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“Excellent pre christmas treat”

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Mount Juliet Estate
Ranked #1 of 2 Hotels in Thomastown
Certificate of Excellence
Dublin, Ireland
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Excellent pre christmas treat”
Reviewed December 15, 2013 via mobile

We stayed in Mount Juliet in the old Manor House and attended the santa train recently. It was fabulous from start to finish our room was pure luxury the staff was very helpful. I have done other santa type experiences over the years however Mount Juliet is in my opinion the best one yet. Mrs Claus was very entertaining and a refreshing break away from the stereotype Mrs Claus figure. The train at night is just pure magic with all the lights and the train conductor was brilliant. My daughter was so excited when we found Rudolph along the route and I thought the passports was a nice touch on the train as well. Our Santa visit was extra special as our daughter was in awe as to how Santa knew so much about her and I have to say the Santa on duty was brilliant and the gift was better than anything we got else where. I think we have found our santa experience we are going back again next year with all our extended family well done

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Emmalalor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MountJulietG M, General Manager at Mount Juliet Estate, responded to this review, February 5, 2014
Dear Guest,

Thank you for your wonderful review of your visit to the Santa Train. It was a pleasure to read your comments and I am delighted that you all enjoyed it. We look forward to welcoming you and your family back in 2014.

Yours sincerely,

William Kirby,
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (253)
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English first
Kilkenny, Ireland
1 review
Reviewed December 13, 2013

This was our third year visiting Santa at Mount Juliet and I have to say it was by far the best we have done Santa trains for many years and nothing compares to this year at Mount Juliet. A few days before our visit the children received personal Letters in the post from Santa which were beautifully done. On check in at Mount Juliet the received their special North Pole passwords the elves here interacted very well with children as did Mrs Claus in her kitchen making sure to speak to every child the too elves in the story room where funny with their jokes and story's and again on the train the conductor made sure to speak with every child Mount Juliet is a beautiful estate and with all the trees lit it looked magical from the train as for Santa he was amazing and all the little facts I had emailed about the children where repeated. We never felt rushed and posed for many photos with Santa the gifts the children got were of very good quality. It was an amazing experience that my children will remember for a long time.

  • Stayed December 2013, traveled with family
    • Value
    • Service
Helpful?
Thank indie752013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MountJulietG M, General Manager at Mount Juliet Estate, responded to this review, February 5, 2014
Dear Guest,

Thank you for your wonderful review of your visit to the Santa Train. I am delighted that you all enjoyed the various aspects of the experience. We look forward to seeing you all back again in 2014.

Yours sincerely,

William Kirby,
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waterford, Ireland
1 review
Reviewed December 13, 2013

We have been going for the last 3 years and this year we went on Saturday 7th . I'm delighted to see that year on year the staff have continued to evolve the whole Santa experience which means this was the best year yet. I thought the whole visit flowed really well. We loved Mrs Clause making the gingerbread, the train trip was a delight and the Santa was excellent. My daughter started school this year and the Elf told this to Santa. When he asked here want school she was in and when she said a Gaelscoil he started taking to her in Irish. (what was her name, how was she, etc.) She was thrilled! The presents were also high quality and age appropriate.

Picked up some lovely treats at the market and we all had lunch there as well, it was a great day out for all the family and a fantastic start to the Christmas period.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TON20133
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MountJulietG M, General Manager at Mount Juliet Estate, responded to this review, February 5, 2014
Dear Guest,

Many thanks for your fantastic comments regarding your visit to the Santa Train. I am delighted you all enjoyed your visit and in particular your daughter. We look forward to seeing you back again in 2014.

Yours sincerely,

William Kirby,
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Listowel, Ireland
Level 3 Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 12, 2013

Took my Nephews and Niece to the Santa Train experice in Mount Juliet on Saturday 7th. They absolutely loved the experience. Arrived early had no issue with parking and had lunch in the President's bar where service was friendly and prompt and food was very good value I felt as we were in a 5* property. The train was booked for 4.20pm and we browsed in the christmas market until the appointed time. The kids loved Mrs Claus and loved helping make Gingerbread. When we got outside to go on the train it had just turned dark and the train pulling up all lit up was a magical sight. The train ride was lovely and soon they were finally meeting Santa. They loved thier gifts and Santa knowing little pieces of information about them meant he really must be watching all the time so they were still good all the way home! We didn't experience any delays and we all loved the entire experience.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Norma B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MountJulietG M, General Manager at Mount Juliet Estate, responded to this review, December 13, 2013
Dear Guest,

Thank you for the fantastic review of your recent visit to the Christmas Village. I am delighted to read that you and your family had a wonderful time and thank you for your kind comments. We hope to see you back at Mount Juliet soon again.

Yours sincerely,

William Kirby,
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ireland
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed December 11, 2013

HUGE HUGE HUGE DISGUST at the WASTE of money on the santa train in mount juliet. upon arrival we checked in and the so called elf had no personality and so did not want to be taking part in this experience. In Mrs Claus kitchen again a huge huge huge disappointment again what on earth is the point of it??. From then we went in to d next room a soooo called story room which again the 2 young girls had no interest in being elfs or doing their job to entertain children. The train ride was a disgrace nothing to look at going around again a waste. The santy how ever waas delightfuln a very warm friendly man who was great with children and was the only part of the trip worthwhile. on a whole the trip was hugely disappointing and a waste of some hard earned money. most def will not be back nor will i be recommending this to anyone.

Stayed December 2013, traveled with family
Helpful?
2 Thank jockers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MountJulietG M, General Manager at Mount Juliet Estate, responded to this review, December 13, 2013
Dear Guest,

Thank you for taking the time to review your recent visit. I am very disappointed that you did not enjoy the Santa Experience and please accept my apologies for this. The disappointment caused to you and your family is very much regretted. As you will see from previous Trip Advisor replies, we have made changes in certain areas to make the experience more enjoyable for everyone. Again, I regret this was not in place for your visit. Thank you again for your time and we hope to see you at Mount Juliet in the future.

Yours sincerely,

William Kirby,
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waterford, Ireland
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 7, 2013

We brought our 4 year old granddaughter to the Santa village yesterday 6th. December which was very disappointing. We arrived all excited was booked for 2pm had a bit of a delay in a cold waiting room after that went to see Mrs. Claus bake some gingerbread men who interacted very well with the children but was dragged out a bit then we were put into another room to wait for the train we were met by two elves we couldn't here them eventually got on the train saw two reindeers was quite bored as we were told that Rudolph was missing which my granddaughter was upset about and it was never explained why the he was missing arrived at Santas grotto they had colouring pages for the kids to colour. There were three elves there they looked bored not great at interacting with the children there was a television on in the background with a soccer match on oh they also had Christmas music playing in the background . We were last to be seen the music continued in the grotto and we couldn't hear what Santa was saying. I had submitted a bit of info about my granddaughter but there was no mention of it at all I was so so disappointed. I thought they would have given us a tea or coffee complimentary as it was cold it would have been nice. Don't think I would go back next year

Stayed December 2013, traveled with family
Helpful?
2 Thank Alice G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MountJulietG M, General Manager at Mount Juliet Estate, responded to this review, December 10, 2013
Dear Guest,

Many thanks for your feedback following your visit to the Santa Village. Please accept my sincere apologies for the disappointment you and your family experienced with your visit. We have since made changes to certain areas in order to make the whole Santa Train experience more enjoyable for our guests, however, I regret that this was not in place for your visit. Thank you again for your feedback and we hope to see you at Mount Juliet in the near future.

Yours sincerely,

William Kirby,
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kilkenny, Ireland
Level 3 Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed December 3, 2013

A must for when its just dark. The grounds were fabulous. Real festive feel. A short delay when we arrived but nothing much. Complimentary drinks and gingerbread men kept the children occupied. Mrs Claus was very good and the elves were extremely friendly. It all was going fabulous and the kdis were very excited until we arrived back into a room after the train journey where we had to wait for Santa. And wait we did. It was over an hour. People should have been told there was such a delay at least then we could have went out to the market or walked out around the grounds and come back. There should have been more activities for the kids while they waited. Prehaps face painting. They kids were very restless. Once we got into santa he was lovely and well versed on information about the kids. THere was no rushing and the kids loved the gifts they received. It would have been nice to have a professional photo to take away as a momentum.

  • Stayed December 2013, traveled with family
    • Value
    • Service
Helpful?
2 Thank Booly115
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MountJulietG M, General Manager at Mount Juliet Estate, responded to this review, December 6, 2013
Dear Guest,

Many thanks for your comments following your recent visit to The Santa Village at Mount Juliet. Please accept my sincere apologies for the delay you experienced while waiting to see Santa. I would like to assure you that we have since made changes in order to reduce the waiting time as we wish to make the whole Santa Train experience enjoyable for our guests. I am delighted to read that you enjoyed your overall visit and that your children enjoyed their gifts from Santa. Thank you again for your time and we look forward to welcoming you back to Mount Juliet very soon.

Yours sincerely,

William Kirby,
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mount Juliet Estate

Property: Mount Juliet Estate
Address: Thomastown, Kilkenny, Ireland
Location: Ireland > Province of Leinster > County Kilkenny > Kilkenny > Thomastown
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Thomastown
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mount Juliet Estate 4*
Number of rooms: 57
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Also Known As:
Mount Juliet Estate Hotel Thomastown
Conrad Hotel Thomastown
Conrad Thomastown
Thomastown Conrad
Mount Juliet Estate Ireland/Thomastown, County Kilkenny

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