We had booked a beautiful mews for four of us for a weekend. We were attending a family wedding and were looking forward to spending time with family that we hadn't seen in years while staying in the grounds of the beautiful Castlemyrtr hotel. Natural retreats phoned us at 09;30 in the morning to ask us to move accomodation as there seemed to be a problem with one of the lodges on site. They assured us the alternative accomodation was close by and just as nice. On arrival to the alternative accomodation we were appauled and refused to stay there. We couldn't contact the representatives without huge problems. Eventually at 7 pm just before we sat for dinner I received a text to say another alternative accomodation had been booked for us 20km's away. At this point I contacted hotel staff which managed to get us rooms in Castlemayrtr hotel. I was horrified by the unprofessional treatment we received from Natural retreats. Please do not book through them. We eneded up having a wonderful weekend in Castlemayrtr hotel thanks to the wonderful staff there and couldn't fault them or the hotel. Definately a 5 star experience.
- Official Description (provided by the hotel):
- Nestled amid Cork's most picturesque woodlands, Castlemartyr (Baile na Martra) is a breathtaking destination richly steeped in Emerald Isle history and tradition. A historical village with a range of sites of archaeological and socio-cultural interest Castlemartyr reflects virtually every era in the country's history and pre-history. Holidays in Cork are extremely popular and it´s not hard to see why. Natural Retreats, Castlemartyr is the ideal location for that much needed break. ... more less