We just returned from a trip around Ireland and ended our stay with a visit to Cobh. The town itself was great and I would highly recommend a visit; however, our accomodations were awful. We stayed 2 nights at Harley's Bed and Breakfast based on two factors: price and the website stated "all rooms have harbor views". When I filled out the reservation request, I reiterated "harbor view" and the reply confirmed that a harbor view room was reserved.
Upon our arrival, we were dismayed to discover that all rooms were NOT harbor view, the rate we were quoted was not honored, and the room was not as described. Although the website also stated "upon arrival you will be greeted by Kevin, the owner", we never saw him and even when we specifically requested to discuss our concerns with him he would not speak to us. When we returned home, I sent an email inquiring about the discrepancies and Kevin's reply was very rude and inconsiderate. He stated no one ever told us we were getting harbor view rooms and it was my fault if I expected something that no one promised. When I responded back with exact quotes from his website and a copy of the confirmation email, he never responded. It is clear that he intentionally markets his property in a misleading and inappropriate way.
This experience put a slightly sour ending to an otherwise great vacation. Please beware of Harley's Bed and Breakfast. As a footnote, he also owns Bellavista House and friends of ours reserved rooms there and had to leave because the room smelled so bad. They wound up staying at Water's Edge, which was a fabulous hotel and definitely has harbor views (to no one's surprise Kevin refuses to issue a refund to them). Unfortunately, there were no more rooms available for us at Water's Edge and was also the same price we paid at Harley's for views of a wall. If going to Cobh, I would recommend staying at Water's Edge.
- Official Description (provided by the hotel):
- Welcome to Harleys Guest House, located in the Heart of Cobh, Co. Cork Ireland.Here at Harleys we pride ourselves in offering Quality / Budget / Accommodation. All rooms are en-suite compact rooms, not for the guest who likes lots of space. 3 of our rooms commanding uninterrupted views of Cork Harbour, and the spot where The Titanic last dropped Anchor.Look across at Spike Island situated in the middle of Cork Harbour, The Worlds Second Largest Natural Harbour, and watch the boats bring groups across to Spike Island to get a taste of what life could have been like on Irelands answer to Alcatraz.Located only a 3 minute walk to Cobh's Town centre, Harleys Guest House is on the now renowned Titanic Trail, and is the ideal location, to base yourself as you explore the beautiful Island of Cobh, and indeed the South of Ireland ... more less
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