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“Just lovely”
Review of The Oakwood Hotel

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The Oakwood Hotel
Ranked #2 of 3 Hotels in Shannon
Certificate of Excellence
Reviewed May 25, 2014

After some trouble booking in, Frances the Sales Manager, worked on our behalf to sort us out. We arrived to a lovely big airy room, which was so comfortable. Bar was great, had lovely food, met great people.
Restaurant was lovely also, food fantastic for dinner and good selection for breakfast which is great for us as my husband can't eat pork so Irish breakfasts are out for him, but unlike some Irish hotels we have stayed in, he had plenty of options. Overall the staff are friendly and helpful, with the exception of 1 girl on reception on our first day who had a bit of an attitude, but that doesn't take from the great break we had there.
The only other thing I would say is be prepared for a long walk, the hotel is very spread out and our room was a loooooong walk from reception, which in itself is ok but when you room card doesn't work and you have to keep walking to and from reception with a grumpy tired 2 yr old its not great.

Room Tip: Ask for a room near reception if you don't want a very long walk to and from your room
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  • Stayed: May 2014, traveled with family
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Thank VBizDublin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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455 - 461 of 839 reviews

Reviewed May 21, 2014

Although a last day in Ireland is always sad, a stay at the Oak Wood Arms Hotel makes your last memory of your trip and the Irish people a super pleasant experience. The staff is amazing and always ready to serve your needs, no matter what those needs are. The rooms, and the entire hotel are well kept and beautifully decorated. The food is delicious and pleasing to the eye when served and more than plentiful. Only minutes from Shannon Airport, it's the ideal location for arrival or departure. I love the fact their guests will leave feeling very appreciated.

  • Stayed: May 2014, traveled solo
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1  Thank oma14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 6, 2014

Average room in a poor location. We woke up early to several delivery trucks unloading at a business next door. We were also awakened in the night by other travelers coming into our room. The front desk duplicated the keys, and they were not terribly apologetic about their mistake. We booked through Booking.com and wonder if that was the reason for the lousy room and poor service. The Bar staff were very pleasant however.

The only reason to stay here is proximity to the airport, but next time I will look for someplace else.

  • Stayed: April 2014, traveled with family
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1  Thank falcon2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancesClare_Ireland, Director of Sales at The Oakwood Hotel, responded to this reviewResponded May 19, 2014

Dear falcon2012,

Thank you for taking the time to post a review following your recent stay with us here at The Oakwood Arms Hotel. I am sorry that on this occasion that you felt let down and that we did not live up to our usually high standards. I would very much appreciate if you would kindly contact me at the following email sales@oakwoodarms.com to discuss your stay in detail.


My Kindest Regards

Frances Kinnane
Sales & Marketing Manager
Oak Wood Arms Hotel
Shannon
Co. Clare
Tel. 061 719 236

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 5, 2014

Just back from 2 nights at this hotel. Hotel was spotless, very quiet and central to all the places we wanted to visit. Had bar food in the hotel and was reasonable, except we waited 45 minutes on our main course arriving and the bar wasn't even busy. Also the cleaners were very noisy early in the mornings. Room was clean and spacious. Breakfast was the highlight with a buffet style, lots of different choices and foot was plentiful.

  • Stayed: May 2014, traveled with family
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1  Thank Tulltown2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancesClare_Ireland, Director of Sales at The Oakwood Hotel, responded to this reviewResponded May 19, 2014

Dear Sinead s,

Thank you for taking time out to post a review on your recent stay We are a family owned and managed hotel and at all time we aspire to ensure that all guests experience a warm, friendly and professional atmosphere throughout. I’m glad to hear that this was the case for you. Our housekeeping manager & bar manager have reviewed the issued raised and in the true style of customer satisfaction we have address the issues raised.

We very much appreciate the recommendation and hope to see you in the Oakwood Arms Hotel in the near future.


Kind Regards

Frances Kinnane
Sales & Marketing Manager
Oak Wood Arms Hotel
Shannon
Co. Clare
Tel. 061 719 236

Email sales@oakwoodarms.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 30, 2014 via mobile

Stayed as a result of a gift of a weekend ftom my daughter. Must say I found almost everything to be excellent ftom the time wr arrived until departure. Room was nice and airy. But the bathroom was poor, shower alternated between very hot and cold and ceiling was badly stained.

Had dinner in both the restaurant and bar and both were very good

Staff were very helpful and friendly.

Overall an excellent stay and will certainly stay there again if in the area and recommend to friends.

Stayed: April 2014, traveled as a couple
1  Thank koja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancesClare_Ireland, Director of Sales at The Oakwood Hotel, responded to this reviewResponded May 19, 2014

Dear Koja
Thank you so much for taking the time to share your experiences at The Oakwood Arms Hotel. As part of the hotel, policy we read our reviews closely and use them for both employee recognition and to ensure that you our clients are receiving the highest level of service. We have had housekeeping manager review the room and appreciate you bring the issue to our attention. I will be sure to share your feedback with the team, so they can see how their attention to detail and great customer service pays off.
My Kindest Regards

Frances Kinnane
Sales & Marketing Manager
Oak Wood Arms Hotel
Shannon
Co.Clare
Tel. 061 719 236

Email sales@oakwoodarms.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 29, 2014

stayed for family wedding and a fantastic time was had by all , staff very nice and helpful , everything was thought of and everyone was catered for.
Very very comfortable , great staff , beautiful breakfast , ideal stop over

Room Tip: gets nice and warm
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  • Stayed: April 2014, traveled with family
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Review collected in partnership with Skoosh
Thank liverpoolLiverpool21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancesClare_Ireland, Director of Sales at The Oakwood Hotel, responded to this reviewResponded May 19, 2014

Dear liverpoolLiverpool21,

Thank you for kindly taking the time to leave such a wonderful review on trip advisor following your recent family celebration.
Our philosophy is great service and quality at affordable prices. We delighted when our guest take time out to express their appreciation and I will be sure to share your comments with our team.
We very much appreciate the recommendation and hope to see you in the Oakwood Arms Hotel in the near future.

Kind Regards

Frances Kinnane
Sales & Marketing Manager
Oak Wood Arms Hotel
Shannon
Co. Clare
Tel. 061 719 236

Email sales@oakwoodarms.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 28, 2014

I've been staying in this hotel for over a month on business, I travel around Ireland and stay in hotels every single week. The hotel has a great history behind it and love all of the character and charm of the place, not only as a building but as a home away from home, the staff are fantastic so friendly and warm, a credit too the hotel. The menu yes has a flaws but there is also some lovely dishes on the menu, the curry needs to be changed as it's not Thai maybe oak wood house curry. I would recommend this hotel, and will visit on leisure rather than always business too.

  • Stayed: April 2014, traveled on business
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Thank Kellys33777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancesClare_Ireland, Director of Sales at The Oakwood Hotel, responded to this reviewResponded May 19, 2014

Dear Kellys33777,

Many thanks for taking the time to review our hotel. As always we are thrilled when our guests enjoy their stay with us. We deeply value your relationship with the Oakwood Arms Hotel and are committed to providing our guests with the highest level of service simply because our customers deserve the very best.
I will be sure to share your feedback with the team, so they can see how their attention to detail and great customer service pays off. We look forward to welcoming you on your return visit.

My Kindest Regards

Frances Kinnane
Sales & Marketing Manager
Oak Wood Arms Hotel
Shannon
Co.Clare
Tel. 061 719 236
Mobile. 086 3747 576

Email sales@oakwoodarms.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Oakwood Hotel

Address: Airport Road, Shannon, Ireland (Formerly Oakwood Arms Hotel)
Location: Ireland > Province of Munster > County Clare > Shannon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service
Hotel Style:
Ranked #2 of 3 Hotels in Shannon
Price Range: $79 - $158 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Oakwood Hotel 3*
Number of rooms: 101
Official Description (provided by the hotel):
The Oakwood Hotel is newly refurbished hotel located less than 3 minutes from Shannon Airport. The hotel has 100 well appointed bedrooms with complimentary WiFi throughout the hotel and free parking for all guests. The hotel is the perfect place to stay for business close to local business district with 100MB Wifi and a warm relaxing newly designed Bar serving food and beverage all evening. The hotel is also the perfect base to explore the Wild Atlantic Way and its surroundings. The hotel is centrally located between Bunratty Castle & The Cliffs of Moher. The Wild Atlantic Way is just a 40 minute drive from the hotel. Bunratty Castle is a 5 minute drive from the hotel. Limerick and Ennis are less than 10 minutes from the hotel. ... more   less 
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Also Known As:
Oak Wood Arms Shannon
Hotel Oak Wood Arms

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