The Old Creamery is a wonderful olde worlde place to go for cream tea & browse round the beautiful shop. So had high hopes when I booked up for Santa last year. What a disappointment it was for the price we paid for it. Yes, the presents are top quality but that was the only thing that was. I was asked before to complete a questionnaire online, so Santa would know teacher's, name, pets, what they wanted, etc. So was really surprised when I turned up & Santa knew nothing. We had previously been to CHs chemist Tralee were the Santa remembered everything, so my daughter was surprised he didn't know information about her. His beard was so obviously fake even my 7 year old spotted it. Had to explain after that sometimes Santa has to get helpers, as he is so busy. This was not the experience I was hoping for her, I wanted the magic of Santa like we got before in Tralee, where even we (the parents) came out believing in Santa. I was told I couldn't take any of my own photos unless I bought their one for €6. This was a normal size 6x4 photo, that you would print off in the kodak machine for 35cents, what a rip off. I took a better picture on my mobile phone then the one they did. Did email them on my return but their reply was very off hand, not good customer service. I would never go back there to see Santa, so disappointing.