I started out really excited and very much looking forward to my 1st visit to kinsale and after a reassuring and personable phone conversation with ...the "warden" i think he said, I was all geared up for a wonderful trip with my whole family,let me tell you it was a complete foul up, the hostel is old and small but very well kept and comfort for the most part was more than perfectly fine..but it's the staff I have the major issue with NOT the hostel minder himself he was no trouble a little difficult to pin down as he dashes around all the time, but the Dempsey's owned garage next door, I understand that Mr Dempsey has a 24 hour towing business but this all takes place across from the street from hostel so that was no burden, it's the car repair shop that I had grief with, the towing is 24 7 but does the garage have to be? there were loud foreign voices (sorry but whatever language it was it couldn't have been english and my daughter said she definitely knows one of the words was a swear word as she has heard it before from her school mates) but these men were extremely angry and this was going on at the early to late evening, the young man who is in garage was very vulgar and I would witness his disgusting cursing at constant intervals, the warden did very little to sooth this for us, he is nice but I kind of sense he gave the impression he cared but if you ask me I feel he does not give two hoots about the garage carrying on, he was great all round but very unhelpful when it got to quieting things either that or he has excepted they do what they do.
The toilets were pristine but there was a lot of oily prints and my wife ruined her dress because she got some on her finger just by switching on the light. A hostel should place it's guests with more importance it kind of goes
Garage is TOP priority next the staff then the hostel itself and the guests might get considered if all the rest has been taken care of...cleanliness no fault, warden top guy just don't waste breath or time asking him to speak to workers, the hostel kitchen is titchy but has stacks of useful things for cooking and storage places..but they really really really need to rethink their priorities.
I would never go back and never mind tripadvisor alone I am telling everyone about my experience. not good.
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