We stayed in Actons as part of a christening party on Saturday 27 April of this year. Actons had just reopened after being refurbishment works so I was expecting nothing but good things from the standard of finish. Upon arrival our check in was expedited by the Manager on duty (Amie I think - sorry if thats not your name!). We were checked into Room 321 (standard double) but were immediately informed that the shower was not working. There is still some snags that need to be fixed from the renovations. We were also offered room 311 down the hall as a changing/shower room to compensate for this and there was fresh fruit and water put into 321 for us. Although it was a slight inconvience it did not detract from the stay at all. Room 321 was a large double room with seating area, workstation, flat screen tv etc. It is located to the rear of the hotel so no sea views. We were lucky in the fact that immediately behind our room across the narrow street there was no another building, so our room was not over looked. Everything in the room was new and the bed a proper double. To block out any street noise, the windows were fitted with another internal sliding window, a pull down blind and black out curtains. We did not hear any street traffic during our stay.
Just one point to note on the rooms. Room 311 was a very small double located behind the elevator shaft. It is not suitable for double occupancy. It is ok for a single occupancy, quick one night stop over and all you want to do is sleep. It is a small room and as I said behind the elevator shaft, so you do hear the workings when it is in use. The great thing is Hotel Management recongise this and did not try and squash people in there just to sell the room, which they could very easily have done. The hotel was fully booked out, yet we were offered room 311 in addition to our own spacious room. We were also to invite a non-guest to book into room 311 for free if we wished.
We did not eat in the restaurant so I cannot comment on that, but the breakfast was lovely, and despite being busy, service was quick and attentive. The lesuire facilities were closed so unfortunately we did not use those facilities either. The car park can get full quickly, so if you get a car space, park up for the day, otherwise you have to find on street parking nearby which can be challenging.
What stood out the most for us was the standard of customer service and attention to detail from the staff. We stayed in many a placel from B&B's to 5 star hotels across the country and yet I can say that the customer service in Actons was second to none. From management, receptionists, to all the bar staff. Service was always friendly and efficent.
All in all, I would throughly recommend the hotel if your looking for somewhere to stay in Kinsale. As for the location of the hotel, you cannot find a better place.
Well done to the Management at Actons, whatever you're doing in the background to keep your staff motivated it is certainly working. Also well done to the all the staff, especially the bar staff. I hope that there is an option of a pay increase at your next review....
- Official Description (provided by the hotel):
- Actons of Kinsale is situated in the heart Kinsale with its maze of narrow winding streets, interesting craft shops, cosy pubs and art galleries, many reflecting the influences of the French, Spanish and British who all played a part in the town’s chequered history. In Kinsale, you can golf, sail, fish, clay-pigeon shoot, walk, explore historic sites, visit local museums.Known for its wonderful friendly atmosphere, Actons of Kinsale is a period building of great character, splendidly overlooking Kinsale’s beautiful harbour.Actons of Kinsale have 74 en-suite bedrooms, many enjoy superb harbour views. Each room has multi-channel tv, radio, telephone, hair dryer and tea/coffee making facilities. Sidney's Bar & Brasserie serves food daily.The Health&Fitness Club boasts a 15 meter indoor heated pool, sauna, steam room, whirlpool spa, techno gym and reflexology/massage facilities. A kiddie pool keeps the younger members happy while massage jets are perfect for after a round of golf!Afull range of beauty and holistic treatments are offered by our trained therapists. ... more less
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