We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Excellent Customer Service in an Excellent Hotel”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Actons Hotel Kinsale
Ranked #2 of 5 Hotels in Kinsale
Certificate of Excellence
Reviewed May 4, 2013

We stayed in Actons as part of a christening party on Saturday 27 April of this year. Actons had just reopened after being refurbishment works so I was expecting nothing but good things from the standard of finish. Upon arrival our check in was expedited by the Manager on duty (Amie I think - sorry if thats not your name!). We were checked into Room 321 (standard double) but were immediately informed that the shower was not working. There is still some snags that need to be fixed from the renovations. We were also offered room 311 down the hall as a changing/shower room to compensate for this and there was fresh fruit and water put into 321 for us. Although it was a slight inconvience it did not detract from the stay at all. Room 321 was a large double room with seating area, workstation, flat screen tv etc. It is located to the rear of the hotel so no sea views. We were lucky in the fact that immediately behind our room across the narrow street there was no another building, so our room was not over looked. Everything in the room was new and the bed a proper double. To block out any street noise, the windows were fitted with another internal sliding window, a pull down blind and black out curtains. We did not hear any street traffic during our stay.

Just one point to note on the rooms. Room 311 was a very small double located behind the elevator shaft. It is not suitable for double occupancy. It is ok for a single occupancy, quick one night stop over and all you want to do is sleep. It is a small room and as I said behind the elevator shaft, so you do hear the workings when it is in use. The great thing is Hotel Management recongise this and did not try and squash people in there just to sell the room, which they could very easily have done. The hotel was fully booked out, yet we were offered room 311 in addition to our own spacious room. We were also to invite a non-guest to book into room 311 for free if we wished.

We did not eat in the restaurant so I cannot comment on that, but the breakfast was lovely, and despite being busy, service was quick and attentive. The lesuire facilities were closed so unfortunately we did not use those facilities either. The car park can get full quickly, so if you get a car space, park up for the day, otherwise you have to find on street parking nearby which can be challenging.

What stood out the most for us was the standard of customer service and attention to detail from the staff. We stayed in many a placel from B&B's to 5 star hotels across the country and yet I can say that the customer service in Actons was second to none. From management, receptionists, to all the bar staff. Service was always friendly and efficent.

All in all, I would throughly recommend the hotel if your looking for somewhere to stay in Kinsale. As for the location of the hotel, you cannot find a better place.

Well done to the Management at Actons, whatever you're doing in the background to keep your staff motivated it is certainly working. Also well done to the all the staff, especially the bar staff. I hope that there is an option of a pay increase at your next review....

Room Tip: My sister booked a delux room. She was in room 324. Seaview, small walk in closet, and sightly large...
See more room tips
  • Stayed: April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank Rob C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a ReviewReviews (997)
Traveler rating
Traveler type
Time of year
Language

937 - 943 of 997 reviews

Reviewed April 25, 2013

Nice to see the old place open again in it's wonderful location overlooking Kinsale Harbour and town.
The recent refurb has improved the hotel greatly and while I would prefer an old fashioned bar - that's just a personal choice.
The bedrooms have been updated and while on the small side the beds are of high quality and one must remember one is in an old building with most amenities close to hand with free parking on a first come first served basis.
Bar food was pretty good with the open smoked salmon sandwich coming to the fore.
Buffet breakfast had plenty of choice but some items on cooked breakfast could certainly be improved upon.
Overall, quite satisfactory; will return.

Room Tip: Ask for harbour view, if available worth a little extra.
See more room tips
  • Stayed: April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Westcork10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah D, General Manager at Actons Hotel Kinsale, responded to this reviewResponded April 27, 2013

Dear CoKerry10,

Thank you for taking the time to post a review following your recent stay with us. We're delighted that overall you had a positive experience of the new Actons and thank you for your recommendations.

Actons is indeed an old lady and as such we have all sort of shapes and sizes in the rooms but like yourself we do think this adds to the charm. And our location and views cannot be beaten!

Thank you also for your comments on the breakfast buffet, I'm glad you were pleased with the offering there. If you have the time to do so I'd appreciate if you could contact be directly regarding the area in which you felt the cooked breakfast required improvement.

Yours sincerely,


Breda Keane Shortt
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 25, 2013

We stayed in Actons end of March shortly after the hotel reopened for business after a refurbishment. It was a number of years since we stayed there when the hotel was very "tired" and run down. Our reaction to the revamp was "very impressed". The hotel has been renovated from top to bottom and is done very well.
The only comment I would make is that the bar/bistro area needs some work done to introduce some atmosphere. As the hotel is only recently reopened I am sure this will happen over time.
The rooms are new, the breakfast is cooked fresh in the kitchen (which I prefere to buffet style). We will certainly be back if they maintain the standard they have opened with.

Room Tip: P.S. Ask for a room with harbour view. The rear view is out onto a narrow street.
See more room tips
  • Stayed: March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Seamus195
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah D, General Manager at Actons Hotel Kinsale, responded to this reviewResponded April 27, 2013

Dear Seamus,

Thank you so much for your very kind comments following your recent stay in Actons of Kinsale. We are delighted to hear that you are impressed with our refurbishment to date and that you enjoyed your stay with us.

We are already working on some finishing touches on the Sidney Bar and Brasserie area to make the area more cosy and atmospheric. We expect to have this work completed ahead of the Summer season.

Thank you also for your comments about breakfast, we are working hard to ensure this becomes a trademark of the new Actons! I've passed your comments onto the kitchen team.

I hope you might have the opportunity to return again soon and once again thank you for your kind remarks.


Yours sincerely,


Breda Keane Shortt
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 24, 2013

The work on the hotel has improved the rooms greatly. It's in the best location opposite the harbour and the views are very relaxing. The food has gone from being one of the best in Kinsale(a few years ago) to just average and unexciting. The starters(3) on the "table d'hote" menu were all salad based. Has soup gone out of fashion? The mains were very average but OK for what they were. We used to come for the food but.....

Room Tip: Very quiet location but the harbour views make the hotel a great place to stay.
See more room tips
  • Stayed: April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Waggar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah D, General Manager at Actons Hotel Kinsale, responded to this reviewResponded April 27, 2013

Dear Wagger,

Thank you for taking the time to post a review following your recent stay. Thank you for your kind comments about the refurbishment, we're glad that as a past guest that you like what we've done.

We're sorry to hear that you were dis-appointed with your food experience. We have added soup and some additional options to our table d'hote menu. We hope that you might choose to return on another occasion.

Yours sincerely,


Breda Keane Shortt
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 20, 2013

Kinsale was wonderful as was the Actons Hotel. It was recently renovated, which is always a plus! Our room had a great view of the harbor. The room was spacious, clean and bright. The pub was open until late, so we were able to get a night cap each night we were there. I thought the price was pretty reasonable for the quality of the room. Breakfast was abundant with many choices. We had an overall great experience here and would highly recommend this hotel to anyone. The location was also perfect.

Room Tip: Ask for a room with a view
See more room tips
  • Stayed: April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank marboe1223
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah D, General Manager at Actons Hotel Kinsale, responded to this reviewResponded April 22, 2013

Dear Marboe1223,

Thank you for your kind comments which we are delighted to receive. We are so glad that you enjoyed your stay with us. The views from the hotel are great, we never tire of them and we get to enjoy them every day! Thank you again for your comments which we have shared on the notice board for all our team to see.

Kind regards,

Breda Keane Shortt
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 20, 2013

When this hotel was remodeled they obviously did not take the time to properly clean it because the rooms and especially the hallways were very musty and smelled like dust. It was actually hard to breathe in the hallways. We ended up having to sleep with the window open all night just to get fresh air in. If you have allergies to dust and/or mold DO NOT stay in this hotel.

  • Stayed: April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank CBunny2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah D, Director of Sales at Actons Hotel Kinsale, responded to this reviewResponded April 22, 2013

Dear CBubby2011,

We are so sorry that you experienced difficulties during your stay at Actons of Kinsale. Actons was extensively refurbished over a 16 month period re-opening in mid March this year. Please be assured as part of our re-opening process, all areas received a professional deep clean and all areas are vacuumed and dusted daily. Your comments have ben passed to our accommodation services manager Tina, who has asked to be associated with my apologies to you.

Yours sincerely,

Breda Keane Shortt
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 18, 2013

Our room is smallish, but lovely, with most of the necessary modern conveniences (but no safe and no fridge). The staff are polite and helpful. The location is excellent, just a couple of blocks from town and with a large parking lot and beautiful harbor views.

I'd be happy to stay here again.

Stayed: April 2013, traveled as a couple
2  Thank booklaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah D, General Manager at Actons Hotel Kinsale, responded to this reviewResponded April 22, 2013

Dear booklaw,

Thank you for your kind comments especially about our team here which I have passed on. We we are glad that you enjoyed your stay in Actons, the location is very convenient to the town and the many restaurants and places of interest that Kinsale has to offer. We're glad you enjoyed the harbour views from the hotel.

Kind regards,

Breda Keane Shortt
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Kinsale
Blue Haven Hotel
#3 of 5 in Kinsale
730 reviews
Show Prices
Show Prices
Show Prices
Centre
The River Lee
The River Lee
#2 of 23 in Cork
3,716 reviews
Show Prices
Show Prices
Show Prices

Been to Actons Hotel Kinsale? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Actons Hotel Kinsale

Address: Pier Road, Kinsale P17 PX80, Ireland
Location: Ireland > Province of Munster > County Cork > Kinsale
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 5 Hotels in Kinsale
Price Range: $145 - $545 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Actons Hotel Kinsale 4*
Number of rooms: 74
Official Description (provided by the hotel):
Actons of Kinsale is situated in the heart Kinsale with its maze of narrow winding streets, interesting craft shops, cosy pubs and art galleries, many reflecting the influences of the French, Spanish and British who all played a part in the town’s chequered history. In Kinsale, you can golf, sail, fish, clay-pigeon shoot, walk, explore historic sites, visit local museums.Known for its wonderful friendly atmosphere, Actons of Kinsale is a period building of great character, splendidly overlooking Kinsale’s beautiful harbour.Actons of Kinsale have 74 en-suite bedrooms, many enjoy superb harbour views. Each room has multi-channel tv, radio, telephone, hair dryer and tea/coffee making facilities. Sidney's Bar & Brasserie serves food daily.The Health&Fitness Club boasts a 15 meter indoor heated pool, sauna, steam room, whirlpool spa, techno gym and reflexology/massage facilities. A kiddie pool keeps the younger members happy while massage jets are perfect for after a round of golf!Afull range of beauty and holistic treatments are offered by our trained therapists. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Hotels.com, Expedia, Priceline, Orbitz, Agoda, Hotwire, TripOnline SA and HotelQuickly so you can book your Actons Hotel Kinsale reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing