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“As in a previous review COMPLACENT”
Review of An Sugan

An Sugan
Ranked #9 of 48 Restaurants in Clonakilty
Cuisines: European
More restaurant details
Restaurant details
Good for: Families with children
Dining options: Dinner, Lunch, Breakfast, Late Night, Private Dining, Reservations
Reviewed June 15, 2014

Nothing wrong with the food it just feels that in the last six months they have become complacent, very complacent, it's almost as if this is us if you don't like it go elsewhere. I personally would expect a properly laid table when specials and mains are going for €26 not a rolled up knife and fork I could get in any pub. Service has always been querky but it's lost it somehow. Disappointingly unhelpful on the the point of being obnoxious. A terrible shame that they have somehow lost their way, maybe got overconfident I don't know. Almost seems down market now which is not what the food delivers always good, no complaints at all from me.sorry guys you have a great place and a fun guy front of house it just needs to be back where it was not a cafe.

    • Value
    • Atmosphere
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    • Food
1  Thank toonarmynutty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnSugan, Guest Relations Manager at An Sugan, responded to this reviewResponded July 13, 2014

Thank you for your review. We are sorry that your dining experience did not meet your standards and have taken time to discuss this with the staff and engage in further training. Your review is helpful to us to improve on all areas of our business. We are delighted you enjoyed your meal at An Sugan. We source the freshest ingredients locally and try to keep costs down without compromising on quality. We hope that you will return to dine with us and we will meet your expectations on all levels.

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290 - 294 of 480 reviews

Reviewed June 12, 2014

Have always enjoyed the food and atmosphere in An Sugan. Would highly recommend for lunch or dinner.

Thank cmur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnSugan, Guest Relations Manager at An Sugan, responded to this reviewResponded July 13, 2014

Thank you for your review. We are delighted you enjoy eating at An Sugan. We know you have a lot of choice so thanks you for choosing us! We look forward to welcoming you back.

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Reviewed June 10, 2014

We've been visiting Clonakilty for a number of years, and always look forward to a visit to An Sugan. Their chowder is excellent, so is the Guinness. However, I think perhaps they've become complacent. It's time to reassess. The seafood basket at 27.90 was very expensive, the sides of veg and potatoes were only ok, the entire meal lacked seasoning, simply not good enough. Overall a disappointing and overpriced meal. This is the second year we've left feeling this way....

    • Value
    • Atmosphere
    • Service
    • Food
Thank RosieMP_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnSugan, Guest Relations Manager at An Sugan, responded to this reviewResponded June 11, 2014

Thank you for joining us at An Sugan again. We are sorry you did not feel as happy as other years. We stock local fresh produce and try to keep our prices fair. We are always happy to address portion sizes if brought to our attention. We will take on board your comments and hope we can give you the dining experience you expect next time. Thank you for taking the time to write a review.

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Reviewed June 5, 2014

Good food if not a little pricey ,,but the waitresses badly need to wake up ,having finished our main course we decided to have a look at the desert menu, we waited and waited and eventually gave up as we could not get there attention they were having a good chinwag in the corner ,it was there loss as we would have possibly spent another twenty euro...not good enough girls!!

1  Thank stuartedwards68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnSugan, Guest Relations Manager at An Sugan, responded to this reviewResponded June 11, 2014

We are delighted you enjoyed your meal but sorry we didn't do better. We will take on board your comments and work with the staff. All of us want to exceed expectations. Thank you for taking the time to let us know. We look forward to seeing you again.

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Reviewed June 5, 2014 via mobile

Guest house was better than most hotels, spotless, comfortable, tastefully decorated and the breakfast was fab

Thank Jan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnSugan, Guest Relations Manager at An Sugan, responded to this reviewResponded June 11, 2014

Thank you for taking the time to write a review and for writing such a positive one! We love to get it right and look forward to welcoming you to Clonakilty again.

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