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“Great stay.” 5 of 5 bubbles
Review of Riverside Park Hotel

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Riverside Park Hotel
Ranked #2 of 4 Hotels in Macroom
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Great stay.”
5 of 5 bubbles Reviewed September 9, 2013

Arrived late at night.Catorina the receptionist was lovely and so good with our tired 5yr.old grandchild Jessica.Rooms were lovely and clean.Brilliant staff .we will definitely recomend this hotel and hope to stay again.Keep up the good work. Murphy clan London..

Stayed September 2013, traveled with family
Helpful?
1 Thank William M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerRSP, General Manager at Riverside Park Hotel, responded to this review, September 11, 2013
Dear William M and the Murphy Clan,

Thank you sincerely for your kind and positive review of your stay with us here at the Riverside Park Hotel.

I am delighted that you were able to experience my staffs genuine and heartfelt customer service first hand.

We look forward to welcoming all the Murphy clan back to the Hotel in the near future and look forward to taking care of you.

Mise le Meas,

Liam Barrett,
General Manager
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187 reviews from our community

Traveler rating
    76
    62
    29
    11
    9
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Galway, Ireland
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed September 3, 2013

After reading the feedback from the manager to previous reviews I really wanted to like this place but unfortunately there are a few areas where this hotel lets itself down. The staff were all lovely, really friendly and made you feel like nothing was too much trouble. The location is excellent. We loved walking to the river where the kids spent hours playing. The two issues we had were the sheets and the breakfast. The sheets were threadbare and wouldn't stay on the bed, there was no pelmet on one of the beds, the duvet covers all seemed too small for the duvets and one duvet cover was badly torn with the duvet sticking out through the tear. We reported this on the first morning and asked for the torn cover to be replaced but it wasn't done. The cold breakfast selection was quite limited and while there were scones which was a nice touch they seemed either over-baked or stale. The cheese and meet slices were left uncovered so were quite wilted and sweaty due to the good weather. Also, the fan maddeningly came on every time you turned on the bathroom light and stayed on for over half an hour even if you were just popping in to wash your hands. Such a pity because apart from the sheets our room was huge with a double and two singles overlooking the river - it was so nice we all said 'wow' at once as we walked in on arrival - and I don't think I've every come across a friendlier staff so I suppose I would say don't be put off but do request fitted sheets on your bed before arrival.

Room Tip: Ask for a river view, very tranquil and extremely quiet as long as you don't use the bathroom!
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  • Stayed August 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank fcreegan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerRSP, General Manager at Riverside Park Hotel, responded to this review, September 11, 2013
Dear fcreegan,

Let me begin by thanking you for taking the time to review your stay and also to have read previous reviews and my responses prior to your arrival.

i am delighted as are all the staff that you commented on their natural willingness to take care of our customers as each and everyone of the staff here genuinely wish to provide a service to exceed our guests expectations.

In relation to the bed linen, we are supplied our linen by the top hotel supplier in Ireland, Spring Grove Services, and I have spoke to them regarding your feedback as to the quality of their product. However the tear in the Duvet is not in fact a tear hence it being there on both mornings even after you requested it be changed. This is in fact an opening at the top of the Duvet cover to allow for ease of putting on the duvet cover by accommodation staff, you will find this on 90% of all duvet covers supplied by Spring Grove Services. I offer this explanation by way of explanation only but do understand how you could have felt it was an actual tear.

I sincerely thank you for all your feedback and do hope that all the positive aspects of your review of which there are several will indeed encourage you to return to visit us here at the Riverside Park Hotel.

My staff and I Thank you for choosing the Riverside as your shortbreak destination and we look forward to hopefully welcoming you back in the not too distant future.

Mise le meas,

Liam Barrett
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ballymena, United Kingdom
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed August 31, 2013

First impressions are magnificent. The receptionist was friendly and informative. But then we got to our room. Really disappointed. It had a cold neglected feeling to it. Wooden floor, no pictures on the walls and a camping bed as a second single bed. There were cobwebs in the one corner and also in the closet area. We could hear the people next door clearly. When we moved the one bed the balls of hair and dirt under it was frightening! Friends with us were in a separate room which was exactly the same design as ours but it was carpeted and exceptionally neat. In the breakfast room there were dead miggies on my side plate and saucer. The breakfast was tasty though. The waitress was extremely pleasant. The bar/restaurant area was quaint and the waitress Jessica was an absolute star with keeping our children entertained without any request from us. If it hadn't had been for our room I think my rating would've been higher. Sorry.

  • Stayed August 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lucy E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerRSP, General Manager at Riverside Park Hotel, responded to this review, September 11, 2013
Dear Lucy E,

As with all Reviews, i genuinely thank you for taking the time to review you stay with us here at the Riverside Park Hotel.
it is through our guests feedback that we can improve our product and offering to our guests.
With all reviews a full investigation into feedback provided is conducted and I have spoke with our accommodation department in relation to the issues you raised about the overall cleanliness of your bedroom. I assure you that this is not how we wish to present our rooms to our valued guests.

We thank you for your kind comments in relation to our staff and they are indeed an asset to the hotel as they each and everyone of them pride themselves of being ambassadors for both the hotel and the beautiful town of Macroom.

We hope we can welcome you and your family again in the near future and look forward to being of service to you.

Mise le meas,

Liam Barrett,
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Galway, Ireland
1 review
4 of 5 bubbles Reviewed August 28, 2013

Stayed for two nights in this Hotel when passing through Macroom on recent family holiday to Glenbeigh Kerry, Was welcomed in reception and had no problems in checking in. We opted to eat in the first night in the restaurant which I believed had an Italian Theme. Great Selection on menu, Friendly service and enjoyable food. Our room was comfortable and had no complaints there either, Bathroom was clean etc. Had breakfast the following morning, My husband and I ate the hot breakfast which was cooked freshly. Staff who were working on the breakfast were extremely helpful, We dealt with a young boy and girl respectively who I commend as they were patient with my children and were helpful in suggestion local spots for us to visit in Macroom during our visit. Overall, I found the stay to be of good value for the money I paid and I would return again.

  • Stayed June 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Anne D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerRSP, General Manager at Riverside Park Hotel, responded to this review, August 30, 2013
Dear AnneD,

Thank you for taking the time to review your stay here with us at the Riverside Park Hotel.

All the team here at the hotel are delighted to have been of service to you and your family during your recent visit to the area.

I am glad you and your family experienced the high standards of service that we set here for ourselves at the Riverside Park.

Thank you for your kind comments and we hope to welcome you back in the near future to the hotel.

Mise le Meas,

Liam Barrett,
General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed August 26, 2013

Had a two night stay at the Riverside. Apart from a 'bland' greeting from the receptionist, no complaints.
The room was spacious and comfortable, breakfast freshly cooked to order, very friendly and polite serving staff and our 2 meals in the bar area were very nice. Nice setting beside the river and approx 15 mins walk into Macroom, which is a nice town and there is a lovely wooded walking area at Macroom Castle.

Room Tip: We had a ground floor room with windows to the front of the hotel. It is a busy road so if you are a...
See more room tips
  • Stayed August 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank 65susiel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerRSP, General Manager at Riverside Park Hotel, responded to this review, August 27, 2013
Dear 65susiel,

Thank you for taking the time to review your stay with us here at the Riverside Park Hotel.

We are all very appreciative of your kind comments and we are delighted to have been of service to you during your stay.

We look forward to hopefully welcoming you back in the near future.

Mise le Meas,

Liam Barrett,
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed August 23, 2013

We booked the special offer for 2 nights about 2 weeks before we travelled. There were 4 members of my family staying over the weekend. The staff were very friendly and kind and kept the girls entertained by giving them 'jobs' to do like count the stairs in hotel! Food was lovely, breakfast was really filling and we could not fault the stay.

  • Stayed August 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 24KW2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerRSP, General Manager at Riverside Park Hotel, responded to this review, August 27, 2013
Dear 24KW2013,

Thank you for taking the time to review your recent stay here at the Riverside Park Hotel.

It was our pleasure to look after you and your family members and we are very happy to hear that you enjoyed your stay with us.

Thank you to the girls for all their help doing the important jobs like counting the steps etc , it is a pleasure to meet such well mannered and helpful young guests.

We look forward to hopefully welcoming you and your family back to the Riverside Park Hotel in the future.

Mise le Meas,

Liam Barrett,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
1 review
3 of 5 bubbles Reviewed August 22, 2013

We got a good deal on a family room and stayed for two nights On arriving we were told 202 was our room and on entering the room we got a terrible smell of smoke in the room. We have two small children so immediatley i wanted to move. I looked for a phone in the room and it was missing. On closer insception the room was not made up properly. Bed not made up properly and cushions missing. They kindly moved us to 206 and this room was indeed average. Clean and big. Dinner that night in the bar was again average.

Where this place really falls down is the breakfast. In my opinion not up to standard. I ordered creamy scrambled eggs and bacon. It was far from creamy. It was microwaved and the bacon was very chewy. I decided not to order any breakafast the second morning. Breakafst was from 8am-10am we arrived at 8.30 and the buffet table was half set with juices missing no jams or fruit. They did however bring all the stuff out at differnet stages. The told the lady behind me who ordered poached eggs with homemade soda bread that they had run out of soda bread and the manager was gone to the shop to get some, the "homemade soda bread" never arrived.

My husband says "what can you expect for the deal we got" but i disagree and feel had the hotel been really good i would return next year and pay the right amount but because of all the faults i will not be returning again.

On a positive note after a day out when we arrived to the room the room had been cleaned and all fresh towels placed in the bathroom, which is a lovely touch. The reception area is very nice, staff very friendly and room was lovely and big.

  • Stayed August 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Dublin108
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerRSP, Front Office Manager at Riverside Park Hotel, responded to this review, August 27, 2013
Dear Dublin108,

Thank you for taking the time to review your recent stay with us here at The Riverside Park Hotel.

I have read your review in detail and have investigated the issues you have raised in relation to your room allocation and Breakfast service.
We pride ourselves on being a 100% non smoking hotel so it is regrettable that it would appear that perhaps the guest who had occupied the room previous to your arrival had disregarded our simple no smoking policy. Had this been realised when we were preparing your room we would have not allocated this room to you and for this i must sincerely apologise.

I was disappointed to hear your feedback about breakfast but have raised your points with the Headchef and I can assure you this is not the normal standard of breakfast which we present to our guests.

Thank you for your kind feedback in relation to the friendliness of our staff, standard of bedroom and our reception area. We are all very glad to have been of service to you and hopefully the positives of your stay will encourage you to consider returning to us here at the Riverside park Hotel.

Mise le meas,

Liam Barrett,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Riverside Park Hotel

Property: Riverside Park Hotel
Address: Killarney Road, Macroom, Ireland
Location: Ireland > Province of Munster > County Cork > Macroom
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Macroom
Price Range (Based on Average Rates): $
Hotel Class:3 star — Riverside Park Hotel 3*
Number of rooms: 33
Official Description (provided by the hotel):
Located in the beautiful Lee Valley on the outskirts of Macroom and nestled on the banks of the River Sullane you can not help but be charmed by our location. Whether you are here to play golf, to fish, touring or just want to soak up the natural old time charm of Macroom, we are your ideal base. The hotels elegant decor and location give it that distinctive charm that will draw you back time and time again. ... more   less 
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