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“Excellent”
Review of White Sands Hotel

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White Sands Hotel
Ranked #2 of 2 Hotels in Portmarnock
Reviewed May 16, 2014

I stayed at the hotel with a group of family/friends for a shopping weekend. We thoroughly enjoyed our stay at the hotel. Staff friendly and helpful food was excellent location fantastic. The only down side would be the live music in the bar on the friday evening finished with the soldiers song which I thought was not appropriate. But we would stay at the hotel in the future.

  • Stayed: May 2014
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1  Thank Ruth A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Catherine B, Guest Relations Manager at White Sands Hotel, responded to this reviewResponded June 3, 2014

Hi Ruth A,

thank you so much for taking the time to review our Hotel. Your feedback is really important to us.

We are delighted that you & your group enjoyed your stay. It is really lovely to hear that our guests opinions. We have noted & dealt with, your comments relating to music as we endeavour to make all our guests feel welcome & at home.

We look forward to welcoming you & your group back to the White Sands Hotel some time in the future.

Kind regards,

Catherine
Management Team Member

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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198 - 204 of 368 reviews

Reviewed May 15, 2014

Only booked into this hotel as the one I usually stay in was full. Was very pleasantly surprised, staff were really friendly, the views are amazing and the room really clean. But most of all paying nearly 50% less then my first choice and having a more modern room was a very welcome bonus. Will definitely be back.

  • Stayed: May 2014, traveled on business
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1  Thank Keeves2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Catherine B, Guest Relations Manager at White Sands Hotel, responded to this reviewResponded June 3, 2014

Hi Keeves2,

thank you so much for taking the time to review our Hotel. Your feedback is really important to us.

We are delighted that you enjoyed your stay & found us good value.

We look forward to welcoming you back to the White Sands Hotel some time in the future.

Kind regards,

Catherine
Management Team Member

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 24, 2014

Stayed here on an impulse, we just needed a break away and yet not to have to travel all day. On arrival room was upgraded to the executive suite and this was a nice treat. Jacuzzi was an added bonus. Spent 2 nights and relaxed totally. Well worth it for the money. Lovely sea view from the balcony. Fantastic breakfast in a spotless, organised room. Well done!

Tips for the hotel management to make the executive room even more enjoyable would be:
1. Add an iron to the room, it has an ironing board but no iron.
2. Remove the bibles from the beside lockers folks, they are so 1970's!!
3. The balcony has a table but no chairs - come on, chairs are cheap as chips these days.

The hotel bar:
Your bar is lovely, nice staff, good pints, but why oh why assume all your guests like a 20 foot screen showing football at high volume stuck in their face for hours!!! You cannot unwind by the sea with a bunch of lads and lassies gathered round roaring at the screen. Would have loved to just relax in the bar and have a conversation without competing with the football fans. Didn't go to the bar on the 2nd night because of this.

Room Tip: Choose at the back, away from the nightclub.
See more room tips
  • Stayed: April 2014, traveled as a couple
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2  Thank NeilDwane2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Catherine B, Guest Relations Manager at White Sands Hotel, responded to this reviewResponded April 30, 2014

Hi Neil D,

thank you so much for taking the time to review our hotel and making the effort to give some great detailed feedback.

I've passed on all of your comments to our General Manager. Your points have merit and need to be considered.

We look forward to welcoming you back to the White Sands Hotel some time in the future.

Kind regards,
Catherine
Management Team Member

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Reviewed March 30, 2014

This hotel is situated overlooking the Irish sea with Lambay Island and Ireland's Eye visible from the hotel. It is not within walking distance of any shops, but we had a car and that didn't matter. There seems to be a good bus and taxi service. Our room was on the ground floor and had a nice sea view. It had a flat screen tv with very few stations. There were tea/coffee making facilities. Hair dryer in room. Clinging plastic shower curtain and fixed shower head :(.
Comfortable bed a good heating. One set of power sockets was bizarrely behind the bead board and inaccessible except for a trailing socket. There were two power sockets beside the wardrobe, but too far away from the bed to all use of a pluged in phone from the bed. I had to get my door card key reprogrammed a few times, but I think it was cause by putting in beside my phone in my shirt pocket.

Wifi was really hit and miss and a way too complicated sign in procedure.

Very good bar area and good bar food. A drinks and snack dispenser near reception. A good idea in any hotel. Good reception staff. Attentive waitress in bar.
Good freshly made breakfast and lots of buffet food also. Breakfast was a little slow.
Very nice costal area. Lots of parking in hotel car park.

  • Stayed: March 2014
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1  Thank wearb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Catherine B, Guest Relations Manager at White Sands Hotel, responded to this reviewResponded April 30, 2014

Hi wearb,

thank you so much for taking the time to review our Hotel. Your feedback is really important to us.

We are delighted that you enjoyed your stay. It is really lovely to hear that our guests think our views are nice. We have noted your comments regarding the sockets and will work on having the positioning & access improved.

We look forward to welcoming you back to the White Sands Hotel some time in the future.

Kind regards,

Catherine
Management Team Member

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 24, 2014

I booked a night stay for my boyfriends birthday. When we first checked into the hotel we were given room 101, basically right beside the reception. When we went in and saw the size of our room and the fact we could see our car from the window, my boyfriend immediately went to ask if we could change rooms, which we would never normally do. Without looking at her computer the receptionist said "no fully booked." We decided to make the best of it. When we arrived back to the hotel at 10 that night, the noisiness kicked in! We must of had a youth group of girls in the next room singing little mix songs all night, but I can't explain the man who BANGED AND BANGED on their door until 3am. We heard every person come in shouting as they walked to their room, worst nights sleep of my life! And to add insult to injury when we checked out they tired to charge us for the breakfast we never had! My advice, splurge for the Grand hotel or stay at the island view hotel! I wish I did!

  • Stayed: March 2014, traveled as a couple
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1  Thank Lauren M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Catherine B, Guest Relations Manager at White Sands Hotel, responded to this reviewResponded April 30, 2014

Hi Lauren M,

thank you so much for taking the time to write your review. You feedback is essential to the improvement of our products & services and overall guest experience.

The problems you encountered are certainly not in keeping with the normal practices of the hotel. I can only apologise to you and regret that I did not learn of your difficulties during your stay.

I can report that the issues you encountered with customer service of our team and noise problems in the corridor have been acknowledged and plans are currently in place to avoid a repeat of your experience ever happening again. Our hotel is currently undergoing improvements to quality of both our standards and services.

We hope that we can entice you back to stay with us once more to offer you the experience that you deserved initially at the White Sands Hotel. Please contact me directly on info@whitesandhotel.ie or 01 8666000 if you wish to discuss further.

Kind regards,

Catherine
Management Team Member

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 20, 2014

My Husband and I stayed at hotel from Saturday 15/03/2014 - 18/03/2014.
I have to say we had a wonderful time. Anne on reception, was very helpful, i wanted seaview, Anne was able to change our room, for us. Bar food very good. Overall i have to say , you have
a great team at the hotel. Hope to be back very soon.

Kind Regards
Mrs Yvonne Haynes

Room Tip: Room 104 Sea- view
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  • Stayed: March 2014, traveled as a couple
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Thank 35Yvonne2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Catherine B, Guest Relations Manager at White Sands Hotel, responded to this reviewResponded April 30, 2014

Hi 35Yvonne2012,

thank you so much for taking the time to review our Hotel. Your feedback is really important to us.

We are delighted that you enjoyed your stay. It is really lovely for our team members to be singled out for their efforts in customer service.

We look forward to welcoming you back to the White Sands Hotel some time in the future.

Kind regards,

Catherine
Management Team Member

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 8, 2014

We booked with agoda.com for a last minute, one night stay at this hotel. On the day of our arrival we ring the hotel to confirm our booking only to be told that there was no booking found. We call agoda.com only to be met by an automated service, which did not return our call, so much for 24/7 customer service! Would never book with agoda.com again!!! Only for the lovely lady at White Sands hotel called Lorraine, who went out of her way to accommodate us, the weekend would of been a total disaster. Many thanks Lorraine and staff. Top notch customer service!!!

  • Stayed: March 2014, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank KatieG1031
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Catherine B, Guest Relations Manager at White Sands Hotel, responded to this reviewResponded March 11, 2014

Hi KatieG1031,

thank you so much for taking the time to review our hotel. It is really lovely when a member of our team is singled out for their customer service efforts.

If you are returning to the hotel again, please contact us directly when making your booking to ensure you receive the best value & a confirmation your booking to you directly.

We look forward to welcoming you back to the White Sands Hotel sometime in the future.

Kind regards,

Catherine
Management Team Member

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about White Sands Hotel

Address: Coast Road, Portmarnock, Ireland
Location: Ireland > Province of Leinster > County Dublin > Portmarnock
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Portmarnock
Price Range: $63 - $186 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — White Sands Hotel 3*
Number of rooms: 32
Reservation Options:
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Also Known As:
White Sands Portmarnock

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