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“Decent Hotel, Some Staff Training Needed”

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Grand Central Hotel
Ranked #5 of 5 Hotels in Bundoran
A TripAdvisor Member
“Decent Hotel, Some Staff Training Needed”
Reviewed April 10, 2006

We stayed 2 nights 7th and 8th April on the Super Valu special offer break.
Hotel and rooms were clean and looked as though it had had a recent facelift.
The evening meal for the Super Valu break is a limited menu and anything else selected will be charged.
Reception staff friendly enough, although the bar staff (2 young foreign guys) through the day didn't appear to be able to understand english and were extremeley rude. On the Saturday afternoon we ordered a snack from the bar with drinks, burger and chips arrived after about 15 mins but after 30 mins my wifes cold seafood starter had still not arrived, I had finished my snack and we both had finished our drinks, twice we asked the young man behind the bar about the starter and he just grunted, in the end I had to get the manageress to give me a refund as we had to leave to meet friends at another bar. She said she would investigate and asked our room number, we heard no more about it.
Apart from that the hotel wasn't too bad and had music on both nights.

  • Stayed April 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Sales and Marketing Manager at Grand Central Hotel, responded to this review, April 26, 2006
Thank you for your recent comments, i am very disappointed to see your review. We appreciate all comments on how to improve our service, as we invest in our staff and their training, and it is an on going process. i am sorry that you found our staff to be unfriendly and rude and find this very unusual as we get consant compliments regarding the friendliness of our staff and the home from home atmosphere there present. Again thank you for your comments and i hope to welcome you back to the Grand Central Hotel again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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355 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (60)
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English first
Newry
Level 2 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed March 21, 2006

Dont know why i am wasting my time writing this, where do i start - Reception staff very ignorant, never smiled once. View from Room was of a large pole with a satallite dish but we only had one tv channel. Food was absolutely disgusting and freezing cold. We went on a 2 night B & B and one evening meal, when went to breakfast there were only sausages left and bacon and when we asked for toast it was fired at us (cold). Website totally misrepresents the hotel. At least 2 members of staff speak good english. All the rest of the staff including bar staff, cleaners, chefs, waiters, waitresses, security, door men and reception are all foreigners. Did not understand what people were saying to them. Dinner which was (included in price) was absolutely disgusting, Soup for starter cold and thick as mud, three choices of main course, chicken, fish or vegetarian dish - absolutely disgusting - Do i need to go on - I would rather sleep in the streets than stay here again and would not advise ayone to stay here, really dont know how they are rated as a Three star Hotel.....

  • Stayed March 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
14 Thank adelenewry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Sligo, Ireland
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed March 17, 2006

We stayed in this hotel having read the brouchure and checked the web site - I have to say what a disaster. We booked this as we were attending a wedding in another hotel in Bundoran. Reception staff in no way helpful, accommodation - double room was well below average - How can this be rated 3*** . Sheets on bed were dirty- carpet not hoovered in room - room cold mix match of furniture - Wanted to get some food before we went to wedding - well what a chore - we ordered - waited over half an hour for chowder - Pure cream and fish - no flavour )- Soup and 2 toasted sandwiches - these were unappetising and could not eat them. The staff in Bar & Lounge need seriuos training - we were a hassle to be there. I have to say been originally from Donegal I would not go back to this hotel

  • Stayed August 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank eoinpmc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belfast
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed February 11, 2006

I stayed at the Grand Central Hotel last night (11th February) and had a fantstic time from the moment we arrived everything was first class, our welcome at reception, to extremely clean and comfortable bedrooms, we had booked our table in the restaurant for 8pm, it was warm and inviting and the food was amazing....... thank you everyone at the Grand Central for making my valentines weekend one to remember.

  • Stayed February 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank regulartraveller019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
letterkenny, co donegal, ireland
Level 5 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed February 4, 2006

we stayed at the grand central bundoran for two nights (3 & 4 feb 06).

location: more or less in the very centre of bundoran's main street. we were able to park our car in the bay outside the front door for our entire stay which was great.

reception:
warm and welcoming arrival area. greeted on arrival with a smile and a welcome from the receptionists. prompt check in and then given key to our room (5th floor). elevator very clean and new looking.

room:
adequate size - not very large but big enough for a double and a single bed, dressing table, etc. bathroom well stocked with towels, shampoo, conditioner, etc. rooms very warm - we had to open the windows! for people who feel the cold, you will love the total warmth in the corridors and bedrooms!

view:
over the rooftop of apartments behind hotel you can see the sea. not a great view but the sea nonetheless. i note in the brochure that there is a charge of €80 per week during high season for a seaview. i would certainly NOT pay this amount for this view. yes, it is a sea view, but only just.

cleanliness:
sheets spotless, crisp and clean. bathroom and bedroom very clean too. towels snow white. very pleased with level of cleanliness.

dinner:
we took the 2 night package of b&b plus on dinner so we ate in the dining room. the room was clean and bright. good quality table cloths and napkins - spotlessly clean and well starched. (food is also available in the bar btw).

our meal:
starters: goats cheese & tomato tartlet - tasty but very tiny. pate with cranberry sauce - delicious and plenty of pate.

mains: tbone steak served with pepper sauce, veg & potatoes. my husband ordered in cooked medium but it arrived a little overcooked for his taste, but not a big deal. i had the beef stroganoff (yes, i know the spelling is actually stroganov). this was actually very tasty and i normally do not order it as it is usually not anything like the real thing. on this occasion however, it was tasty and the strips of beef tender. it was served with wild rice.

we did not order desserts as we are both sweet enough :-) but there was a plentiful selection for those wishing to indulge.

for those ordering dinner on the second night the prices are: starters €4.95 - €6.95. mains: €12.95 - €20.75. desserts: €4.25 - €5.95. these prices are very reasonable for today's ireland. i am happy to report also that 2 of the starters were vegetarian as were 2 of the mains.

the bar:
lovely girl serving in the bar. friendly and quick service. on the second night of our stay there was live music in the bar but as we were dining at another local restaurant we did not use the bar that night. i think they have live music regularly but this you would need to check. prices in the bar were standard prices for ireland and not heavily marked up as can happen in some hotel bars. a gin & tonic and a pint of lager came to around €8.80.

breakfast:
this is served buffet style from i think 8-10am. you can also order breakfast to your room (€3.50 each extra for delivery). we dined in the bar which is used as the breakfast room in the mornings. the breakfast is buffet style and is served by 2 chefs behind the buffet counter. there is loads of food on offer: cereal, juices, etc.

our breakfast (which filled us until dinner!) consisted of: bacon (2 slices), sausages (2), scrambled egg, hash browns (2), baked beans, mushrooms, tomato, potato bread, toast and tea. the waitress who brought the tea and toast was pleasant and helpful in our enquiries about the area too. after dining, we positively rolled out of the room, two happy and very full guests.

i was happy to see that you can have free internet access wi-fi, however, this was not possible from our bedroom on the fifth floor. i could have accessed on my laptop from the bar area or reception area. a minor gripe.

the manager and other staff we encountered were all friendly and chatty and made us feel most welcome.

so overall, i would recommend this hotel and a big part of my recommendation is the staff there. they really do help make your stay that bit more personal.

  • Stayed February 2006, traveled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank catherine_mcglynn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
N. Ireland
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed November 15, 2005

We stayed at the Grand Central on the Thursday night of the October bank holiday weekend. Firstly we were up and down the stairs 4 times before the key would work to let us into the room. We wanted to book a table for dinner, we had to dine in the bar as the restaurant wasn't open, we were told in the bar that we had to reserve a table through reception, we then went to reception who told us that we had to book through the bar, back to the bar to be told again that we had to go to reception. It was extremely windy in the bar that night and I had to sit with my coat on so I asked to move tables which was clearly a problem for the waitress who told me that she had already closed the door for us and could do no more. Even though there were only 2 other people dining, we had to move our own utencils to another table whilst the waitress watched us. We then ordered a drink and waited 25 minutes while the barwoman made a cup of coffee for herself and stood chatting to a member of staff who had just come off duty. The waitress at breakfast grunted at us on arrival and was most unfriendly. On a positive note, the receptionist who checked us out was very pleasant and friendly

  • Stayed October 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank Kmate17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed October 17, 2005

We stayed at The Grand Central Hotel and had a wounderful time. We were booked through the Super Value Getaway Breaks. We had a huge 2 bedroomed family room overlooking the sea. Spacious and spotless clean. It was perfect! The kids loved it. The staff were great - they really couldn't do enough for us.

  • Stayed October 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Central Hotel

Property: Grand Central Hotel
Address: Main Street, Bundoran, Ireland
Location: Ireland > County Donegal > Bundoran
Amenities:
Bar / Lounge Beach Children Activities (Kid / Family Friendly) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #5 of 5 Hotels in Bundoran
Price Range (Based on Average Rates): $
Hotel Class:3 star — Grand Central Hotel 3*
Number of rooms: 63
Reservation Options:
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Also Known As:
Grand Central Bundoran
Hotel Grand Central

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