This is the worst hotel I have ever been to in my life. I regularly stay away in hotels all over the world on business. Anyway, I booked it for my 1st wedding anniversary because of their very nice website & the fact we wanted to visit the west coast of Ireland. The website totally misrepresents the way the hotel actually is, please do not believe the pictures!!! - The story: we arrived at 9pm on a Friday night after travelling for 3 hours. Their foyer sign advertised that their restaurant was open until 9.30pm. We asked then to book for dinner only to be told the chef had gone home and there was a Chinese take away down the road if we wanted something to eat. We questioned the staff as to whether or not they were actually a hotel, at the very least they could have offered to have sent out for us! They said "it was tough luck" that the restaurant was shut and "too bad" that they hadn't updated their foyer sign. The staff were downright rude about our request - they made it out like we were the most unreasonable people in the world to want something to eat in a hotel at 9pm!!! We have a 14 week old baby son who needed fed so we decided to try ignore the poor beginning. The front desk staff then booked us into a smoking room (with a baby - I ask you) which smelt as if someone had smoked at least 30 cigarettes in there the night before - even the duvet covers and everything stank. The room & bathroom was dirty. We had requested a cot in the room - no cot. We rang down to ask to change rooms - problem again. Rudeness again. We were the problem customer to them. They eventually changed the room, still no cot. The so called duty manager turns up and we tried to complain. He didn't listen nor care. In fact he downright rude. When we said we were so unhappy about our treatment that we wanted to leave he said "that was up to us". So we packed our bags and our baby son into the car (poor thing) and left, it now being 10.20pm we had no choice but to return home to Belfast , arriving at 1.30 am. What a first wedding anniversary!!! We then rang on the Monday to complain to the real manager. She listened very politely and was sympathetic. She promised to do something about it - to this day (4 weeks later) we still haven't heard anything or even been offered a formal apology for the way we were treated. NEVER ever ever stay here!
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- Also Known As:
- Grand Central Bundoran
- Hotel Grand Central