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“Worst Hotel Ever”

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Grand Central Hotel
Ranked #5 of 5 Hotels in Bundoran
Belfast, UK
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Worst Hotel Ever”
Reviewed October 26, 2004

This is the worst hotel I have ever been to in my life. I regularly stay away in hotels all over the world on business. Anyway, I booked it for my 1st wedding anniversary because of their very nice website & the fact we wanted to visit the west coast of Ireland. The website totally misrepresents the way the hotel actually is, please do not believe the pictures!!! - The story: we arrived at 9pm on a Friday night after travelling for 3 hours. Their foyer sign advertised that their restaurant was open until 9.30pm. We asked then to book for dinner only to be told the chef had gone home and there was a Chinese take away down the road if we wanted something to eat. We questioned the staff as to whether or not they were actually a hotel, at the very least they could have offered to have sent out for us! They said "it was tough luck" that the restaurant was shut and "too bad" that they hadn't updated their foyer sign. The staff were downright rude about our request - they made it out like we were the most unreasonable people in the world to want something to eat in a hotel at 9pm!!! We have a 14 week old baby son who needed fed so we decided to try ignore the poor beginning. The front desk staff then booked us into a smoking room (with a baby - I ask you) which smelt as if someone had smoked at least 30 cigarettes in there the night before - even the duvet covers and everything stank. The room & bathroom was dirty. We had requested a cot in the room - no cot. We rang down to ask to change rooms - problem again. Rudeness again. We were the problem customer to them. They eventually changed the room, still no cot. The so called duty manager turns up and we tried to complain. He didn't listen nor care. In fact he downright rude. When we said we were so unhappy about our treatment that we wanted to leave he said "that was up to us". So we packed our bags and our baby son into the car (poor thing) and left, it now being 10.20pm we had no choice but to return home to Belfast , arriving at 1.30 am. What a first wedding anniversary!!! We then rang on the Monday to complain to the real manager. She listened very politely and was sympathetic. She promised to do something about it - to this day (4 weeks later) we still haven't heard anything or even been offered a formal apology for the way we were treated. NEVER ever ever stay here!

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16 Thank IJChall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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346 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (59)
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  • English first
  • French first
  • German first
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  • Any
English first
Lisburn, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed September 21, 2004

The rooms were dirty especially the bathroom and there were no lightbulbs in lamps although this was sorted out when we complained but surely whoever prepared the room for our arrival should have noticed something so simple .We were staying the weekend with evening meal included but the choice of meal available was terrible the food was tasteless and and service was atrocious.I would not recommend this hotel to anyone and certainly will never stay there again.

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6 Thank Cadan2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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A TripAdvisor Member
Reviewed June 28, 2004

June 2004 - My mum and a group (handicapped & able bodied) of 25 people booked and pre-paid for a week's holiday at this so called 'Hotel'.
Reports after the 7 day holiday were pretty damming. ie.
- service v.poor for the group (people walking in from the street got served quicker)
- food was overcooked and bland
- most of the food was cold by the time it was finally served
- no entertainment laid on
I for one, will not be recommending this place to anyone!

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8 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Central Hotel

Property: Grand Central Hotel
Address: Main Street, Bundoran, Ireland
Location: Ireland > County Donegal > Bundoran
Amenities:
Bar / Lounge Beach Children Activities (Kid / Family Friendly) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #5 of 5 Hotels in Bundoran
Price Range (Based on Average Rates): $
Hotel Class:3 star — Grand Central Hotel 3*
Number of rooms: 63
Reservation Options:
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Also Known As:
Grand Central Bundoran
Hotel Grand Central

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