I wouldn't recommend a visit, shower broken as well as the hand rail, small room and breakfast was poor. On a positive the staff are nice.More
- Room Service
I wouldn't recommend a visit, shower broken as well as the hand rail, small room and breakfast was poor. On a positive the staff are nice.MoreShow less
Thank you for your review.
I'm very sorry to hear that you did not enjoy your recent stay with us.
We work hard to ensure that everything from our staff, rooms and breakfast is kept to a high standard. I am particularly disappointed that you did not enjoy the breakfast as it is something that is continually praised by our guests. In relation to the size of the room, all of our our rooms are different sizes to accommodate singles, doubles, twins and triples and as we are fully booked most weekends they all are used. Unfortunately this means that some guests stay in slightly smaller rooms than others. Thank you for your comments regarding the staff, I will let them know.
I hope that you let us know about the problem with the shower so that it could be rectified and not be an issue for the next guests that stay with us. If you didn't let us know would appreciate if you would email me at firstname.lastname@example.org with the room number. Also I would welcome any suggestions that you may have as to how we could improve any aspects of our business. We are willing to try anything that will improve the experience for our guests.
Thank you for taking the time to write a review about us, its very unfortunate that your stay was not a pleasant one.
I'll defo stay there again. It was like a home away from home. Brilliant. Was so friendly and the food was lovely. Room was beautiful and the staff were so friendly and very helpfull to me. So close to the everything great location. I will never stay anywhere else again.
Thank you so much for your wonderful review. We work so hard all year round to ensure our guests have a great experience when staying with us. The majority of our staff have been with us for a number of years and they are all aware of how important customer satisfaction is. Hope to have you stay with us again soon.
Once again thank you so much for your review.
Laura & All the staff @ Bank House