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“A wonderful stay - thank you!”
Review of Twin Trees Hotel

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Twin Trees Hotel
Ranked #5 of 9 Hotels in Ballina
Certificate of Excellence
GreenLeadersGold level
Buncrana, Co. Donegal
1 review
“A wonderful stay - thank you!”
Reviewed September 3, 2012

I would like to thank you most sincerely for your kindness with my daughter
last weekend at a Golden Wedding celebration we attended. My daughter has autism and
it was a pleasure to stay in your hotel with staff that looked after us so well. From the moment we stepped in the door your receptionist Louisa looked after us and made sure everything was ok for my daughter (organising the room and breakfast etc).
I was also very impressed with how you looked after her at the meal making sure she had her dinner and ice cream.
Many thanks again for your kindness and hospitality. It makes life so much easier for parents of children with special needs when staff help out and are understanding.
I will be recommending your hotel to everyone!

Angela,
Buncrana,
Co. Donegal.

Room Tip: I asked for a quiet room and had one at the back of hotel and it was perfect.
See more room tips
  • Stayed September 2012, traveled with family
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Helpful?
Thank AngelaT1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachael M, Guest Relations Manager at Twin Trees Hotel, responded to this review, September 5, 2012
Dear Angela

Thank you for taking the time to write your comments on TripAdvisor - it is much appreciated. I am delighted you and your family enjoyed the evening celebrations and we look forward to welcoming you back in the not too distant future.

Let me know personally when you would like to return at - rachael@downhillhotel.ie.

See you soon,
"Let our Family Look After Yours"

Rachael Moylett
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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569 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (101)
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English first
Worcestershire, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 31, 2012

I have lost count how many times we as a family have returned to this hotel. We have visited others in Ballina but none compare to the Downhill. It continues to offer good quality food, a friendly Irish welcome and value for money. Look forward to seeing you all again on 2013!!

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ellenbarwholesale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachael M, Guest Relations Manager at Twin Trees Hotel, responded to this review, September 5, 2012
Dear Ellen

Thank you once again for leaving your very honest comments on TripAdvisor. It is a great pleasure for me as a third generation family member to welcome back so many repeat Customers.

Our New motto - "The Difference is we are family Owned"!
We look forward to welcoming you back in 2013,

Sincerely,
Rachael Moylett
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Washington
2 reviews
Reviewed August 29, 2012

Great value and assistance with tee times at great area golf courses.
Terrific Irish charm and asistance from the staff. Good food and
very flexible in preparing what our group wanted for the dinners we
had at the hotel. Charming family run hotel.

  • Stayed July 2012, traveled with friends
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Helpful?
Thank mikecman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachael M, Guest Relations Manager at Twin Trees Hotel, responded to this review, September 5, 2012
Dear Mike

Glad you enjoyed your recent golfing holiday with us at the Downhill House hotel. Kay Devine works very hard organizing Golf Tee times for all our Golfing enthusiasts and has great pleasure in welcoming back over 80% repeat golfing business year on year. With the excellent golf courses available in the area we are spoilt for choice.

We look forward to welcoming you back again,
"The Difference is We are Family Owned!"

Regards
Rachael Moylett
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Westport, Ireland
Level Contributor
27 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed August 27, 2012

Good value 3 star hotel - stayed in an older more traditional style room with ok bed and small tv but all very adequate. Enjoyed an evening meal as part of package - I was offered either to eat in restaurant or bar and chose bar as I was travelling solo on this occasion. Didn't make use of the leisure centre. Nice 15/20 min stroll into Ballina. Would stay again.

  • Stayed July 2012, traveled solo
    • Value
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Helpful?
Thank brianandy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachael M, Guest Relations Manager at Twin Trees Hotel, responded to this review, September 5, 2012
Thank you for taking the time to review our hotel - it is a great pleasure to get nice comments from our clients and we look forward to welcoming you back in the not too distant future.

"Let our Family Look after Yours"

Sincerely

Rachael Moylett
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Luton, England, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 27, 2012 via mobile

I cannot recommend this hotel enough!! From the start of our wedding prep 2 years ago Karen,Rachael and the staff looked after every minor detail with extreme care. They were helpful and attentive (didn't miss a thing!)
When our big day finally arrived the sun shone and our guests had a ball sitting in the gardens sipping punch awaiting our dinner.
The meal was fabulous and the staff were very helpful to parents who needed extra requirements for children's needs.
I loved when the lights were turned down and the "flaming" baked alaska was brought through the function room! A great photo opportunity.
We danced and drank until the early hours and if we had to do it all again we would definitely pick this hotel. Fab fab fab :) thank you all at the Downhill House Hotel for making our day do perfect.

  • Stayed August 2012
    • Value
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    • Rooms
    • Cleanliness
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Helpful?
1 Thank Patrice B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachael M, Guest Relations Manager at Twin Trees Hotel, responded to this review, September 5, 2012
Hi there Patrice

Firstly thank you for taking the time to write your comments on Trip Advisor - much appreciated.
I am delighted you and you Husband ! had such a fantastic day and night and that everything went perfect for you - I will certainly pass on your lovely comments to all our hard working staff from the front door to the back door.
We look forward to welcoming you and your family back to the Downhill House hotel in the not too distant future, have a good year!

Sincerely
Rachael Moylett - The Difference is "We are Family Owned"
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 21, 2012

We had booked to stay here with our family, Found Mary on reception extremely friendly.Rachel was so welcoming and friendly.
We had dinner there. What we really enjoyed was the leisure center. The girl working both morning was just extremely friendly. She was so welcoming and the kids loved her. Avril i think was her name. My little boy was so afraid of the water that she pulled up her tracksuits and got into the small pool with him. She got him distracted and he had so much fun. She then give us places to visit with the kids, We went into the town on Belmullet where we ate in a small bakery shop belonging to her family. The food there was fabulous.
Me and my husband were just saying if we had meet her on reception she could have helped us more! We can not fault the hotel. Its fab grounds, lovely area to walk around and the food is outstanding there, We enjoyed our trip and next year will most certainly be back. Adam did the fitness camp. He had so much fun. The only thing is the camp was a bit to much for him as he was only 6. But neither the less he made a lovely friend.

  • Stayed July 2012, traveled with family
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Helpful?
Thank Amanda C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachael M, Guest Relations Manager at Twin Trees Hotel, responded to this review, August 27, 2012
Dear Amanda

If gives me great pleasure to read your comments at our Management meetings to all our hard working staff in the hotel who work so hard to deliver the best service possible.

I am delighted your family enjoyed their stay and as the third generation of Moylett's it makes me very proud of the hotel and staff alike. Our motto is "Let our Family Look after yours" and I look forward to meeting you again,

Sincerely
Rachael Moylett
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rooskey
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed August 20, 2012

We are recently back from a 3 night stay, which we thoroughly enjoyed, at this charming hotel. From the moment of our arrival we were treated to friendly and extremely helpful service. Without exception, we received courteous and friendly service at each service area. The room, while outdated, was spacious and clean and serviced each day to a high standard. We ate in the restaurant each evening where the food and service was excellent. The choice on the menu changed daily.
Our evening meals were enhanced by the fact that we were able to eat in peace without the kids who availed of the kids club each evening from 7pm to 9pm and were entertained by lovely girls (1 for 2 nights and another on our last evening). One of the girls also supervises a daily kids camp in the leisure centre. There are two daily camps available at the leisure centre - one for younger kids and the other a fitness camp. My 6 year old boy went to the fitness camp for 3 days at €3.00 a day - fantastic value and really enjoyed it. Again the staff at the leisure centre were amazing. The only criticism I would have there is that we had 3 year old twins with us and there were no facilities for them to do a camp or kids club during the day. However, there is a very safe kids pool and nearby there is an indoor kids play centre (Tumble Jungle).
The hotel is located 5-10 minutes drive from Eniscrone in Co. Sligo with a fabulous beach, playground, crazy golf, go-carts etc. There is a fab place to eat in the town (The Pilot Bar) where we had lunch each day. To be honest we didn't venture much further from Eniscrone since we had mainly great weather and the kids really enjoy the beach. Had the weather not been so good we would have brought them to the nearby indoor aqua centre. Also, if we hadn't had the kids, we could have done some adult-friendly sight-seeing, such as the Ceide Fields, which I intend to do another time.
The gardens at the hotel are lovely and safe for the kids to have a play around, while we enjoyed an evening drink.
We will definitely be back to the Downhill House. There is a great effort put in to make one's stay as pleasant and relaxed as possible. Furthermore, it differs from many other family-friendly hotels in that it would also suit guests who would rather not have kids around.
Thank you to the Moylett family and well done for all the effort in creating such a base for a great holiday destination.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lara M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachael M, Public Relations Manager at Twin Trees Hotel, responded to this review, August 27, 2012
Hi,

Thank you for your long message left on trip adviser - it is lovely for other guests to get a good feel for the hotel and our long established customer service which is going on for over 75 years - me been the third generation !!

Thanks again and we look forward to seeing you soon,
Let our Family Look after Yours !

Sincerely
Rachael Moylett
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Twin Trees Hotel

Property: Twin Trees Hotel
Address: Downhill Road, Ballina, Ireland (Formerly Downhill House Hotel)
Location: Ireland > Western Ireland > Province of Connacht > County Mayo > Ballina
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Ballina
#3 Romantic Hotel in Ballina
Price Range (Based on Average Rates): $
Hotel Class:3 star — Twin Trees Hotel 3*
Number of rooms: 55
Official Description (provided by the hotel):
Set in tranquil gardens near the banks of the River Moy in Ballina, Co. Mayo the Twin Trees Hotel (formallyDownhill House Hotel) is a family owned and managed hotel. The Moylett Family have been welcoming guests since 1936 and are proud of the excellent reputation the hotel has achieved over the years. Hospitality is a Mayo tradition and nowhere is the family tradition more honoured than at the newly renovated Twin Trees Hotel & Leisure Club (formally The Downhill House Hotel). With 55 comfortable bedrooms set in idyllic gardens within a 10 minute walk into Ballina town. Facilities include leisure Centre with indoor pool, Frogs Piano Bar, and excellent homemade locally sourced produce. Situated close to 3 golf links, Knock Shrine, 45 minute drive to Knock Airport. A long tradition of Irish Warmth & Hospitality awaits you. ... more   less 
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Also Known As:
Downhill Hotel Ballina

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