This hotel is incompently run. I made my booking last year for the Christmas / New Year period and it now doesn't exist. I'm apparently on awaiting list. To add insult to injury, the manager and the owner did not accept any responsibility for their lack of communication and basically told me it was my fault for not confirming. We were never told that we were meant to confirm. The girl who took our booking made us understand that it was booked. Can't believe how rude some people can be particularly when they're in the service industry!
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