Stayed there from 9-14 July. Windows can open which we did appreciate to get some fresh air. They have placed badly fitted old sliding windows behind originals to block out noise. I opened sliding window gently on third morning of stay. Whist turning away the whole window and frame crashed down on the side of my head. I was in shock&tears( window is approx 2mx1.5m) and quite heavy. Luckily daughter with me to help. Staff apologetic and manager offered a free breakfast and a 1 hour later checkout. Pretty poor I thought!!! I would dread to think of the consequences had this hit a young child or elderly person, it could have killed them. Maintenance screwed a piece of wood under sill to repair and on return our room had been left Not serviced and floor covered with plaster dust, screws from maintenance. There was no follow up to see how I was or an offer of anything! Very poor.returning guests are given a welcome card and Lollies! Apparently injuring a guest is of less importance. Staff on checkout suggest I have room longer until late flight that day but really it was all too late then! I was told that they would fix something on account at time of accident and yet they charged me for everything... Even a short phone call to husband to tell of my injury.
A hotel that rests on its views and location. It is tired, with poorly revamped old rooms and very dangerous window fittings.
I would never stay there again.
- Official Description (provided by the hotel):
- The North Sydney Harbourview Hotel is minutes away from Sydney CBD, separated by the famous Sydney Harbour Bridge and offers magnificent views of the harbour and city skyline. The Hotel is within easy access to the City, Taronga Zoo, Luna Park, Darling Harbour, Circular Quay, the Rocks Village & Mary MacKillop Place and is right next door to North Sydney Train Station. ... more less
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