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“Great hotel, friendly staff”

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Crown Wetheral Hotel
Ranked #1 of 1 Hotels in Wetheral
Certificate of Excellence
Yorkshire
Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Great hotel, friendly staff”
Reviewed July 22, 2013 via mobile

We stayed one night as we visited some friends in Carlisle! The hotel is lovely and clean! The rooms are nicely furnished and comfortable! The staff were friendly and the service was excellent! Our friends joined us as we sat outside in the sunshine enjoying drinks in the beautiful gardens! Most enjoyable stay, we will definitely be back!

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Yorkshiregirl3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jewelscrown, General Manager at Crown Wetheral Hotel, responded to this review, July 24, 2013
Dear Tripadvisor Member

Thank you for your highly praised review, I am thrilled to read that you enjoyed your recent stay here with us at the Crown Hotel.

On behalf of myself and my staff it was our pleasure to look after you and your guests and I look forward to welcoming you back to the hotel inthe near future.

Kind Regards
Paul Hicks
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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936 reviews from our community

Traveler rating
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    241
    75
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    10
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178
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126
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (244)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
London, United Kingdom
Level Contributor
41 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed July 21, 2013

When I first pulled in to the car park I was a bit disappointed because that brings you to the functional, modern (and frankly ugly) part of the hotel. The older part (including the modern conservatory) faces the other side and is much more appealing and characterful. Views over the surrounding countryside from the gardens / gazebo are fantastic. The grounds are pleasant. Food is very good although a bit overpriced in the restaurant. You'd pay much less for a similar meal in London for example. But service is good although the muzak at dinner was appalling. If they adjusted that slightly it would make for a much more appealing atmosphere as the conservatory is lovely and light and airy.
Rooms are fine. Clean and tidy but nothing special. Rooms by the car park are a bit noisy. There are more characterful rooms on the old side of the building.
Leisure spa was good. All the facilities you'd expect. Well staffed and clean enough. Great location for surrounding countryside.

Room Tip: Try to avoid rooms on the car park side
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dalston-guy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jewelscrown, General Manager at Crown Wetheral Hotel, responded to this review, July 24, 2013
Dear Tripadvisor Member

Thank you for your review, I am happy to read that you enjoyed the facilities that we have here to offer at the Crown . I do apologise that the music was not suitable for you,please if this ever happens again, let us know where we are only to happy to change this for you.

On behalf of myself and my team, it was a pleasure to look after you and your guests and we look forward to welcoming you back to the Crown Hotel in the future.

Kind Regards
Paul Hicks
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
scotland
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed July 19, 2013

Very nice Hotel and excellent food, we stayed on 15th July 2013, room was a suite very spacious and nice bathroom, bed comfortable and no problem to park the car . Check in was professional, food was very good and not expensive good service, polite staff, would love to go back. Well done the Crown keep up the great work!!

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank elizScotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jewelscrown, General Manager at Crown Wetheral Hotel, responded to this review, July 23, 2013
Thank you for your titled review a Hidden Gem. I was very happy to read that you enjoyed your recent stay here with us at the Hotel.

On behalf of myself and my team, it was our pleasure to look after you and your guests, and I look forward to welcoming you back to the Crown Hotel in the future.

Kind Regards
Paul Hicks
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Inverness, United Kingdom
Level Contributor
126 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
Reviewed July 18, 2013

Looked forward to a return visit to the Crown and was not disappointed.
Location is ideal for us as a stopping off point on a long drive from south of England home to the north of Scotland.
We were allocated a spacious room in the older part of the hotel, overlooking the garden. Bedroom and bathroom spotlessly clean, well equipped with lots of fluffy towels, toiletries. Comfortable bed and furniture - ideal to relax in. We had all the windows open and could hear the trains but these were infrequent and not a disturbance. Room was cool despite high temperatures outside and we enjoyed a good night's sleep.
Ate in the bar in the evening before taking a short walk across the River Eden. Food was good and ambience was casual and relaxed.
Breakfast was served in the Conservatory with plenty of fresh fruit, good coffee and I especially enjoyed the smoked haddock omelette with chives and creme fraiche. My husband's 'full Cumbria' looked good too!
Great value hotel, friendly and helpful staff. We will definitely be back, possibly for longer than just an overnight.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Invernesstraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jewelscrown, General Manager at Crown Wetheral Hotel, responded to this review, July 23, 2013
Thank you for taking the time to review your recent visit at the Crown Hotel. I am happy to read that you enjoyed your stay.

What a honour that you have titled our hotel as a favourite. I have passed your comments onto my team.

We look forward to welcoming you back to the Crown Hotel in the not to distant future.

Kind Regards
Paul Hicks
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stourbridge
Level Contributor
156 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed July 18, 2013

Stayed just one night, but will definitely return. Lovely hotel with excellent staff. Room was extremely comfortable, looking out onto the lovely gardens. Food in the restaurant was good. What really made the difference was the friendliness and professionalism of the staff. From the receptionist through to all the bar and restaurant staff, nothing was too much trouble. Used the pool for an early morning swim which was lovely. Very convenient for Carlisle, just 2 miles to motorway junction for central Carlisle. Highly recommended.

Room Tip: There are no lifts that I could see, so disabled people might have a problem. I understand there are...
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  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sprogg2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jewelscrown, General Manager at Crown Wetheral Hotel, responded to this review, July 23, 2013
Thank you for your review. I am very happy to read that you enjoyed your recent stay here with us at the Hotel. I am delighted to read that you especially enjoyed your room, the food and the pool.

I have passed your comments onto my entire team, and we look forward to welcoming you back to the Crown Hotel in the near future.

Kind Regards
Paul Hicks
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cheltenham, United Kingdom
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 17, 2013

Stayed at The Crown on our way to Scotland, booked through a discount website and the hotel telephoned me within 5 mins to thank me for the booking and to say that there was a wedding being held there, but our room would be at the back of the hotel so hopefully no noise. the manager went out of his way to move his car so my husband could park close the the hotel, he was very happy to do so as well. Excellent breakfast, free newspapers to read in the Spa area. Would recommend this hotel to anyone ! Will be staying again next year. Thank You.

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mrstjl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jewelscrown, General Manager at Crown Wetheral Hotel, responded to this review, July 23, 2013
Thank you for your review. I am very happy to read that you enjoyed your recent stay here with us at the hotel, and that you especially enjoyed your breakfast and the customer service that we offer.

On behalf of myself and my team, it was our pleasure to look after you, and we look forward to your next return visit.

Kind Regards
Paul Hicks
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Carlisle, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 15, 2013

We recently attended a BBQ and Garden Party at the Crown Hotel, Wetherall.

We were greeted at the gate post by a ‘Garden Gnome’, which made us smile and set the tone for the evening. When we got into the garden - WOW! It was amazing. A real fantasyland that would put Willy Wonka to shame!

There was fun and games all the way, an ice cream and sweet stand, a band playing, tombola, and the most amazing food (Hog roast, BBQ, buffet, and more). All rounded off by a race night and cake auction, with most of the cakes made by the staff, and proceeds going to a great charity - Cash for Kids.

The time, effort and thought that went into this wonderful evening did not go unnoticed. How many hotels could hold an event where all the staff dressed up in fancy dress for the enjoyment of their guests? Not only were all the staff attentive and courteous, but they exuded happiness and sincerity, which made for a fabulous night. It certainly brought out the ‘big kids’ in everyone.

The rapport between staff and management was a joy to behold and fundamentally is at the heart of making guests feel welcome and happy.

This is undoubtedly a wonderful venue for weddings, functions or just to take a short break, or longer.

Thank you to Mr Hicks and all your wonderful staff for a very special evening.
Hope you made lots of quids for ‘Cash for Kids’.

Room Tip: Didn't stay overnight at the hotel, so can't comment on Sleep Quality or Breakfast
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  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JaneyWaney123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jewelscrown, General Manager at Crown Wetheral Hotel, responded to this review, July 17, 2013
Dear Jane

Thank you for your wonderful review. I am happy to read that you enjoyed our garden party as much as we enjoyed hosting the event. Ther evening was a huge success and yes we did raise alot of money for our supported charity cash for kids.

On behalf of myself and my team, thank you for attending our Garden party and we look forward to welcoming you back to the Crown Hotel in the near future.

Kind Regards
Paul Hicks
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crown Wetheral Hotel

Property: Crown Wetheral Hotel
Address: Station Road, Wetheral, Carlisle CA4 8ES, England
Phone Number:
Location: United Kingdom > England > Cumbria > Carlisle > Wetheral
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Wetheral
Price Range (Based on Average Rates): $
Hotel Class:4 star — Crown Wetheral Hotel 4*
Number of rooms: 51
Official Description (provided by the hotel):
Situated in the picturesque village of Wetheral close to historic Hadrian's wall and the city of Carlisle, the Crown can be easily reached by road as it is only two miles from either junction 42 or 43 of the M6 motorway network. The hotel offers a wide range of four star accommodation to suit everyone: tasteful rooms, executive rooms, superior rooms suites and cottages. We also offer a selection of pet friendly rooms. Our 51 bedrooms offer en-suite bathrooms, iron and ironing board, flat screen TV and DVD player, trouser press, hospitality trays, radio alarm clock, hairdryer, direct dial telephone, in room safe and complimentary fibre broadband. For added luxury our executive and superior rooms, suites and cottages offer bathrobes, slippers, deluxe toiletries, coffee pod machines, hair straighteners, mineral water and local fudge. Executive rooms also offer balconies overlooking our hotel gardens. Our superior rooms and suites offer a Jacuzzi in the bathroom, smart TV's and fridges. For guests requiring even more space and privacy we can offer the Crown cottages, Inglewood and Willow, two self-contained apartments in the grounds of the hotel offering all the comforts of home. The Crown offers residents extensive leisure facilities with a 12 metre swimming pool, two level fully equipped gym, exercise studio, squash court, Jacuzzi & steam room. There are also two beauty rooms offering a range of treatments using Elemis products and a fully equipped nail studio. Pamper days and Spa breaks are also available. ... more   less 
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Also Known As:
Crown Wetheral Carlisle
Hotel Crown Wetheral
Crown Wetheral Hotel Carlisle

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