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“Nice Hotel, Great staff”

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Best Western Plus Crossroads Inn & Suites
Ranked #1 of 1 Hotels in Zion Crossroads
Certificate of Excellence
Reviewed November 11, 2013

We stayed at the Xion Crossroads Best Western during Montpelier weekend. The staff was extremely friendly during check-in and made all efforts to keep our parties rooms together. The rooms were clean and spacious. The breakfast was satisfying and the woman who was assisting in the breakfast room was great. All in all, it was one of the best hotel experiences we have had in the area and we go to Montpelier every year. I would definitely recommend staying here.

  • Stayed: November 2013, traveled with friends
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Thank Joe S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCIS47130, General Manager at Best Western Plus Crossroads Inn & Suites, responded to this reviewResponded November 26, 2013

Thank you for your feedback. I'm so pleased to hear that everything was exceptional during your most recent stay. We look forward to having you again in future. We take pride in providing the utmost satisfaction for all of our guests and strive to lead the industry to superior customer care. Happy to hear you had a group in the hotel, contact me directly next time we'd be happy to help with rates again and getting everyone close together. Happy Holidays, take care!

Casey McNutt
General Manager

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Reviews (371)
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293 - 299 of 371 reviews

Reviewed October 29, 2013

Called the hotel and cancelled my room in February 2013 after the location of my friend's wedding changed (eight months before my scheduled stay). Was not given a confirmation number, but this is apparently my problem. They charged me about $140 for a no-show fee. Customer service is awful. Apparently the staff there is perfect and makes no mistakes. For a hotel that thought I was still arriving on October 19, they never sent any reminder emails as most reputable hotel chains do, like the DoubleTree and Hampton Inn in Charlottesville did. Unless you are 100% sure you are going to stay here, never book a room here and risk losing hundreds of dollars.

  • Stayed: October 2013, traveled as a couple
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Thank Brian W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCIS47130, General Manager at Best Western Plus Crossroads Inn & Suites, responded to this reviewResponded October 31, 2013

I understand your frustration but without a cancellation number or at least the name of the person you spoke with when you called to cancel the reservation in February we are unable to adjust this no-show fee. If there's a possibility that you can show phone records from that day of calling in, I''ll be happy to speak with my CEO and see if there's a way we can at least work with you. For future reference I advise you ask for the information requested (cancellation number and the name of the person you spoke with as well as an e-mail to confirm) so that if another similar issue arises you have the information needed to back it up.

Thank you
Casey McNutt
General Manager

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Reviewed October 17, 2013

Exceptionally clean in all areas, room, bathroom, pool area, halls, lobby American Indian decor outstanding, kitchen/breakfast area extra special and clean. We build houses and clean them for move in ready ourselves, so we have a critical eye....this was a very wonderfully kept facility and would visit again and again.

Room Tip: The 4th floor is quiet and cozy.
  • Stayed: October 2013, traveled as a couple
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Thank Raymalee D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCIS47130, General Manager at Best Western Plus Crossroads Inn & Suites, responded to this reviewResponded October 31, 2013

Thank you for your feedback, I'm happy to hear that everything was exceptional during your stay. Please come back when you're in the area, we'd love to have you again!

Casey McNutt
General Manager

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Reviewed October 16, 2013

This is the only hotel in the area. It's an older facility but we enjoyed a clean room, great service at the front desk, free wifi, free breakfast. My husband didn't care for the breakfast, but I enjoyed the fruit cocktail and applesauce cups. There's an IHOP next door and several fast food places nearby. There is a Walmart as well as a gas station across the road. The hotel has a nice pool and a small fitness room.

  • Stayed: October 2013, traveled with family
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Thank Oklahoman57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCIS47130, General Manager at Best Western Plus Crossroads Inn & Suites, responded to this reviewResponded October 31, 2013

Thank you for staying with us while you were in the area. We are glad that you could enjoy mostly everything at the hotel. Please let us know if there are any suggestions that your husband may be able to offer to improve our breakfast? We're constantly looking for ways to increase guest satisfaction. We hope to see you again in the future.

Casey McNutt
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 10, 2013

Stayed at this hotel as part of a group of 31 people - college soccer team. Hotel was clean and comfortable. Staff was awesome, led by their General Manager Casey, who did not hesitate to go above and beyond by directly taking charge of some extra curricular aspects during our stay. Very friendly and accommodating to our needs. No hesitation recommending this hotel and staff to anyone on the road!

  • Stayed: September 2013, traveled on business
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Thank Kevin L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCIS47130, General Manager at Best Western Plus Crossroads Inn & Suites, responded to this reviewResponded October 16, 2013

Kevin,
It was such a pleasure to meet you and your team. We hope that if you're in the area for another tournament in the future that you'd stay with us again, we'd love to have you and the ladies back. We appreciate your feedback! Our vision is to lead the industry in superior customer care and to hear that we're doing so well is enough to keep us moving in that direction!

Casey McNutt
General Manager

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Reviewed October 8, 2013

Perfectly good, clean no-frills hotel. The indoor pool was large and clean, and the hot tub was good for muscles made sore after a morning of horseback riding. We had low expectations, but the hotel exceeded them.

The breakfast left a lot to be desired. The eggs were powdered eggs, and the coffee machine -- from the looks of the machine's insides as a staffer refilled it -- seemed to add hot water to a box of coffee concentrate, much as a juice dispenser adds cold water to concentrated juice. But hey, the breakfast was free, so we didn't expect much. IHOP is next door, so that's an option too.

  • Stayed: October 2013, traveled with family
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Thank hanauerl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCIS47130, General Manager at Best Western Plus Crossroads Inn & Suites, responded to this reviewResponded October 16, 2013

Thank you for giving us your feedback, we're happy that we were able to meet your needs during your stay here at our facility. Because we are not full service we don't have a way to make eggs the way we all know and love, we do the best that we can and are glad that you understand that. The coffee has to be available 24 hours a day so the liquid machine has always worked out best for us as well.

We hope that if you're in the area again you'll be back.

Casey McNutt
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 6, 2013

I have not stayed in a Best Western for many years mainly because I am a Marriott member but also because I envisioned BW as a mediocre group of assorted properties. This time I had no choice because the location was so convenient, and the stay was a very pleasant surprise. There were 4 of us in two king suites which were large, well-arranged, tastefully decorated, and obviously updated by the décor and the large flat screen tv. The bathroom was spacious, well-lighted, and was spotlessly clean as well. There were many towels of excellent quality and an excellent shower head. The suites contained a refrigerator, microwave, coffee service, and a safe. Breakfast was as expected, but there were numerous choices and everything was nicely displayed and labeled.
We checked in about 9 p.m. and were surprised to find two desk clerks on duty who were not only efficient but very pleasant and welcoming. The location is immediately off I-64 on Route 15 north and there is an IHOP in the same parking lot. Across Route 15 is another shopping area.
Since we have to be in the same area on other occasions this fall, I have already made reservations for additional nights. We are looking forward to being there once again.

  • Stayed: October 2013, traveled with family
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Thank Smith58z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCIS47130, General Manager at Best Western Plus Crossroads Inn & Suites, responded to this reviewResponded October 8, 2013

Wow! So happy to hear that your experience was so good at our hotel that it has turned the wheels of what you'd think a "typical" Best Western may be. We're thankful for the opportunity to help change that mentality. Thank you for giving us a chance! Hearing compliments such as the one received from you makes everything that my team works so hard for totally worth it! We're here to provide superior customer care for our guests. If we can make each individual feel they're in a clean, comfortable, and happy environment we feel we're doing our job! As upper management, it's comments as your own that make each day worth waking up to enjoy! Please come stay with us again in the future - we'd love to have you back.

Casey McNutt
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Crossroads Inn & Suites

Address: 135 Wood Ridge Terrace, Zion Crossroads, VA 22942-6966
Phone Number:
Location: United States > Virginia > Zion Crossroads
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Zion Crossroads
Price Range: $117 - $193 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Crossroads Inn & Suites 2.5*
Number of rooms: 84
Official Description (provided by the hotel):
Discover this award winning pet-friendly Zion Crossroads, Virginia hotel situated near the University of Virginia, Ashlawn/Highland and Monticello, home of Thomas Jefferson.Located just off Interstate 64 in North Central Virginia, the BEST WESTERN PLUS Crossroads Inn & Suites is committed to providing the highest standard of quality in customer care and accommodations. This area hotel boasts 84 well-appointed guest rooms and suites, each equipped with cable satellite television and free wireless high-speed Internet access. Guests will wake each morning to a complimentary continental breakfast before relaxing in the indoor heated swimming pool and hot tub or working out in the fitness center. This 100 percent non-smoking hotel also features 24 hour coffee service, business center, ballroom and meeting/conference facilities. Pets are welcome.The BEST WESTERN PLUS Crossroads Inn & Suites is close to a variety of historic attractions including Ashlawn/Highland, home of James Monroe, Monticello, home of Thomas Jefferson and Montpelier home of James Madison. Hotel guests can relax with a game of golf at the Spring Creek Golf Course located less than one mile away or enjoy a concert at the John Paul Jones Arena, only a 20 minute drive from the hotel. This Virginia hotel is also close to the University of Virginia and the Fork Union Military Academy. Hotel guests might also find a fun-filled afternoon in historic Charlottesville, only 18 miles from the hotel.The BEST WESTERN PLUS Crossroads Inn & Suites is proud to offer superior customer service and a convenient location in Zion Crossroads. Make a reservation today and save! ... more   less 
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Also Known As:
Best Western Plus Crossroads Inn And Suites
Best Western Plus Crossroads Hotel Zion Crossroads
Best Western Gordonsville
Gordonsville Best Western

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