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Best Western Plus Crossroads Inn & Suites
Ranked #1 of 1 Hotels in Zion Crossroads
Certificate of Excellence
Portsmouth, Virginia
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Nice”
Reviewed July 30, 2013

This hotel is in a nice location and everything about the hotel is nice. It has a single bad point - only 1 elevator. The desk personnel are nice, friendly and knowledgeable, rooms are a nice size and have 2 chairs (my pet peeve is 2 people and 1 chair). Indoor pool and an entire area visitors center are included with a nice breakfast all morning.

Room Tip: Ask for a room near the elevator. You'll be glad you did.
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  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stormy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCIS47130, General Manager at Best Western Plus Crossroads Inn & Suites, responded to this review, August 14, 2013
Thank you for your feedback, I'm glad you found everything nice at our property! We do realize that at full occupancy the elevator is a hot item. The owner has thought about putting in a second elevator, though right now the layout doesn't exactly have a great place for a second one. We will keep this in mind and appreciate your patience in the meantime. Keep us in mind for your future trips to the area!

Casey McNutt
General Manager
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350 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Any
English first
USA
1 review
Reviewed July 27, 2013

The overall room was good, but the shower was not cleaned very well-there was hair in it. The breakfast had a variety of items (sausage, scrambled eggs, french toast, raspberry yogurt, cereals, juices, tea, coffee, hot chocolate, bagels, English muffins, danishes, oatmeal, mixed fruit cups, and some fresh fruit). The only bad thing about the breakfast was the french toast was hard and they don't have waffles.

  • Stayed July 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
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    • Service
Review collected in partnership with Best Western

Helpful?
Thank Elisna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCIS47130, General Manager at Best Western Plus Crossroads Inn & Suites, responded to this review, August 14, 2013
Thank you for your feedback. I do apologize for the dissatisfaction that you did experience. I have spoken to the staff to make sure we are paying extra attention to detail so that another guest, or yourself, won't experience likewise situations in the future. We are constantly working on improving and are open to suggestions. Please, stay with us again the next time you are in the area.


Casey McNutt
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chesapeake, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 25, 2013

Great staff, very clean, nice rooms with a fridge and microwave. Also the bathroom was huge~ very clean. Plenty of storage and an armoire to hang dresses or suits in~ also came with an iron. Really nice breakfast set-up and a breakfast host that made sure we had everything we needed.

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Melissa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCIS47130, General Manager at Best Western Plus Crossroads Inn & Suites, responded to this review, August 14, 2013
Thank you for your feedback! We're happy to hear everything was to your satisfaction during your most recent stay. We hope that you stay with us again the next time you are in the area!


Casey McNutt
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed July 24, 2013

enjoy our stay, the pool and spa were great, breakfast had a great selection of food, had a good nights sleep very satisfied with our stay located near other areas to eat and shop, would recommend this hotel to anyone

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCIS47130, General Manager at Best Western Plus Crossroads Inn & Suites, responded to this review, August 14, 2013
We're happy to hear that you enjoyed your stay with us! We value our guest feedback and take pride in providing our guests with superior customer service. Please, come stay with us again when you're in the area!

Casey McNutt
General Manager
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springwater, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 17, 2013

stayed here for an out of state family reunion....called for reservation 10 min before arrival....great place....restaurant for dinner was a convenient and much needed walk across parking lot.....pool was nice...beds were great...breakfast was a nice variety and hot or cold available....would definitely stay here again...

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Julie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCIS47130, General Manager at Best Western Plus Crossroads Inn & Suites, responded to this review, July 18, 2013
I'm glad that you were able to get rooms last minute considering our high occupancy the past few months! I'm also happy to hear that everything went so well. We pride ourselves in leading the industry in superior customer care. Please come stay with us again when you're in the area!

Casey McNutt
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clifton, United States
1 review
Reviewed July 16, 2013

We had a great experience at the hotel. The entire staff, from the front desk staff to the cleaning staff were very accommodating and professional. The room was very clean and everything was in working order.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Melanie I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCIS47130, General Manager at Best Western Plus Crossroads Inn & Suites, responded to this review, July 18, 2013
So pleased to hear that all went well with you stay - we look forward to having you as our guest again in the future!

Casey McNutt
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rockville, Maryland, USA
Level Contributor
96 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed July 10, 2013

We have stayed at this hotel several times when visiting grandchildren. Always clean and shiney. Smiley front desk and breakfast staff. We feel very comfortable here. Convenient to Rt. 64 and State 15. 10 minutes to Charlottesville. 15 minutes to Richmond's famous Short Pump shopping district. Great Asian restaurant across the highway.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank MICHAEL K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCIS47130, General Manager at Best Western Plus Crossroads Inn & Suites, responded to this review, July 18, 2013
Thank you so much, we're so happy to hear that not only are you able to enjoy our facility and staff while staying here but you feel comfortable as well which to me is the most important. Our hotel is very convenient and we're glad that you were able to recognize a lot of the perks! We look forward to having you stay with us again in the future.

Casey McNutt
General Manager

Small Correction: We're about 45 minutes from the greater Richmond, Short Pump area :)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Crossroads Inn & Suites

Property: Best Western Plus Crossroads Inn & Suites
Address: 135 Wood Ridge Terrace, Zion Crossroads, VA 22942-6966
Phone Number:
Location: United States > Virginia > Zion Crossroads
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Zion Crossroads
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western Plus Crossroads Inn & Suites 2.5*
Number of rooms: 84
Official Description (provided by the hotel):
Discover this award winning pet-friendly Zion Crossroads, Virginia hotel situated near the University of Virginia, Ashlawn/Highland and Monticello, home of Thomas Jefferson.Located just off Interstate 64 in North Central Virginia, the BEST WESTERN PLUS Crossroads Inn & Suites is committed to providing the highest standard of quality in customer care and accommodations. This area hotel boasts 84 well-appointed guest rooms and suites, each equipped with cable satellite television and free wireless high-speed Internet access. Guests will wake each morning to a complimentary continental breakfast before relaxing in the indoor heated swimming pool and hot tub or working out in the fitness center. This 100 percent non-smoking hotel also features 24 hour coffee service, business center, ballroom and meeting/conference facilities. Pets are welcome.The BEST WESTERN PLUS Crossroads Inn & Suites is close to a variety of historic attractions including Ashlawn/Highland, home of James Monroe, Monticello, home of Thomas Jefferson and Montpelier home of James Madison. Hotel guests can relax with a game of golf at the Spring Creek Golf Course located less than one mile away or enjoy a concert at the John Paul Jones Arena, only a 20 minute drive from the hotel. This Virginia hotel is also close to the University of Virginia and the Fork Union Military Academy. Hotel guests might also find a fun-filled afternoon in historic Charlottesville, only 18 miles from the hotel.The BEST WESTERN PLUS Crossroads Inn & Suites is proud to offer superior customer service and a convenient location in Zion Crossroads. Make a reservation today and save! ... more   less 
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Also Known As:
Best Western Plus Crossroads Inn And Suites
Best Western Plus Crossroads Hotel Zion Crossroads
Best Western Gordonsville
Gordonsville Best Western

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