We booked in a long time in advance for an early spring visit (March/April). When we arrived the owner was surprised, like she had not expected us. She spoke no English (and our Bulgarian is rubbish) so she could not communicate at all. They did not have the rooms we had booked so instead of two double rooms we had to accept two twin bedded rooms :-(
Anyway, we chose to eat in the restaurant the first night (error) - the menu is in English but the owner didn't know what it was and 90% of the menu items were not available (maybe an out of season thing) - we ordered some things by pictures and got something else. We ordered a Bulgarian traditional salad (Shopska Salata) and ours contained frozen veg! Awful. We had breakfast the first two mornings - very minimal. We met the one English speaking young waitress but feel guilty cos we were so chatty we think she got fired after that - anyway, we never ate their again during our visit.
The rooms were nicely decorated (really nicely) but no attention to detail; the sink tap broke on day one, the smell from the drains was overpowering unless the shower extractor fan had been on for 15 minutes, and on day two we had to ask for the beds to be made, towels changed and rubbish to be emptied. Really not good at all.
HOWEVER THE BEDS WERE FANTASTIC!! Slept like a log every night. Also the surroundings were fantastic, silence, birds, trees - gorgeous. Svishtov is a nice little town. And the night porter Mr Plumaar was a hero for finding us hot (boiled) water so we could make a cup of tea at 6.30am!!
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