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“The Old Deanery Ripoff” 3 of 5 bubbles
Review of The Old Deanery

The Old Deanery
Ranked #34 of 83 Restaurants in Ripon
Certificate of Excellence
Price range: $6 - $31
Cuisines: British
More restaurant details
Restaurant details
Good for: Romantic, Scenic view, Special occasions, Local cuisine, Business meetings, Families with children
Dining options: Lunch, Dinner, Breakfast, Accepts American Express, Accepts Mastercard, Accepts Visa, Buffet, Free Off-Street Parking, Free Wifi, Full Bar, Highchairs Available, Outdoor Seating, Parking Available, Private Dining, Reservations, Seating, Serves Alcohol, Waitstaff, Wheelchair Accessible, Wine and Beer
Description: The Old Deanery restaurant consists of 3 dining rooms, overlooking the magnificent Ripon Cathedral or our stunning gardens. Open for lunch, dinner & available to book for private dining/celebrations.
Stoke-on-Trent, United Kingdom
Level Contributor
3 reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
“The Old Deanery Ripoff”
3 of 5 bubbles Reviewed February 28, 2014

Anticipated since September this Christmas gift of 1 night stay with dinner was merged with a birthday; a break with thought; a special time. I was impressed by our welcome especially in such a setting by the maitre de. She seemed keen we attended Evensong but we were tired and keeness felt like single minded insistence. Our room was only geared to one which didn`t feel attentive. There were unmentionnables in the toilet and hairs in the bath. We tried to laugh this off as we drank the shared tea bag and biscuit. The big blow came when we were offerred a Sunday eve menu; Mum had been anticipating fillet steak for 8 weeks; myself I was relishing a change from salmon. We got neither but a brouhaha ensued over gift card terms and I didn`t get a sniff of Pinot until I`d fetched it from the room and proved our worth. The cathedral and room were beautiful. Next morning the `cleaner` put down her mop and buckets to serve us tea and toast. When the pleasant waiter took over she resumed cleaning windows. Breakfast was good with special bread, nicely turned eggs and choice. No word of goodbye forthcame when Mum waited at reception to return the key.....so much so she advised me not to go back indoors to say goodbye once I`d loaded the car. It`s left a bad feeling. Mum`s perception is that the maitre de (in fact the owner) is struggling in the economic climate. We certainly weren`t her most important guests. Didn`t leave much of a review on the card left in the room.....there was no ink in the pen provided. We shall laugh again but sadly this might be our last trip. At 85 Mum is struggling a little. Thank goodness for previous fantastic memories elsewhere when we were treated with respect and not as if the hotel owners problems were our problems.

  • Visited February 2014
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Atmosphere
    • 3 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Food
Helpful?
1 Thank wendy h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LindaRipon, Owner at The Old Deanery, responded to this review, March 6, 2014
I utterly refute the heading of your review and many of your remarks when you spent the night in a lovely room overlooking the Cathedral having enjoyed a good breakfast and a supper with a glass of pinot grigio and a cognac each for £50 per person including VAT. No, this was a complete misunderstanding from start to finish, I think, and I apologised wholeheartedly at the time for any error we may have made and I still do regret that you did not enjoy what you expected. My young assistant manager carried your bags to the car, wished you goodbye and a safe journey.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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153 reviews from our community

Visitor rating
    83
    27
    30
    9
    4
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Redhill, United Kingdom
Level Contributor
4 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“A fantastic New Years Eve”
5 of 5 bubbles Reviewed January 3, 2014

From the warm welcome to our eventual departure in the early hours of the morning, the staff were both friendly and attentive.
The chef created a most imaginative and mouthwatering menu. The food was exquisite and we enjoyed every mouthful.
The warm ambiance of the Old Deanery is unique and welcoming- a rare treat in a hotel.
This is not our first visit and we will be back.

  • Visited December 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Atmosphere
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
Thank SueMallett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LindaRipon, Owner at The Old Deanery, responded to this review, March 6, 2014
It was a lovely night. If I enjoy it in spite of the fact that I am working at the same time then its usually tip top! All the guests were good value!! Thank you very much for your good wishes
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
“Fantastic Festive Fayre!”
5 of 5 bubbles Reviewed December 5, 2013

We've just had our company Christmas bash at the Old Deanery. Food, service and ambiance were all fantastic. We had the garden room to ourselves, which made it intimate; but had reception and nightcap drinks in front of the roaring fire in the bar. Perfect. Value for money was outstanding. Will definitely be booking again for next year...

  • Visited December 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Atmosphere
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
Thank Lillyholt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LindaRipon, Owner at The Old Deanery, responded to this review, March 6, 2014
We are so glad you enjoyed the Christmas cheer! We are open for Christmas itself this year for the first time. Lets hope we can accommodate you in December for another good company do. Obviously we wish you success in your business too! Thanks again
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
York, United Kingdom
Level Contributor
6 reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
“The Old Deanery Ripon”
1 of 5 bubbles Reviewed September 23, 2013

We had planned to celebrate our 32nd wedding anniversary with lunch at The Old Deanery. However, we were not anticipating the welcome(lack of!) we received. The chef had decided not to appear that day. I notice from other reviews that this is not the first time this has happened. It certainly is the last time we will visit this hotel,with such an attitude to its customers-despite their website,in its reference to lunch, not bothering to mention that its very much hit and miss! We will miss! Go to Chimes instead on Kirkgate instead. They will give you a lovely welcome

    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Jenny T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surrey
Level Contributor
34 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
“Visited on an off day!”
3 of 5 bubbles Reviewed September 4, 2013

We went for an afternoon tea, due to the reputation of the Old Deanery. The tea was very nice, but apart from the cakes, was nothing to write home about. The service was slow, and even though we booked a Prosecco offer (which was confirmed the day before) they didn't seem to know anything about it.

You can see what a lovely building it must have been as a deanery, very modern furniture though, which jars a bit. It was difficult to explain, but I didn't feel that we wanted to stay and it wasn't relaxing as the radio was on full blast. It is difficult to appreciate the atmosphere of a place when you have the traffic news in your ear.

I would give it another chance though, obviously they had an off day!

  • Visited August 2013
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Atmosphere
    • 2 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Food
Helpful?
Thank Odette2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LindaRipon, Owner at The Old Deanery, responded to this review, September 17, 2013
Please come again. There are all kinds of reasons why your experience was not as you should have expected and the whole team on the day is very sorry. Please contact me on linda@theolddeanery.co.uk and we can discuss it. Thanks, Linda
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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