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“Avoid this cafe!”
1 of 5 bubbles Review of Pancake Cafe - CLOSED

Pancake Cafe
Cuisines: Cafe, British
Dining options: Breakfast, Highchairs Available, Seating
Restaurant details
Dining options: Breakfast, Highchairs Available, Seating
Taddington
Level Contributor
4 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“Avoid this cafe!”
Reviewed November 21, 2012

We decided to have pudding here after having a lovely sunday lunch at a restaurant near Belper called the angelers rest. The cafe was full when we first walked in so i went to the counter to be immediately told before i even opened my mouth there's a 25 min wait. Because it was full and there was no where to sit, i asked do you do takeaways to which i got an abrupt response by the lady behind the counter there's still a 25 minute wait. I said thanks we'll come back later. However just as i was walking out a table became available so we sat down. Our table needed clearing we sat and waited as tables without people at them were being cleared but she left ours. We noticed that people were walking out who hadn't been served. After about 20 mins she eventually came to our table to ask if we had ordered. She cleared our table and took our order. We noticed that as people were getting served cuttlery was being taken from other tables to be given to these people, this happened with every order being brought out. As people left other people were coming in. We have now been waiting an hour in total and we noticed that other people who had ordered after us were getting thier meals. After the 3rd person who ordered after us got thier meal, i politely made enquirerys at the counter, "have you forgotton us because people who ordered after us have been served" she asked me what i ordered and shouted accross to the kitchen and they said it was on its way. As i walked back to my table she shouted at the top of her voice so the whole restaurant could hear " i'm getting it in the neck from people when i've already told them there's a long wait". When we finally got our meals they each came out about 5 mins between each other and my son had finished his before my father had even got his. The lady behind the counter was rude and unprofessional she wiped the tables and put the food off the tables into her hand and chucked it on the floor. She never washed her hands after doing this and she was serving food. we had no clean cuttlery and we had to ask for some which was then taken from another table. After all this the pancakes were cold, bland and nothing special. Also the gents toilets were still out of order they must have been broken for quite a while as other people have put this about the toilets in their comments. All in all, this is the worst place we have ever been to. Avoid this dive! These people don't deserve custom.

  • Visited October 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank pb13579
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

28 reviews from our community

Visitor rating
    8
    3
    1
    6
    10
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Level Contributor
13 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
“dated”
Reviewed September 30, 2012 via mobile

not a bad little cafe very dated inside but that might be how things are in Matlock we only had drinks so can't comment on food . reasonable prices gents toilet out of order

    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank gavmum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
“Nice food bad service!”
Reviewed September 25, 2012

The food was absolutely amazing, but the tables and floors where dirty. We paid over £20 for two pancakes and drink and we was given our drink in a can, no glass. The staff sat playing on phones, the general fixtures and fittings where shabby, and the male toilet was broken and have to use female toilets.

    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Emmahayes1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swindon, United Kingdom
1 review
“Slow and uncooked”
Reviewed September 21, 2012

This place is horrendous. Unprofessional and unfriendly staff. Menu looked good on the board outside and the place looked fairly smart and quirky so we gave it a go. We ordered a couple of ham and cheese crepes and after waiting for 30 mins for something that should take less than 5 mins to cook we got up to leave when they finally arrived. After cutting into the crepes we got up and left. Cheese was not melted in any way and the ham was like something you might give to a dog to eat. The girl working there couldnt even muster up an apology. Thankfully the older couple sitting next to us also got up and left before they ordered.

  • Visited September 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Tony K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wakefield, United Kingdom
Level Contributor
12 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
“Gluten free, child friendly? Not any more.”
Reviewed August 27, 2012

Went especially as we had read online that they did gluten free and had a children's menu. Asked for the children's menu and was abruptly told "don't do children's food", asked about GF, "don't do that anymore, something to do with the flour, I'm not sure". Apparently it now says this on their website? Not when I checked. Anyway, I can't comment on the food (hence the 3's) as we left, the brief service we had put us off anyway.

    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank djchurch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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