Stayed here with my partner and were overwhelmed with the beautiful setting, building and above all most of the staff. I say most, but more of that later!
We were comin to Wiltshire for a friends anniversary celebration in the local area, and having lived in the area a few years ago we decided to stay in Corsham. Our friends recommended the hotel and having looked at their website we decided to book. Then we made our first mistake- DON'T FOLLOW YOUR SAT-NAV!!!! This will take you down a road behind the hotel from which you cannot get to the hotel. Stay on the A4 and wait for the brown sign.
Upon arrival we had a warm and friendly greeting and just felt relaxed and at ease from the start. The rooms were stylishly decorated, albeit a little cold upon arrival, however after asking reception we were assured they would warn up. They did so it was not a big deal. I figure in the cold weather this week it would happen at the best of places.
The week we stayed appeared quiet, however the waitresses in the evenin assured us they had quite a few conferences that week, and also enlightened us to just how deceptively big the place is. And this brings me on to the meal...
We ordered off the fine dining menu as we decided that as we were stayin two nights it would be a very expensive stay, and we had the anniversary meal to attend the next day. The food was excellent to say the least. I could go on about the dishes we had, however everybody has different tastes so please do try everything you can. Obviously not all at once, but do push the boundaries and try items that usually you wouldn't. The portion sizes were perfectly proportioned, and the dessert is well worth opting for. The chef deserves a Michelin star because all the dishes complimented each other. After we had finished there was no offer of coffee, and tbh this put a slight dampner on the evening, but we went back to our room and used the facilities there. Maybe the waitresses need training in upselling, instead of talking quite loudly about getting home early and how to set up for breakfast quickly. This made us, and another table we were talking to feel awkward. The manager Gary told us when we asked we could have had courses off of either menu- but this was after we'd eaten!
Next morning we came down relatively early for breakfast and saw what we assume were regular businessmen eating already. The waitress quickly greeted us, took coffee orders and showed us to our table. The buffet on offer was adequate, however I felt from my personal choice it would gave paid to have had individual potion packs of the cereal as I had no idea how long it had been in the bowls. The home made yogurt was smooth and creamy without being too heavy. Strangely the orange juice had seemed to separate in the jug, but still tasted ok. I figure it was the heat in the room causing the bits to settle?! Once our coffee was out with ample amounts of toast we ordered hot food. I had the eggs Benedict on the recommendation of the waitress and it was exceptional! As too was the salmon my husband had. It was refreshing to hear the waitress having conversations with guests, obviously regulars, whilst still being aware of the needs of us and others. She even had a laugh and a joke with us too. No snobbery from such an upmarket hotel, totally opposite from the serving staff the night before. I was concerned however to hear she'd recently had a back operation, and this showed through considerable pain on her face when bending, walking or cleaning tables. She assured us and the gentleman who appeared to be a regular that she was ok, and never stopped smiling. She was constantly attending our needs, as too was the older waitress with her hair on top of her head. She stopped to give us advice on parking for later, and although appearing grumpy really wasn't, and it was nice to be treated like a person rather than a customer, if that means anything nowadays. Our pkates were cleared quickly without us feeling rushed, as too were our cereal bowls when our hot food arrived. I then heard a conversation I felt utterly dismayed and upset by, and not on my behalf. The waitress and another young gentleman had a discreet 'chat' about lunch service and it was mentioned that another member of staff staying on might be beneficial, admittedly I was eavesdropping, but I am fascinated by the workings of hotels. I was impressed that young staff could be thinking ahead regarding the business not going home! Then another member of staff started saying loudly how the breakfast waitress shouldn't be here if not fit to work, shouldn't be using her back as an excuse and even said she shouldn't be here at all! Despite hearing this and being visibly upset to which we even asked if she was ok, our waitress kept smiling and acted with utmost professionalism. This ruined our last morning, after an otherwise almost perfect stay. If the manager reads this, which I doubt they will, perhaps you should train the staff in discretion and also commend the breakfast waitress!
The best points were: the eggs Benedict, the fabulous evening food, the Marlborough Sauvignon blanc is exceptionally beautiful and well worth the price tag. The friendliness of all staff to guests, beautiful ground and even the ducks that chased us to our car!
Downsides: staff discretion, information to diners, toilets for dining room being a long walk away, salt and pepper mills being hit and miss on working, rooms a little tired around the edges.
- Official Description (provided by the hotel):
- Guyers House Hotel & Restaurant is a charming, privately owned Four Star country house hotel surrounded by its own outstanding gardens. It is located a mile from the pretty town of Corsham and 8 miles from Bath. The aim of the hotel is to provide friendly service, comfort and wonderful cooking. We are proud that the restaurant has been awarded 2 Rosettes by the AA and a special Breakfast Award by Visit England. The hotel has 37 en suite bedrooms, elegant dining and sitting rooms, a panelled Bar and all that you would expect of an English country house The gardens extend to over 6 acres and include a croquet lawn a hard tennis court and a small fitness pavilion. There is ample free parking. The hotel has its own dedicated conference and seminar building and its memorable architecture and lovely garden has made it a famous wedding venue. We do our very best to make your stay a happy one. Via enews ... more less
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- Also Known As:
- Guyers House Hotel Corsham, Wiltshire