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“Amazing all round”
Review of Guyers House Hotel

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Guyers House Hotel
Ranked #1 of 4 Hotels in Corsham
Certificate of Excellence
Llandudno, United Kingdom
1 review
“Amazing all round”
Reviewed March 16, 2013 via mobile

Stayed here with my partner and were overwhelmed with the beautiful setting, building and above all most of the staff. I say most, but more of that later!
We were comin to Wiltshire for a friends anniversary celebration in the local area, and having lived in the area a few years ago we decided to stay in Corsham. Our friends recommended the hotel and having looked at their website we decided to book. Then we made our first mistake- DON'T FOLLOW YOUR SAT-NAV!!!! This will take you down a road behind the hotel from which you cannot get to the hotel. Stay on the A4 and wait for the brown sign.
Upon arrival we had a warm and friendly greeting and just felt relaxed and at ease from the start. The rooms were stylishly decorated, albeit a little cold upon arrival, however after asking reception we were assured they would warn up. They did so it was not a big deal. I figure in the cold weather this week it would happen at the best of places.
The week we stayed appeared quiet, however the waitresses in the evenin assured us they had quite a few conferences that week, and also enlightened us to just how deceptively big the place is. And this brings me on to the meal...
We ordered off the fine dining menu as we decided that as we were stayin two nights it would be a very expensive stay, and we had the anniversary meal to attend the next day. The food was excellent to say the least. I could go on about the dishes we had, however everybody has different tastes so please do try everything you can. Obviously not all at once, but do push the boundaries and try items that usually you wouldn't. The portion sizes were perfectly proportioned, and the dessert is well worth opting for. The chef deserves a Michelin star because all the dishes complimented each other. After we had finished there was no offer of coffee, and tbh this put a slight dampner on the evening, but we went back to our room and used the facilities there. Maybe the waitresses need training in upselling, instead of talking quite loudly about getting home early and how to set up for breakfast quickly. This made us, and another table we were talking to feel awkward. The manager Gary told us when we asked we could have had courses off of either menu- but this was after we'd eaten!
Next morning we came down relatively early for breakfast and saw what we assume were regular businessmen eating already. The waitress quickly greeted us, took coffee orders and showed us to our table. The buffet on offer was adequate, however I felt from my personal choice it would gave paid to have had individual potion packs of the cereal as I had no idea how long it had been in the bowls. The home made yogurt was smooth and creamy without being too heavy. Strangely the orange juice had seemed to separate in the jug, but still tasted ok. I figure it was the heat in the room causing the bits to settle?! Once our coffee was out with ample amounts of toast we ordered hot food. I had the eggs Benedict on the recommendation of the waitress and it was exceptional! As too was the salmon my husband had. It was refreshing to hear the waitress having conversations with guests, obviously regulars, whilst still being aware of the needs of us and others. She even had a laugh and a joke with us too. No snobbery from such an upmarket hotel, totally opposite from the serving staff the night before. I was concerned however to hear she'd recently had a back operation, and this showed through considerable pain on her face when bending, walking or cleaning tables. She assured us and the gentleman who appeared to be a regular that she was ok, and never stopped smiling. She was constantly attending our needs, as too was the older waitress with her hair on top of her head. She stopped to give us advice on parking for later, and although appearing grumpy really wasn't, and it was nice to be treated like a person rather than a customer, if that means anything nowadays. Our pkates were cleared quickly without us feeling rushed, as too were our cereal bowls when our hot food arrived. I then heard a conversation I felt utterly dismayed and upset by, and not on my behalf. The waitress and another young gentleman had a discreet 'chat' about lunch service and it was mentioned that another member of staff staying on might be beneficial, admittedly I was eavesdropping, but I am fascinated by the workings of hotels. I was impressed that young staff could be thinking ahead regarding the business not going home! Then another member of staff started saying loudly how the breakfast waitress shouldn't be here if not fit to work, shouldn't be using her back as an excuse and even said she shouldn't be here at all! Despite hearing this and being visibly upset to which we even asked if she was ok, our waitress kept smiling and acted with utmost professionalism. This ruined our last morning, after an otherwise almost perfect stay. If the manager reads this, which I doubt they will, perhaps you should train the staff in discretion and also commend the breakfast waitress!
The best points were: the eggs Benedict, the fabulous evening food, the Marlborough Sauvignon blanc is exceptionally beautiful and well worth the price tag. The friendliness of all staff to guests, beautiful ground and even the ducks that chased us to our car!
Downsides: staff discretion, information to diners, toilets for dining room being a long walk away, salt and pepper mills being hit and miss on working, rooms a little tired around the edges.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JemJem1964
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
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Traveler tips help you choose the right room.   Room tips (182)
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English first
London, United Kingdom
Level 5 Contributor
50 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed March 13, 2013

Partner and I stayed for a night here recently to attend a nearby family celebration

we arrived too early to check in but we could leave our luggage behind reception which was a big help - went to the bar and had a nice draught lager which made a change from the usual small bottles you are served

we'd arranged for the family to meet up here - had a great meal in the restaurant even though we were eating off the bar menu :-) i wish i had paid more attention to the head waiters name as he was superb (he said he came from lllandudno but he could have been joking lol

we stayed in room 30 - it was a nice size and you had room to walk round - wardrobe was more than big enough for both of us

nice views from the window - assume no one can get round the back of the building as there are no net curtains so it is easy enough to see into the room from the outside - this is also true of the bathroom but at least there is a blind to prevent your modesty being shown !

big writing desk and chair on the right hand side of the room - bed is between two night stands - nice touch of a clock radio so you could see what time it was

flat screen on the wall facing the bed was a nice size - heard some noise from upstairs walking around but other than that was nice and quiet

bathroom lovely and big - nice to see a bath in the room along with a shower - the bath was long but a bit narrow but 2 people can squeeze into it :-)

had trouble connecting to the wifi - password accepted but couldnt seem to get any data down - was only there one night so wasnt too bothered as was hardly in the room

the power for the towel rails and hairdryer were hidden behind a chair and the bathroom door - dont think either were marked up - not immediately obvious what they were for

perhaps only disappointing thing was the breakfast - juice and toast were plentiful - i ordered cooked full english - was rather disappointed with only 1 sausage - seemed a bit mean :-(

would stay here again if we had to though - staff were very helpful and friendly :-)

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Geoffers_UK_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NGlasspool, General Manager at Guyers House Hotel, responded to this review, April 2, 2013
Dear Mr Geoffers,

Thank you for writing such a detailed and positive review. In regards to your only negative comment about only receiving 1 sausage with your full English breakfast, we would have been more than happy to have given you another sausage if you had of asked for one. There is 10 items on our full cooked breakfast which we find to be more than sufficient for guests. We will ensure you receive extra sausages on your return visit.

Neil Glasspool
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
weston super mare
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 8, 2013

We have just returned from our second break at Guyers House Hotel (the first was at Christmas 2012). Both visits were brilliant – the hotel General Manager, Neil Glasspool and all his team, go out of their way to make your stay memorable. The 17th century building and gardens are exquisitely kept - the log fires and sumptuous sofas add to the warm ambiance of the place. The Chef is to be commended for his delicious food and lovely menus. A big thankyou to all, for making us feel so welcome. We will definitely be back!!

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank lovethisplace10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Borough London
Level 6 Contributor
209 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed February 27, 2013 via mobile

I stayed at Guyers House with my wife on a Saturday night and found a very warm welcome by very courteous and professional staff. The restaurant was very good and enjoyed very well cooked pigeon breast followed by a beautifully rare sirloin steak. The winelist was comprehensive and had a great bottle of Cote du Rhone.
I stayed in room number 40 and was slightly disappointed because the room had a condensation problem and the shower in the bathroom had very poor water pressure.
Given dinner the previous night was very good, I was a little underwhelmed with breakfast. The ingredients were of high quality but, the full English was served lukewarm and my poached egg was overcooked.
In summary the staff were courteous and professional, dinner at the restaurant was delicious and the architecture of the hotel was very appealing. However, the bedroom was disappointing and the shower in the bathroom needed to be upgraded.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bill R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fleet, United Kingdom
Level 3 Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed February 26, 2013

Having read several reviews both good and not so good we went for a 2 night break with an open mind. Gardens and surrounds are lovely and the hotel is picturesque. The room was a good size but the radiator was red hot and the heatng controls did not respond so spent any time in the room and the two nights with the windows fully open. Unable even to touch the radiator. While the taps in the bathroom are so in need of new washers it was a real juggling act to try and keep any sort of consistent water temperature for a shower.
Afternoon tea was a very expensive joke- 6 thick dry finger sandwiches of ham and some kind of fish paste, an unfathonable cake with just rolled icing and 2 scones for which we were charged the dubious pleasure of £31.00 because we had it in our room.
We did use the resturant the first evening but opted not to the second.
Breakfast was average and I did notice that not only my order but other guest's requests seem to be haphazard and you were lucky if you got what you ordered!
Still near to Bath and Lacock Abbey so good as a base if your expectations are not too high.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 611bosslady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol, United Kingdom
Level 5 Contributor
39 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed February 25, 2013

We stayed for one night in Feb as part of a Travelzoo offer someone had bought us for Christmas; this included a 3 course meal in the evening and breakfast in the morning. The package should have cost £160 but was £99. There is no way we would have paid full price for it.

The food was lovely and really nicely presented but a lot of items required a supplement (up to about £6 if you wanted steak). Wine was quite expensive but we found a drinkable red for £19.50.

The room was dated, could really do with a complete refit and as others have mentioned the shower leaked all over the place. Bed was comfy but was two singles pushed together instead of a double which I don’t like.

Breakfast was also lovely and included homemade black pudding which was a nice touch.
The hotel itself is nice, the bar especially is a lovely place to hang out and the grounds were immaculate. I feel the rooms need some work before it’s worth the £100 a night they currently charge.

All in all we enjoyed ourselves but definitely would not have paid full price for it.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CPBisthebest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester
Level 6 Contributor
110 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed February 24, 2013 via mobile

We booked this Hotel off Travel Zoo, after changing rooms on arrival we were very happy with Room 1, restaurant is nice but wouldn't say it was 2 rosettes. Breakfast is excellent, hotel is tastefully decorated to compliment the period it was built. Only constructive comment is the bar doesn't fit in with the rest of the Hotel!

Stayed February 2013, traveled as a couple
Helpful?
1 Thank Shriggers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Guyers House Hotel

Property: Guyers House Hotel
Address: Guyers House Pickwick, Corsham SN13 0PS, England
Location: United Kingdom > England > Wiltshire > Corsham
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Corsham
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Guyers House Hotel 4*
Number of rooms: 37
Official Description (provided by the hotel):
Guyers House Hotel & Restaurant is a charming, privately owned Four Star country house hotel surrounded by its own outstanding gardens. It is located a mile from the pretty town of Corsham and 8 miles from Bath. The aim of the hotel is to provide friendly service, comfort and wonderful cooking. We are proud that the restaurant has been awarded 2 Rosettes by the AA and a special Breakfast Award by Visit England. The hotel has 37 en suite bedrooms, elegant dining and sitting rooms, a panelled Bar and all that you would expect of an English country house The gardens extend to over 6 acres and include a croquet lawn a hard tennis court and a small fitness pavilion. There is ample free parking. The hotel has its own dedicated conference and seminar building and its memorable architecture and lovely garden has made it a famous wedding venue. We do our very best to make your stay a happy one. Via enews ... more   less 
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Also Known As:
Guyers House Hotel Corsham, Wiltshire

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