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Best Western Leigh Park Hotel
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Reviews (580)
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All reviewscoach housewedding breakfastwedding venuewedding guestspleasant hotelduty managerwedding receptiondeluxe roomlovely buildingmain buildingwiltshire countrysideold buildinglarge bathroomvisit bathfamily roomexcellent breakfastbradford upon avon
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Reviewed June 19, 2013

Have just spent two nights at Leigh Park. Booked into a Deluxe room and was very disappointed. Large, but basic room, with a four poster. No adornment though which would have made it more intimate. The bathroom was small and cramped. Did sleep well though.

Evening meals were well presented and tasted wonderful. Spoilt though, by the abysmal service we received on both nights. First night we had a table in the middle of the conservatory which rocked in all directions and it needed a door wedge to the foot of the table to correct it. We waited about half an hour before we received the starter and overall the meal took 90 minutes to complete. Night two there were no napkins on the tables, we had to ask for these. They brought us our main courses whilst we were still eating our starter and the overall meal took about the same time as the first night. Another customer, by the way, returned the soup because it was cold!

Breakfast faired a bit better as it was buffet style. Limited though, if you wanted continental. Things like ham and cheese were not on show and it was necessary to order them through one of the waitresses. Bread rolls would have been appreciated!

All in all I would't recommend this hotel to any of my friends

  • Stayed: June 2013, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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1  Thank Stevieboy1950
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Latona L, Guest Relations Manager at Best Western Leigh Park Hotel, responded to this reviewResponded June 21, 2013

Thank you for taking the time to review our hotel. I was glad to read that you had a very comfortable and peaceful nights rest in one of our Deluxe Guest Rooms, that all offer flat screen TV’s, bathrobes, complimentary beverage tray, and traditional furnishings and free WiFi. I would just like to point out that the Leigh Park Hotel is a period property with many traditional features and our guest rooms have been individually designed and decorated incorporating many of these features and original rooms to ensure our guests an enjoyable and comfortable stay with us.

It was good to read that you thoroughly enjoyed your evening meals and breakfast and found these well-presented and of a high quality. However, I was very surprised to read your comments regarding the customer service during your visit. As you can read from many previous reviews our guests positively comment on the level of service offered by our staff, who pride themselves on their attentiveness to our guests. I can only apologise if this was not the case during your visit. I would like to assure you that your comments have been passed on to the management of the hotel and the general manager assures me that the service you received was indeed a rare occurrence and that all points will be investigated and rectified to ensure no future re-occurrence of such events.

Should you wish to revisit the area at any future point please do not hesitate to contact me directly and I will be only too happy to assist you with a reservation or offer information on any of our hotels, please contact me at operations@latonaleisuregroup.com.

Thank you for choosing the BEST WESTERN Leigh Park Hotel, I look forward to welcoming you back again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 14, 2013

I need to start by saying that the hotel had had 3 weddings there over the weekend, and we arrived while the last one was in progress, so that probably accounts for all the wine and beer glasses that around the front drive way and entrance when we pulled up. The driveway in is great, but considering all the weddings the lawns needed mowing and the flower beds weeding and cheering up. Flowers in the foyer would have been nice, other hotels do it.
The first accommodation we were shown was good, new and in order, but the window looked out over the back yard and all the rubbish bins, so that was a no
The room we took was in the main building and on the first floor, large and with big windows onto a lovely sweeping view. Big bed ok and comfortable. Furniture, a mishmash of pretty ordinary bits and prices and the hotel was unable to produce a control for the T.V which was missing, so we had to get in and out of bed all night to change channels. Bathroom, needed a good clean, and the water pressure to the shower was so weak that I was unable to wash my hair.
Restaurant nicely fitted out, food ok, but slow probably due to the wedding.
It's all here, but it needs tweaking and more attention to detail.

  • Stayed: June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Jill S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Latona L, Guest Relations Manager at Best Western Leigh Park Hotel, responded to this reviewResponded June 21, 2013

Thank you for your recent review. I was delighted to read that you found the external aspect of the hotel and driveway aesthetically pleasing and in keeping with the hotels period charm and traditional features. The hotel is situated in five acres of attentively manicured gardens and grounds that our full time dedicated gardener maintains to keep in pristine condition and our guests recognise these as an attractive feature of the hotel and regularly positively comment on.

I would like to take this opportunity to say that the hotel is a very popular and sought after venue for weddings and events and rarely do these proceedings encroach on private hotel residents not attending such functions. I would however like to apologise for the array of glasses situated around the grounds on your arrival and assure you that these are hastily cleared away as soon as possible following any external photographs being taken of the celebrating party.

I was glad to read that we were able to assist with a complimentary room upgrade to the main building and that you found the room comfortable and enjoyed the ‘sweeping views’. All of the hotel bedrooms and bathrooms are individually designed, decorated and furnished to capture the elegance and charm of our period property and to ensure an individual guest experience. The housekeeping of the hotel is a daily priority and many previous guests have commented on the attention to detail offered to all areas, I have passed on your comments to the lead housekeeper for investigation.

Please accept my apologies for the missing TV remote and any issues with the shower. From time to time our guests have a habit of misplacing the TV remotes and on this occasion a replacement had to be ordered. The low water pressure to the shower has been investigated and rectified to combat any further issues.

Our conservatoire restaurant overlooks the gardens and grounds and offers a daily menu using locally sourced produce and I was glad to read that you enjoyed your dining experience with us.

Thank you for your constructive comments and choosing the BEST WESTERN Leigh Park Hotel, we work hard to ensure a fantastic experience for all out guests and we look forward to welcoming you back again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 10, 2013

We have just returned from a two night stay at the Leigh Park, we would definitely recommend this Hotel, we couldn't fault it. We stayed in the Coach House a separate building to the side of the main Hotel, with very quiet, large, clean, modern en-suite rooms, our room was overlooking the beautiful vineyard. Bed was very comfortable with tea/coffee making facilities, hairdryer and flat screen TV on the wall, everything to make our stay enjoyable. Breakfast selection was great, staff very welcoming, polite and helpful. There were two wedding receptions held whilst we were there but they did not disturb us in the slightest. Bradford on Avon just five minutes drive away had lovely shops, we eat at the Swan Hotel which was also very nice. Great location for visiting Bath city, it was about a fifteen minute drive or you can catch the train.

Room Tip: The Coach House, second floor.
  • Stayed: June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Mark8721
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Latona L, Guest Relations Manager at Best Western Leigh Park Hotel, responded to this reviewResponded June 12, 2013

Thank you for your recent review. We were all delighted to read that you thoroughly enjoyed your stay with us and found the hotel welcoming and comfortable and our staff polite and helpful. We pride ourselves on our customer service and it is always good to read when this has helped make our guests stay more enjoyable.

Thank you for choosing the BEST WESTERN Leigh Park Hotel, we look forward to welcoming you back again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 5, 2013

We stayed in the Coach House which is separate to the hotel but it was lovely. Very pleased with the modern room, huge shower room and tea & coffee making facilities. Staff very helpful. Breakfast was buffet style and plenty of choice. If you can't face the walk up or down the hill into the town a taxis are about £5. Local pubs also very nice. We ate at The Castle and The Barge Inn. Would definitely recommend this hotel.

  • Stayed: May 2013, traveled as a couple
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Thank karen t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Latona L, Guest Relations Manager at Best Western Leigh Park Hotel, responded to this reviewResponded June 6, 2013

hank you for your recent review. I was delighted to read that you thoroughly enjoyed your stay with us and found our hotel and staff welcoming, friendly and helpful. Many of our guests comment on our location and find the local area and picturesque town of Bradford-on-Avon an ideal base to explore the Georgian City of Bath and surrounding attractions.

Thank you for choosing the BEST WESTERN Leigh Park Hotel and Vineyard, we look forward to welcoming you back again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 4, 2013

We had our wedding here on the 24th May and it was Brilliant.

The Venue looked amazing and the staff had done a fantastic job of setting the rooms up exactly as we wanted them.

The day went exactly as we wanted it to, the staff were helpful and friendly, Louise was great at organising the run up to the wedding and Dougie did a fantastic job of trying to move our rabble around during the day getting us to where we needed to be without intruding upon our day.

The food was great, service was fab and everyone had a great time.

The rooms we stayed i were clean, tidy and comfortable and had everything we needed.

  • Stayed: May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Thank samuel h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Latona L, Guest Relations Manager at Best Western Leigh Park Hotel, responded to this reviewResponded June 13, 2013

Thank you for your recent review. We were all delighted to read that you thoroughly enjoyed your wedding day here at the hotel and we wish you all the very best for your future together.

We believe our hotels location, gardens and surroundings are an idyllic venue for weddings and our attentive staff strive to ensure every wedding hosted at the hotel is as individual as the couple being married. It is always a pleasure to read when we have helped make a bride and grooms day that little bit more special and memorable. I have passed on your kind words to all staff that helped make your day so enjoyable.

Thank you for choosing the BEST WESTERN Leigh Park Hotel for your special occasion, we look forward to welcoming you back again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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