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“Fantastic venue with staff that really looked after us”
Review of Woolley Grange

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Woolley Grange
Certificate of Excellence
Bath, United Kingdom
Level Contributor
41 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Fantastic venue with staff that really looked after us”
Reviewed March 16, 2014 via mobile

I took my wife, parents and in laws to Woolley Grange for lunch with my 4 year old daughter to celebrate her birthday. The staff were very welcoming and even set up a special table with bunting for the birthday lunch. They were happy to bring out the cake we brought along and the quality of the lunch was exceptional. I'd highly recommend Woolley Grange for lunch with children or for a meal with adults. We will definitely be back.

Stayed March 2014, traveled with family
Helpful?
Thank Dan186370
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clare-Hammond, General Manager at Woolley Grange, responded to this review, March 18, 2014
Dear Dan186370

Thank you very much for reviewing your lunch at Woolley this week. I am particularly pleased to hear that as we have a new lunch menu. Birthdays should always be magical and none more so than when you are young. As your little one gets older, we offer many different types of birthday party for children, so hopefully she can enjoy many more with us.

Warm wishes
Clare
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426 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (100)
Date | Rating
  • English first
  • German first
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English first
Daventry, United Kingdom
Level Contributor
44 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed March 9, 2014 via mobile

We stayed at Woolley Grange for 3 nights with our 5 month old baby. Our room was large and well equipped and the hotel provided a cot with mattress, nappy bin, changing mat and steriliser. The furniture was slightly rickety - chairs felt unstable, the coffee table rocked and the bed was creaky so i can understand why some previous reviewers have questioned the luxury element. However, this was outweighed for us by the level of service at the hotel. Every single member of staff we encountered was polite, friendly and went out of their way to be helpful. Nothing was too much trouble and they accommodated our every need, letting us eat dinner at different times than we booked, letting us pick off a different menu, amending breakfast dishes, heating up baby food, advising on where to go in Bath etc

We used the spa and creche and both were good. Our son seemed happy in The Den and we also utilised the baby listening service in the evening which seemed to work well.

Slight issue with the bill when checking out as we were charged for desserts we had not had but this was quickly rectified without quibble.

We enjoyed our stay but would probably go for somewhere more modern in future as we missed having a decent shower (this was a handheld over a narrow bath). However, the level of service here could not be faulted so well done to all the staff - especially to the lovely girl who both waitressed and helped in the creche, sorry we did not get your name.

Stayed March 2014, traveled with family
Helpful?
1 Thank Hellcat66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clare-Hammond, General Manager at Woolley Grange, responded to this review, March 18, 2014
Dear Halcat66

Thank you very much for your review and I am so pleased you enjoyed many of the facilities we have to offer. I am particularly pleased the service from the team really enhanced your break.
Only 6 bathrooms have hand held showers and they are to be upgraded during this year. In the meantime, we can guide you to the rooms with fixed showers when making a reservation.

I do hope we can welcome you back once again.

With my best wishes and thanks
Clare and the team at Woolley
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London, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed February 21, 2014

We had a 1 night stay here. Having been to serveral of the other luxury hotels we knew what to expect, but unfortunately this hotel did not live up to expectations. There was a dirty cotton wool pad left by the bedside table when we got into our room which indicates it had not been cleaned properly. The service at the resturant was slow - the children had to wait ages for their dessert, we had to ask for menus and the food was slow coming out. Although it was not.a bad experience the problem is when you charge £300 + a night, we as guest expect excellent service. There was also no room at the den so my children were not able to go. Overall disappointing!

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Louise P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clare-Hammond, General Manager at Woolley Grange, responded to this review, February 23, 2014
Dear Louise P

Thank you very much for your review and I am so sorry to hear you were not entirely happy with your stay with us.

I would welcome the opportunity to talk with you about experience; please do call me at a convenient time to yourself.

I look forward to hearing from you.

Best wishes
Clare
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Hertford, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 20, 2014

We have just returned from a 3-day break at Woolley Grange. We took a 3 and 6 year old. It is, as other reviewers have suggested, a fantastic hotel which caters brilliantly for kids. It took me a couple of hours to unwind but once I did, I was so relaxed there.

The beauty of this hotel is that you can enjoy a holiday without worrying about having to keep your kids quiet and on best behaviour. We let ours roam freely around the hotel, mostly in their socks, we didn't ask them to whisper during meal times, we didn't need to monitor them closely or keep them in check. The hotel maintains a policy of "whatever makes you happy" which means you can kick back, relax and really enjoy yourself.

The kids club is excellent. We loved Rebecca and the other girls there. The addition of a rabbit and hamster in the Den made our kids very happy. Although be careful, both like a good nibble!

The hotel has thought of everything. We were able to borrow a buggy, having forgotten ours, we were able to borrow books for the kids to read, DVDs, puzzles, colouring stuff....you name it, they had it. They even have a fruit bowl on the upstairs landing of the main building so the kids occasionally took apples to enjoy inbetween meals. They even have spare kids wellies by the back and side doors so if the kids want to pop over to the kids club/Den when its raining, they can borrow a spare pair. You can pre order 'high tea' for the kids which is served at 5.30. If you are quick, you can make it to the Cinema Room for 6/6.15pm when they put on a kids film (U) and serve delicious warm popcorn.

The food is out of the world. While the kids slept upstairs I had the best lamb and pork dinners I have ever eaten. Kudos to the chef. The food is truly brilliant.

There really are very few negatives but to name a few....
1. The changing room and pool side is very slippery. The staff do their best to mop up the excess water but both our kids slipped (no major injuries) but the Spa would do well to install some rubber mats or a runway/pathway of less slippery tiles in the centre of the changing room down to the pool edge.
2. 99% of the time the staff offer a friendly and helpful service, however the welcome on arrival was a little subdued, without smiles and quite business like. Luckily we came across the Manageress while leaving our bags behind reception who changed all of that by asking the kids their names, asking where we had arrived from and showing us to the restaurant for lunch, full of smiles, as if we were royalty.
3. We stayed in Palairet - it is a huge room over the lounge with great views and very little noise. There is more storage than we could make use of plus the addition of a dressing room (which became a mini playroom). Our kids were able to run around despite there being 4 people staying in the room. The décor is old fashioned and traditional. We didn't mind as it fits with the relaxed approach the hotel has, but if you are a stickler for all things modern and pristine, this room is not for you. Some of the drawers stick, there are missing drawer handles and some of the drawer liners need changing. The cushions are a little faded and the bathroom floor is discoloured.
Despite all that, if we return I would book the same room again. It is HUGE, it is CLEAN and as there were 5 or 6 sets of drawers in the room, we managed to put everything away and access it easily and still have room to spare! It has a huge bathroom too with 2 sinks and a good bath and shower.

We will definitely return.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fairy_Cake2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clare-Hammond, General Manager at Woolley Grange, responded to this review, February 23, 2014
Dear Fairy_Cake2014

Thank you so much for your review and delighted Woolley helped you relax and that your children could feel truly at home. We are currently investigating the best matting to put in the spa changing rooms to help avoid slips.
It was lovely to meet you and look forward to welcoming you back again.

Best wishes from Clare and the team.
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Cardiff, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 9, 2014

I booked here for my partners 40th birthday with our 7 week old baby girl. I cant put into words how good this place is. Our stay was awesome and will now be staying here twice a year if we can. Thank you to the Den Team, Kitchen Team, Waiting Team, Spa Team, Housekeeping Team, Grounds keeper just everyone there. Special thanks to Loura Suzie and Becky

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank James B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clare-Hammond, General Manager at Woolley Grange, responded to this review, February 15, 2014
Dear James B

I am so pleased you enjoyed your first break away with your gorgeous new born baby! Do come and see us again soon, especially if you can make it mid week when we have special offers running.

Thank you for your lovely review and hope to see you again soon.
Warm wishes
Clare
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London, United Kingdom
1 review
Reviewed February 3, 2014

We stayed at Woolley Grange this weekend with our 3 and 5 year old. It was fantastic. The staff are wonderful and the food and facilities are excellent. They really have thought of everything when it comes to a trip away with children.
The kids club was brilliant and allowed us some much needed down time to read the papers and nap. The spa was fabulous - again much needed massage.
Our room was big enough for us all to relax and not get on top of each other. The listening in service is priceless - you can leave the kids in bed whilst you have dinner and reception listen in to the room and discreetly come and get you if anything is up.
There is a giant trampoline in the beautiful grounds, 2 gorgeous wooden play houses that have been turned into mini shops! A tractor, chickens and games room for older kids.
But what really makes it so special is that you don't feel like you are in a playroom - the hotel is beautiful and a match for any swanky boutique hotel in the south west. If I had to be picky Id say it could do with a wee lick of paint and that's it. Go go go.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tiffany R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clare-Hammond, General Manager at Woolley Grange, responded to this review, February 15, 2014
Dear Tiffany R

Thank you for taking the time to write your review.
I am delighted you had such an enjoyable stay and it sounds like to experienced a lot of what Woolley has to offer.

Hope to see you again before too long.
Best wishes,
Clare the team at Woolley.
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Sevenoaks, United Kingdom
2 reviews
Reviewed January 28, 2014

We have just got back from two nights at Woolley Grange with our two year old, which we all loved and would certainly return.

It isn't cheap but we felt that it was good value for what was on offer. The food was excellent and there was lots for our little one to do (despite it raining almost non-stop all weekend). She loved the den with friendly and helpful staff, who didn't bat an eyelid at being warned of impending nappy-related Armageddon. When the rain stopped she also loved the walled garden with its ducks and hens, and the play village which I'm sure is great in the summer.

The staff in the hotel were very friendly and helpful, without exception, especially with the little one. Although on one night I think they were very busy with a large party staying there was no evidence of nerves fraying and they were professional throughout.

What is also encouraging is that, having read some of the more negative reviews on here the (very few) negative comments appeared to have been addressed. The dining rooms were clean and tidy, the breakfast table neatly ordered, new, good quality linen in the room, specials for the evening meal changed nightly... Its good to see feedback genuinely seems to have been taken on board.

If I was going to be very very picky my only comments would be that although there's a great selection of hot, cooked to order food on the breakfast menu, there is no full English option (although I saw someone else ask and get one). If its available why not add it? Also the room decor of at least the room we stayed in may not be to everyone's taste - if you like ultra-modern chrome/marble/etc (which I don't) you probably won't find it at Woolley, which seems to go for an old-fashioned English style (for example the bedside radio was a Roberts that was probably already an antique when I was two!).

It was a great trip and we will be back for sure.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wicksta_105
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clare-Hammond, General Manager at Woolley Grange, responded to this review, January 29, 2014
Dear wisksta_105

I am delighted you enjoyed your first visit to Woolley and thank you for taking the time to write a review. We have very recently re-styled our breakfast menu and actively seek feedback, so really appreciate your thoughts on it.

Do comeback in the slightly warmer months so you make the most of all our nooks and crannies outside!

Best wishes
Clare and the team.
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Additional Information about Woolley Grange

Property: Woolley Grange
Address: Woolley Green, Bradford-on-Avon BA15 1TX, England
Location: United Kingdom > England > Wiltshire > Bradford-on-Avon
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #2 of 7 Hotels in Bradford-on-Avon
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Woolley Grange 3*
Number of rooms: 25
Official Description (provided by the hotel):
A family-friendly hotel, restaurant and spa set in 14 acres of lovely grounds on the edge of Bradford on Avon and the Cotswolds. Freshly cooked food from the walled kitchen garden, comfy country bedrooms, open fires, children's club and ELEMIS spa with two swimming pools. Pets welcome too! Only 15 minutes from beautiful Bath...ideal for a town and country break. ... more   less 
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Also Known As:
Woolley Grange Hotel Bradford-On-Avon
Woolley Grange Bradford-On-Avon, England

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