We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“not so happy” 2 of 5 bubbles
Review of Happy Town

Happy Town
Ranked #6 of 18 things to do in Newtownards
More attraction details
Attraction details
Owner description: New entertainment complex for children
Belfast, United Kingdom
Level Contributor
37 reviews
11 attraction reviews
common_n_attraction_reviews_1bd8 33 helpful votes
“not so happy”
2 of 5 bubbles Reviewed November 6, 2012

definitely not safe enough for under 4 years old, older children are allowed to run wild though the baby / toodler area. great big space for the older kids to go crazy though but wasnt to sure the staff where in control
we left early as it ended up a very stressfull day trying to watch the kids incase they got hurt, really do need to separate the area.s or at least monitor better , was totaly looked at with a blank expresion when we tried to explain this to the young girl at the desk?

Visited September 2012
Helpful?
2 Thank esther u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lauren m, Manager at Happy Town, responded to this review, November 8, 2012
Hello Esther,

my name is Lauren and i am one of the Duty Manager's of Happy Town. Thank you for your feedback, we do like to read all reviews and see what areas we can improve on.

Since your visit we have now got a large sign in our baby area so both children and parents are aware of the age range for this particular area. As we need to make sure both babies and children get the best experience possible from a Happy Town visit.

Again thank you for your comment and we hope the next time you visit you will find this an improvement.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

87 reviews from our community

Visitor rating
    35
    22
    9
    8
    13
Date | Rating
  • English first
  • Italian first
  • Any
English first
Belfast, United Kingdom
1 review
common_n_attraction_reviews_1bd8 3 helpful votes
“Not safe!”
1 of 5 bubbles Reviewed October 12, 2012

Entrance gate which is meant to lock until opened by an adult was easily opened by my 2yr old son who pushed it no problem at all while a member of staff watched him do it and walk out :-0 my husband was waiting at the front door I seen him so I didn't intervene though staff didn't know he was with us as he'd just arrived I was shocked this was not a concern and they didn't voice any concerns about this. A young member of staff also did not speak child friendly to my niece leaving her crying manager was a more than ignorant dismissing my complaint saying it didn't happen even though she was not present during the incident.
Food awful!
But after all this the thing that's shocked me the most is they've recently won some kind of award!!!

Visited September 2012
Helpful?
3 Thank Janice C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lauren m, Manager at Happy Town, responded to this review, November 8, 2012
Hello Janice,

My name is Lauren and i am one of the Duty Managers of Happy Town. Thank you for your comment, we do read all comments and take all information on board, to see how we can improve our centre.

I was very concerned to hear that your son was able to push the door open, as we have a security door with a release button that only adults can reach. Since reading your comment i have relooked at this gate and checked the electrics to make sure something like this does not happen again.

I am also very sorry that your niece was upset and you left feeling both disappointed and let down by your Happy Town visit. As we would not wish this to be the case in any visit.

if you would like to discuss your visit more please feel free to contact me on Lauren@happytown.uk.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
belfast
Level Contributor
5 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 14 helpful votes
“Poor staff!”
1 of 5 bubbles Reviewed August 30, 2012

I went to this place for the 2nd time and was very disappointed. My 8 month old baby got hurt despite me being right beside her on the floor. 10/11 year old kids in the toddler section, running up and down the slide and jumping in the ball pit on top of the babies. A real shame as the toddler area is amazing. I understand lazy parents don't want to discipline their kids but when I went to get our shoes to leave I was told there was no supervision for that area and nothing could be done. Asked for my money back which i never do and was told i had to speak to the manager for that Manager opened the till for a refund and walked straight back into the office ignoring me. Too big and crazy for pre school kids. My son likes it but too dangerous for babies and young toddlers.

Helpful?
2 Thank shakira84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lauren m, Manager at Happy Town, responded to this review, November 8, 2012
Hello

My name is Lauren and i am one of the Duty Managers of Happy Town. Thank you for your comment, we do read all comments and take all information on board, to see how we can improve our centre.

Since your last visit we have now got a large sign in our baby area which clearly states that it is for babies only. As we understand how distressing this was when older children where in this section and weren't being supervised by parents.


I would like to apologise about the way a member of management dealt with your refund.

I hope that on your next visit to Happy Town you will notice the improvements.

If there is anything you would like to discuss with myself please do contact me on Lauren@happytown.uk.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southend-on-Sea, United Kingdom
Level Contributor
9 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
“Good Indoor Play”
4 of 5 bubbles Reviewed August 15, 2012

My girls live in this area and have, enjoyed this place before so it was a definite like for them. Plenty for all ages to do.

Visited August 2012
Helpful?
Thank SiestaJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lauren m, Manager at Happy Town, responded to this review, November 8, 2012
Hello,

My name is Lauren and i am one of the Duty Managers of Happy Town. Thank you for your comment, we do read all comments and take all information on board, to see how we can improve our centre.

Thank you for your feedback.

we have installed a few new attractions into Happy Town for both little kids and adults so please re visit us and check these out.

Thank you again
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
n. ireland
Level Contributor
9 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 12 helpful votes
“cafe really lets it down.....”
2 of 5 bubbles Reviewed August 3, 2012

this place is very large , although much of that space is taken up with tables and a bizarre stage which nothing happens on...the actual main frame isnt that big despite first appearances - however the toddler bit is very well done and the little extra rooms around the wall also good. The kids liked it ok, but prefer the other common playplaces.

The cafe is abysmal!!!! really , really poor - a tiny little counter which cannot cope with the queues, awful selection but the food it produces and the staff are the worst! our toast had BLUEMOULD on it....when we took it back got dirty looks and were ignored - when they realised it was down to bluemouldy bread one girl at least looked a little apologetic! One girl behind the counter is particularly surly....she immediately looked at me like I was being fussy! Overheard another lady saying her sandwiches were 'disgusting' - and they looked it! coffee freezing also. no way will we spend any money here again, especially when other places are so much better.

Visited July 2012
Helpful?
2 Thank N_IrelandFaith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lauren m, Manager at Happy Town, responded to this review, November 9, 2012
Hello,

My name is Lauren and i am one of the duty manager of Happy Town. We do read all comments to see how we can improve our centre.

I must apologise about your visit to Happy Town and the dissappointment you received with the cafe food and staff.

Since your visit we have changed our chef and sections of our menu. we are always looking to improve on all areas and we hope this is something we have achieved.

I see you mentioned the stage. our stage is used during the week for our mums and tots sessions and then at the weekend we have a full entertainments team who play games with the children on the stage as well as performing shows, kareoke and disco time.

Again i can only apologise and hope that you would return to our centre to experience it again.

If you would like to discuss your visit further please do contact me on Lauren@happytown.uk.com. Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers who viewed Happy Town also viewed

Newtownards, County Down
 
Carryduff, County Down
Belfast, Northern Ireland
 

Been to Happy Town? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing