My partner and l were looking forward to our 1st visit and to use a gift voucher. Not really a great welcome. The chairs were stained and on their last legs. Our starter was nice but sides were luke warm. After a waitress spilled a tray of drinks behind us and drinks spilled down back of my partner's chair and fleece we waited to be served our mains. A waiter explained the waitress had to go out to get changed when l asked when the mess wad going to be cleaned up. We were not asked if we were ok. The mains were served on cold plates, steak, and sides on plate were cold. Chips and cauliflower cheese were piping hot. The whole atmosphere spoiled the meal. My partner did not finish his main course. No one asked if our main course was OK. My partner told the waiter the plates and food was cold. No reply from waiter. I ordered dessert and coffee which was lovely. My partner ordered a brandy and coffee and he expected it on the house. The waiter said "really". We used a £50 voucher and some extra to pay bill. But the brandy was not on the bill. We got the feeling they could not wait to get rid of us. We will not be back. We have dined in Billy Andy's and it is such a welcoming and enjoyable experience everytime.
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