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Tripadvisor
Newtownabbey

“Poor service”

Sleepy Hollow Restaurant
Reserve a Table
2
Mon, 2/24
8:00 PM
Ranked #2 of 124 Restaurants in Newtownabbey
Certificate of Excellence
Cuisines: Contemporary
Dining options: Breakfast, Late Night, Reservations
Restaurant details
Dining options: Breakfast, Late Night, Reservations
Reviewed 4 weeks ago

My partner and l were looking forward to our 1st visit and to use a gift voucher. Not really a great welcome. The chairs were stained and on their last legs. Our starter was nice but sides were luke warm. After a waitress spilled a tray of drinks behind us and drinks spilled down back of my partner's chair and fleece we waited to be served our mains. A waiter explained the waitress had to go out to get changed when l asked when the mess wad going to be cleaned up. We were not asked if we were ok. The mains were served on cold plates, steak, and sides on plate were cold. Chips and cauliflower cheese were piping hot. The whole atmosphere spoiled the meal. My partner did not finish his main course. No one asked if our main course was OK. My partner told the waiter the plates and food was cold. No reply from waiter. I ordered dessert and coffee which was lovely. My partner ordered a brandy and coffee and he expected it on the house. The waiter said "really". We used a £50 voucher and some extra to pay bill. But the brandy was not on the bill. We got the feeling they could not wait to get rid of us. We will not be back. We have dined in Billy Andy's and it is such a welcoming and enjoyable experience everytime.

Date of visit: January 2020
2  Thank Yvonne D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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6 - 10 of 838 reviews

Reviewed January 18, 2020 via mobile

Lovely hidden gem.. Beautiful food and excellent customer service. This is was our first visit and we will definitely be visiting again.. Thoroughly enjoyed our meal.. Thank you..

Date of visit: January 2020
Thank katg480
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 8, 2020

this place is a wee gem cannot fault it food servise and value all great had the xmas lunch 2 courses and we were stuffed

Date of visit: December 2019
Thank Linda H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 7, 2020

If you're looking for something small, cozy and with the feeling of dining in an old Irish cottage, this is the place. Traditional Irish cooking, extremely well done - nothing will disappoint. Make sure you try the trio of small deserts - honestly, you'll not be disappointed!

Date of visit: October 2019
    • Value
    • Service
    • Food
Thank Stepbar999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 7, 2020

Had a three course meal here and couldnt fault any aspect of it!! The food was devine (And I'm fussy), so so so impressed!

Date of visit: December 2019
Thank Ruthie1985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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