We booked in yesterday for a family mean, there were 13 of us in total and we were all very excited to experience the carvery that we had heard so much about.
All in all the experience was extremely disappointing.
We arrived upstairs to be seated only to be told we had to have a ticket which you acquire from the reception desk, so we were standing waiting for 10/15 minutes while our party each ran down to collect their tickets which we were not aware we had to have with us.
we were seated and went up to get our starters, the choice of cold starters was very poor and instead of replenishing the food that was running low, the empty trays were just left sitting. we then had a seat to start our starters, then one of the employees who seemed to think he was a bit of a "comedian" started telling jokes about the birthday party going on at the table beside us, and someone obviously thought it was a good idea to let him loose with a microphone... we had a young baby with us and the racket this guy was making (shouting down the microphone) was ridiculous, not only did it frighten the baby and upset her, but it made it impossible to have a conversation with the person directly beside you. this happened twice throughout our visit.
We then headed up too get our main course... all I can say is that Service with a smile does not prevail in this establishment... the man who was carving the meat was not forthcoming or helpful whatsoever and it was obvious he did not want to be there. There seemed to be a lot of staff "hanging about" but very rarely did they come over to take away dirty crockery/cutlery between courses, and there was no drinks waiting service which was a pity hence the volume of staff.
Dessert was disappointing too with the same story as was with the starter. the food overall was ok, very salty but it done the job. just disappointed with the whole experience.
I will not be back anyway. I hope that the clarion takes some of this constructive criticism on board.
- Official Description (provided by the hotel):
- The Belfast Loughshore Hotel is a modern comfortable 3 star plus hotel located 10 minutes from Belfast city centre and within 30 minutes of all airports & ferry terminals. ... more less
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- Also Known As:
- Carrickfergus Clarion
- Loughshore Hotel Carrickfergus, Northern Ireland