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All reviews guest house ulster fry family room front of the house carrickfergus castle traditional irish breakfast family birthday wonderful hosts breakfast was amazing comfortable beds a wonderful stay spent one night here railway station stayed longer short walk local knowledge enjoyed our stay
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Reviewed October 18, 2018 via mobile

We felt very very welcome. Comfy rooms, cozy beds. Tip-top breakfast with large variety of cereals plus tasty Ulster fry. Very short walk (under 5 Mins) to the castle, waterside, and Wetherspoons. Thanks so much! Only the taxis in Carrickfergus are a bit late at times... ;)

Date of stay: October 2018
Trip type: Traveled with friends
Thank Nik F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thekeepcarrick3, Guest Relations Manager at The Keep Guesthouse, responded to this reviewResponded November 1, 2018

Hi Nik,
Thank you so much for writing this review so quickly. I am sorry my response wasn't as quick, as you know we where going away on Holiday ourselves. I must apologise on behalf of our local Taxi firm, to be fair to them they are usually very punctual. We really enjoyed your company and your stories of eating out in Belfast. lol We hope if any of you come back over to N. Ireland you will stay with us again,we really enjoyed the Craic we had with you and the boys. lol We appreciate you taking the time to write about your experience.Thanks again.
Warmest regards,
Raymond.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 1, 2018

You’ve got to like climbing stairs. Lots of narrow stairs, hope your suitcase is light. Room was ok, pillows were flat, but carpet was filthy in our room. It was late and we ended up here, but nice walk to great restaurants on the nearby wharf. Breakfast was good.

Date of stay: September 2018
Trip type: Traveled with family
Thank Yukon56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thekeepcarrick3, Owner at The Keep Guesthouse, responded to this reviewResponded October 3, 2018


Hi Yukon,

Thank you for writing a review for us. It is with great dismay that we read you thought our carpet was not up to standard, we are in each room everyday and the carpets are cleaned thoroughly.We are so sorry you thought otherwise. We did an inspection of the room you where in and the only thing we can find wrong is the fact the pile on the carpet in that room runs the wrong way(fault of the carpet fitters)perhaps when the light hits it and because it is two tone brown it gave you a different impression. We pride ourselves on how clean we keep the rooms and it is shown in our other reviews to be one of the standards other Guests find consistent. We are sorry you felt the staircase narrow, I can assure you they are of the normal, standard, width. I do usually offer to carry Guests cases up the stairs, perhaps I was out when you arrived. We would normally show any Walk-in Guests the room before they decide to stay, if you felt there was a problem either with the cleanness of the carpet or the stairs, we are surprised that you decided to stay with us, or didn't point it out to us at first point of contact. We really do apologise that we didn't meet your standard on this occasion and we thank you again for telling us about your experience. We do take all our Guests reviews on board and we will look again for any ways we can find to implement changes, to meet our Guests exceptions. Extra pillows are kept in the wardrobes, sorry if we didn't point this out to you on check-in.Thank you again for your time.
Warmest regards,
Raymond.

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Reviewed September 29, 2018

We spent one night here on our tour of Northern Ireland. It had parking right in front of the house, but could be difficult if you get there late in the day. The room was nice, nothing fancy, and very clean. The bathroom was standard size. We had a small refrigerator in our room with complementary water. The breakfast was a full Irish breakfast and was very good. We were able to walk to the castle and around the town. And there were plenty of good restaurants within walking distance.

Date of stay: September 2018
  • Trip type: Traveled as a couple
    • Location
    • Cleanliness
    • Service
Thank OCgirl2612
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thekeepcarrick3, Owner at The Keep Guesthouse, responded to this reviewResponded October 1, 2018

Hi OCgirl2612
Thank you very much for your review of your stay.We try to give our Guests the facilities such as a fridge & complimentary Tea/Coffe. free Wifi in every room, to help them enjoy their stay to the full.

We are very lucky to have Award Winning Restaurants and Pubs right on our doorstep so you can leave the car behind and relax and enjoy the delights Carrickfergus has to offer.

We normally don't have any problem with parking as Guests can park on either side of the cul de sac, sorry you seemed to have had some difficulty, perhaps there was a large funeral on that day. We hope you will visit us again in the future.

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Reviewed September 24, 2018 via mobile

Well what can you say ,absolutely wonderful, we stayed in family room right at top.of house, lovley and clean, great facilities, spacious room, will deffinatly come again and would highly recommend xx

Date of stay: September 2018
Trip type: Traveled with friends
Thank bobby4ever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thekeepcarrick3, Owner at The Keep Guesthouse, responded to this reviewResponded September 24, 2018

Hi Bobby,

Thank you very much for your review. We are so glad you enjoyed your safe so much you want to let other people know of your positive experience.Its great to be able to welcome return Guests back again. Hopefully see you soon.
Warmest regards,
Raymond.

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Reviewed July 28, 2018

Stayed for 2 nights here in the family room. Lovely clean, spacious comfortable room with everything you need. Town centre very close by. Breakfast was lovely and plentiful. Heather and Raymond really good hosts and so friendly, nothing too much trouble. Can't wait to return!

Date of stay: July 2018
  • Trip type: Traveled with friends
    • Value
    • Sleep Quality
    • Service
Thank emredskye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thekeepcarrick3, Guest Relations Manager at The Keep Guesthouse, responded to this reviewResponded July 29, 2018

Hi Emredskye,
We can't wait to have you both back again, you really brightened our day with laughter. lol Thanks for putting pen to paper to write a review about your stay, I am sure other people will find it helpful. We hope you enjoyed your last night with your friends, bring them along the next time. Enjoy the rest of the summer. Thank you for all the Craic.lol

Warmest regards,
Heather

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