Visited villa vinci's in both Newcastle and Cookstown several times and was always very impressed by food. Last night I decided to try a dessert for the first time as I don't normally bother with dessert. I explained to the waitress that I was allergic to egg and asked her to check which desserts I could have. She went off to kitchen and returned to tell me that both the pannacotta and tiramisu were made fresh in premises and both these we're safe. I was very impressed, and ordered tiramisu, an old favourite! When the desserts arrived, I asked my husband to try his dessert first (thankfully), and we discovered that there was a sponge base, as suspected by me. I called the waitress back and asked was she sure there were no eggs, she was positive. I was about to eat my dessert when I heard her say 'coffee, mascarpone cheese and chocolate, sure none of those have eggs'. Before I tucked into the dessert I called the waitress back, for the third time now, and queried how the sponge cake was made, 'oh, we don't make that here, I don't know!' When she returned several minutes later, my dessert was snatched from me and the waitress disappeared muttering about egg. Thankfully I was alert enough to realise the potential problem here, but for another customer the story could have been VERY different.
I tried to explain the seriousness of the situation had I have eaten the dessert, but the waitress seemed to think I was making a fuss and being rude. I asked for the manager, who I was told was away, but when I asked for a contact number, a female suddenly appeared posing as the manager. I explained the potential problem, again. I received and apology and was assured the member of staff would be spoken to, and all staff briefed on allergy awareness.
As I was packing up to leave I heard the conversation between the manager and the waitress...."oh that customer was just complaining about you, but it's okay, you did good, you have nothing to worry about." Unbelievable!!
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