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Review of Villa Serenity

Private Pool at Sunset
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Private Pool at Sunset
The Villa
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Very good
3 reviews
Private Pool at Sunset
The Villa
Serenity!
Relax and Enjoy the Views
Fully Equipped Modern Kitchen
Balcony with Dining Option
BBQ and Preparation area
Master Bedroom with a View
Upstairs Twin
Second Upstairs Twin
Views from Top level Balcony
Outside Shower to Cool Off
Infinity Pool and Villa
Infinity Pool and View
Dine Alfresco on the Balcony
Views over Tala at night
Tala Village Square
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Overview
Villa -
3 Bedrooms, 3 Bathrooms, Sleeps 6
Tala, Paphos District

Reviews from our community

Very good - based on 3 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
Any
English first
Leon H
Level 4 Contributor
39 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Beautiful place and very quiet but no privacy or aircon”
Reviewed August 26, 2015 for a stay in July 2015

Stayed here as a base really for our wedding in Paphos and we needed the space for our bridesmaids the night before the wedding and on the actual morning for make up etc.

Was greeted by the owners on the night of arrival which was late and they went through everything which was very kind plus there was a nice welcome pack of bread, snacks and wine which was very thoughtful.

The whole of the villa is very nice and well maintained but the owners live next door which wasn't mentioned prior and you always feel like you are being watched. Mauro lets himself into the villa and cleans out the pool every morning which always makes it feel like your staying at a B&B plus the aircon unit is set to 21 degrees in the height of summer! I like to train and my body temperature is always quite high so was very uncomfortable for me. Yes you could open the door or windows but you are right in the mountains so didn't want to give any unwanted guests the opportunity to help themselves in.

Apart from those 2 sour points, the villa is really nice and has everything that you need including sky channels in English.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Views
Liked least: No privacy
Traveling group: Spouse/Partner
Would you recommend this hotel to a friend?   No.
Recommended for:
Large groups
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Aug 30, 2015
Dear Reviewer

Thank you very much for taking the time to write a review and provide this feedback. We do feel any feedback is valuable in maintaining the high standards for which we are renowned and improving customer experience wherever possible.

In saying this, the owners are extremely disappointed by some of the comments made, given the level of service they provided both before and during your stay at the villa. Much of it was above and beyond the call of duty to assist with your special occasion.

This did include changing the air-conditionings settings very early on in your stay. Even though we do recommend temperatures in the 20's, (especially whilst sleeping) for health purposes for most of your stay you were able to have the remotes at 16 degress. The private pool is cleaned every morning between 6am and 7am without accessing the villa and is done at this time to deliberately avoid intrusion. As an addendum we know that many private pools are only attended to twice per week at this time of year.

The property is advertised as being on a hillside and not a mountain. The owners live next door but the properties are detached with reasonable distance and mature trees between. The owner denies intrusion on privacy and rest assures anyone that the benefit of good service outweighs any feeling of scrutiny that 99% of visitors greatly appreciate. This benefit was indeed convenient when you as guests arrived home in the early hours without a key one evening and the owner duly got of bed to let you in.

We do take all feedback constructively and will make every effort to ensure positive holiday experiences for all guests at Villa Serenity. Many thanks once more.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2 guests
Adults2
Children0
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