We just returned from a week long stay here. It was our first time to Maui and we liked it. The resort is great. Great location, clean, etc... We had a Gold villa with ocean view and we were steps away from the communal pool. There are three or so pools in and among the villas. They are small, but they do the trick. There are NO hot tubs in any of these pools though. I thought that was a HUGE miss on their part. We all would have liked daily access to a hot tub, but the only hot tub at the entire resort is at the Spa, where you have to be an adult (older than 16) to use it. Our unit was a single level, 2 bedroom. It was perfect for our family of 5. Two kids slept in the first bedroom and the third slept on the pullout couch in the living room. The living room is quite large as is the master suite so we were able to close the door to our suite and not feel like we were locked in a tiny room. After paying for lots of 2 queen bed hotel rooms, I will never do it again after having 2 bedrooms. This is the way to go if you've got kids who go to bed at 8:30. You can actually have some down time and not wake everyone else up.
What did I not like?
First, it's just about the windiest place on the planet. For 6 out of the 7 days, we had what felt like hurricane force winds. Seriously! Yes, you can drive elsewhere to escape the winds, but that's kind of a pain, especially when you're paying this much.
Second, there are NO towels at the pools. Pretty much every hotel I've ever been to has towels for use at the pool. I was actually kind of stunned. They do supply you with a ton of bath towels in your unit, but bath towels are kind of inadequate as beach/pool towels and it takes up a lot of room in your bags if you pack beach towels.
Third, you get ZERO room service during your entire stay. By room service, I don't mean food delivered to your unit, I mean replenishing towels, making beds, etc...We have 3 kids. One of them had a nighttime accident and so we went to the resort office and asked if we could have a replacement set of sheets. We were told that they normally cost $60. What??? Things are expensive in Hawaii, but in what universe is it acceptable to charge guests $60 for a spare set of sheets??? They ended up waiving the fee for us, but for other families with children, you should know this. There is, we discovered later, a washer/dryer in the closet of the guest bedroom. Sucks to have to do wash on your vacation, but it beats getting charged $60.
Finally, there is a $25/day resort fee and for the life of me, I don't understand what you get for it. If I'm paying $25/day, I would expect a maid to come in daily (similar to a hotel room) and tidy up the place. They tell you it gets you advanced tee times (I don't play golf), access to the spa (I didn't go), and towels at the beach (I used them one day).
I think I'd go back, but I'm not 100% sure. I'm tempted to try somewhere else where you might get room service daily and which was less windy.
- Official Description (provided by the hotel):
- The Kapalua Villas are located on the beautiful Kapalua Resort on the west side of the island of Maui. Offering 1, 2 and 3 bedroom condominium accommodations. ... more less
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- Also Known As:
- The Kapalua Villas Hotel Kapalua
- Kapalua Hotel Lahaina
- Kapalua Resort Lahaina
- Kapalua Villas Maui
- The Kapalua Villas, Maui