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“Tired old place Bad attitude extra fees not disclosed”

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The Kapalua Villas, Maui
Ranked #2 of 2 Hotels in Kapalua
Certificate of Excellence
Mountain View, California
Level 5 Contributor
65 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Tired old place Bad attitude extra fees not disclosed”
Reviewed September 29, 2013

Outrigger managed properties suck. There is a saying that the fish rots from the head. Everytime I go to Maui I normally check if they are the management. The condo is old and poorly maintained and heaven forbid you have someone with limitations. They acted so put out that we needed a unit with a minimum of stairs. They charge a $400 fee above what we paid that no one disclosed. They did that to us before at Kaanapali. They are crooks. The units don't get ocean breeze like the bay villas or the ridge villas but nothing says these are the golf villas or I wouldn't have booked them. Oh and they charge extra for room maintenance over two days.

Room Tip: I suggest you go to one of the rental sites like trip advisor.
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  • Stayed September 2013, traveled with family
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Helpful?
2 Thank GolfingYogi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ikena H, Front Office Manager at The Kapalua Villas, Maui, responded to this review, September 30, 2013
Mahalo for taking the time to comment on your recent stay with us at The Kapalua Villas. I'm sorry to hear the Golf Villas did not meet your expectations. The Golf Villas host our Fairway and Partial Ocean View Villas. If you are looking to have a villa closer to the water, perhaps one of our Ocean View or Ocean Front villas would have suited your needs better. The Kapalua Villas are spread out over 22,000 acres of lush golf courses and coastlines, thus offering a wide array of view categories to choose from. All of our fees are posted on our website and we make sure to clearly notify our guests of this at the time of booking. I am concerned when you state that we charged extra for room Maintenance, as we never charge anything if one of our highly trained maintenance staff members need to respond to a villa. Many of our villas do have stairs, either to get to your villa or once you get into your villa. It is important for our guests to let us know if they have any limitations prior to arriving so that we can make our best efforts to accommodate these requests. Often when we are at high occupancy it can prove difficult to change your room assignment at the time of check-in.

I would appreciate if you would contact me directly so that I can review your reservation details and see if there were any anomalies. Ikena.hill@outrigger.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Los Angeles
Level 6 Contributor
108 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed September 29, 2013

This part of Maui is quiet and windy. But still close to activities, There are 3 areas for condos at Kapalua, While the Bay villas are close the to ocean, views from the Ridge villas are magnificent. Get a gold renovation, the standard is very high.

  • Stayed February 2013, traveled as a couple
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Helpful?
2 Thank Taosgal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, TX
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 27, 2013

The condo was on the golf course, closest to the Pineapple Grill restaurant. The view was partial ocean, which was true simply due to the distance. Great view of the golf course, which neither of us played, but was beautiful. The shuttle service was great, and typically was available within 10 minutes of calling to take you anywhere in Kapalua. The condo itself was quite spacious,with a nice kitchen, living room and bedroom. The balcony opened onto both the living and bedroom, which was nice. Considering the cost was less than most hotel rooms (not suites, but rooms), this was a fantastic value.

There are two pool (that we saw) at the golf villas, and we had one all to ourselves when we wanted it. While we didn't have a chance to grill while we were there, they have Weber gas grills poolside for use by the guests.

Would definitely stay there again.

  • Stayed September 2013, traveled as a couple
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Helpful?
1 Thank jjs781
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Evergreen, Colorado
Level 3 Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 13, 2013

We absolutely LOVED staying in the Kapalua Villas for our honeymoon at the beginning of September. Loved that the villa felt more like a "townhome" than a hotel room, especially with use of the kitchen and the two floors. We also were very happy that our owners supplied boogie boards and beach chairs for our use!! We stayed in the Bay Villas and had an oceanfront room which actually overlooked the pool a bit, with the ocean in the background, which I think should be considered an "oceanview" rather than "oceanfront", but thats okay. We loved that there was a trail down to the beach, and we thoroughly enjoyed our complimentary photo shoot on the beach through Forever Maui. We will definitely be recommending the Kapalua Villas to friends, and hope to visit again for our 5th anniversary!

Room Tip: We stayed in 23 G1, and loved the view, but thought this villa should have been considered oceanview...
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  • Stayed September 2013, traveled as a couple
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Helpful?
1 Thank Haley G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York, New York, United States
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 10, 2013

My husband and I stayed at the Kapalua Villas for nine nights in August 2013. We absolutely LOVED the property and would definitely stay there again and recommend it to our friends and family. We stayed in the Golf Villas, which we thought would be out of the way a bit, but we actually had views of the ocean and were in close proximity to a pool. This property isn't directly on the beach, but it's within walking distance. We loved having a kitchen, washer and dryer, free parking, free wi-fi and access to the Weber grills at the pool. Even better than the unit, the spa is AMAZING. The gym has brand new equipment and facilities are spectacular.

Room Tip: Stay in the Golf Villas for a more affordable trip. You still have beachfront views and it's a...
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  • Stayed August 2013, traveled as a couple
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Helpful?
2 Thank Kristen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Gatos, California
Level 4 Contributor
30 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed September 4, 2013

Units are in absolutely magical setting with beautiful ocean views.
4 stars rather than 5 for the following reasons: 1) although you make your reservation through the hotel, all units are not similar. I understand these are individually owned units. However, if they are reserved through the hotel for the same rate, they should be alike. There has to be a way of standardization. If owners don't want to pay up and upgrade, then they should try to rent their unit themselves. We had two units for the same rate, however one was a lot nicer with nicer upgrades than the other one. 2) units have major roach issues which can be a major health hazard. They have Raid traps all throughout the kitchen, which can be an issue especially with very young children. Yes, you are in the middle a tropical environment and part of it is that. However, all hotel management has to do is to update the screens. None of them line up right which allows little lizards and roaches to come in. This was my 5th trip to Hawaii, yet this was my first encounter with roaches in a hotel. I think they try to poison all the insects, as the two big roaches we encountered inside our unit were walking as if they were drunk!
I have to say, when we checked in, the place was very clean. Our bed was very comfortable. They had given us plenty of soap, shampoo, detergent and dish washer powder. For a hefty price, you can have daily housekeeping which we chose not to have.
Overall, it was great. Would I stay here again? For a good rate yes, otherwise, No.

  • Stayed September 2013, traveled with family
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Helpful?
1 Thank trip-kitty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mississauga, Canada
Level 6 Contributor
147 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed August 26, 2013

Beautiful location. Bay Villas (Gold) are top notch with great view, furnishings and amenities. Close to the best beaches in Maui (walking distance or you can shuttle). Well equipped Spa which guests are free to use. Right beside the Ritz and having stayed at both are equally great, though the villas are better value. They even have a BBQ at the pool area. It's definitely on my list of places to return to. I would have given it a five star however not all units are equal and we ended up with a broken sofa bed for the first two nights of our stay until a new unit could be provided. Like a rental car take a walk around the unit and inform the front desk of any problems up front to get a quick resolution.

Room Tip: The Bay Villas are close to the beaches. Ask how many bathrooms as they differ by unit if your trav...
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  • Stayed August 2013, traveled with family
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Helpful?
1 Thank CanuckontheGo56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Kapalua Villas, Maui

Property: The Kapalua Villas, Maui
Address: 2000 Village Road, Kapalua, Maui, HI 96761-8727
Phone Number:
Location: United States > Hawaii > Maui > Kapalua
Amenities:
Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Kapalua
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Kapalua Villas, Maui 4*
Number of rooms: 126
Official Description (provided by the hotel):
The Kapalua Villas are located on the beautiful Kapalua Resort on the west side of the island of Maui. Offering 1, 2 and 3 bedroom condominium accommodations. ... more   less 
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Also Known As:
The Kapalua Villas Hotel Kapalua
Kapalua Hotel Lahaina
Kapalua Resort Lahaina
Kapalua Villas Maui
The Kapalua Villas, Maui

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