My husband and I were on our honeymoon and so excited to get to Maui and get to Kapalua Villas. First when we booked the room we requested a noon check in time since we were arriving in Maui at 9AM and would have wanted to check in early, get changed and enjoy the beach for an afternoon after a long flight. When we arrived at noon the woman at the front desk was quite rude and surprised that we requested an early check in and were there at noon to check in. She called the housekeeping staff to check on our room and see if it was ready which it wasn't. Not sure how often they get early check in requests, but you think they'd try to meet their clients requests as much as they can. It just seemed like they don't make that effort. She told us she'd call us when the room was ready so we went off sightseeing and returned at 9PM and never received a call from her. Again, made it seem like they don't care about their clients.
When we got into our Ridge Villa it was beautifully updated and nice. We were happy with it although it was a little far from the beach but not a bad walk and they also had parking near the beach which was fine. The air conditioners make some rattling noises, but not too bad. This was the end of our good trip...next we saw roaches in our villa and some dead ones outside. Then one day we heard something shuffling around in the kitchen and didn't know what it was. My husband took a look under the stove and there were 2 mice on one of those sticky pads under there. We were shocked by this and didn't even think to call the front desk since it was our second to last day at the villa and frankly didn't want to move to another villa for 1 day. Upon checkout, my husband mentioned the roaches and mice to the front desk so they'd know there was a problem and they said they were surprised because people have never mentioned to them that their villas have roaches and mice in them. Well obivously they had to have known there was an issue with this villa since there was a terminex receipt in one of the kitchen drawers and there was 5 other mouse traps under the sink and who knows where else in that unit there were traps. They told us they'd take the villa off their list and get it checked out, but I am sorry to say, I don't think they would do that. From what I am reading on this site, there are plenty of other people who have seen bug issues in their units, so I am not buying that they aren't aware of any bug issues in their villas.
- Official Description (provided by the hotel):
- The Kapalua Villas are located on the beautiful Kapalua Resort on the west side of the island of Maui. Offering 1, 2 and 3 bedroom condominium accommodations. ... more less
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- Also Known As:
- The Kapalua Villas Hotel Kapalua
- Kapalua Hotel Lahaina
- Kapalua Resort Lahaina
- Kapalua Villas Maui
- The Kapalua Villas, Maui