This was our first time to Maui... We have been to several all inclusives. We were in Maui for a wedding so it was the main reason for picking this vacation.We had a gold villa one bedroom suite, which was beautiful at the kapalua golf villas.
This is a very rainy part of maui, yes you can drive 10 min down the road and the sun is shining It rained three out of seven days which did not impress us. It is dark in Maui until 7:30 am so dont think you are going to get up to start enjoying the sunshine The hottest it ever got to was about 82 f by 1:00 pm and then it is dark by 6:00 pm. It is very expensive there. You will need a vehicle as the resort shuttle wouldn't even take us to a luau which was off the property. The shuttles do not leave the property.
From the start of check-in at this resort we new we were just another person. The customer service was horrible. Here's your map, this is your room number and give us your credit card for the resort fee. This included such a great deal she said your parking, wifi and access to the spa. No services at the spa just access to the spa. We tried to ask a couple question and were told it is in your package. So after 20 min of driving around trying to follow the map that we were not to ask questions about we gave up and found a shuttle driver sleeping in his van. Could have been his break time so we asked him instead of him saying follow me i will show you he says oh where is your map. We never did get wifi to work on our ipad. The 1-800 number in the room is only for the connection they could not help with wireless. We also had tella marketers calling us in the evenings. We went to the front desk a couple days later to get some help again trying to find our beach and the other pools and chatted with Samantha a very nice lady, who advised us the manager would be calling us to apologize and fix things. He never did. I guess I thought perhaps he could've comped the resort fee at least upon check out . So I would say this place really doesn't make you feel like a guest.
You will not get cleaning service everyday. The kitchen had every appliance you could think of if you are going on vacation to cook. It is very quiet if you want to come some place to relax. You will need to drive to the beach or take the shuttle. At the end of February you will apparently no longer have access to the Ritz Carlton pools so if you are a pool person this will not be the place for you. The pineapple grill gave great service may be a bit pricey. Very beautiful golf courses with a price tag. Oh and don't go to the Rc residences.. This should've been pointed out on the map as you will very kindly be asked to leave.
So when in Maui we say bring MasterCard We will be sticking with all inclusives for the guest appreciation, the cost, sunshine and no need for a vehicle.
- Official Description (provided by the hotel):
- The Kapalua Villas are located on the beautiful Kapalua Resort on the west side of the island of Maui. Offering 1, 2 and 3 bedroom condominium accommodations. ... more less
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- Also Known As:
- The Kapalua Villas Hotel Kapalua
- Kapalua Hotel Lahaina
- Kapalua Resort Lahaina
- Kapalua Villas Maui
- The Kapalua Villas, Maui