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Reviewed October 27, 2019 via mobile

If you are looking for a resort where you can completely relax then this is it. It is a little away from everything so you will need a hire car but you could easily just spend your whole time here. Multiple pools, a private beach, fantastic gym and equipment, and they had really good resort activities. We did the yoga and the hike. This place isn’t cheap but you will love the experience.

Date of stay: October 2019
Trip type: Traveled as a couple
2  Thank 655marianneh
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed October 26, 2019 via mobile

Dear housekeeping,

Please make sure to clean the room thoroughly from the last guests, as I’d prefer not to see this stuck on our closet door in our room. I am seriously disgusted by this. I’m also pretty unhappy that housekeeping carelessly slung my good jewelry on our bathroom floor, not noticing it was there. If they would’ve vacuumed after that, my jewelry would be gone. I expect better than this when I paid the price of a brand new car for this vacation.

Date of stay: October 2019
Trip type: Traveled as a couple
1  Thank jbmunday
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
RCKapalua, Manager at The Ritz-Carlton Maui Kapalua, responded to this reviewResponded October 28, 2019

Aloha jbmunday and my sincere apologies for the mishaps you have encountered with our housekeeping service. This is certainly not representative of the high standards to which we hold ourselves and I appreciate you allowing us to connect with you while you are still staying with us. Thank you for taking the time to speak with us directly and we look forward to providing the world-class service for which we are known for the remainder of your stay.

Warmest Aloha,
Natalie Wise
Executive Assistant Manager – Rooms Division

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 22, 2019

I drove to the Ritz so I could hang on their beach. Valet parking. Great coffee in the dining room. Non guests cannot use the pool. The beach is gorgeous. I rented a chaise and umbrella from a property next to the Ritz. $35 for both. The water was not rough and I met a some people from New Jersey. After the beach, I went to the lobby and had fruit infused water. The lobby is spread put and open air. I sat in the most comfortable chair and took deep breaths. Totally worth the 2 days of travel.

Date of stay: October 2019
    • Value
    • Location
    • Service
2  Thank Julie E
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed October 21, 2019

Everything at this hotel was absolutely ridiculous. The concierge Thomas was so helpful and nice in setting up and recommending activities. Our stay was absolutely perfect, the room was so nice! and having access to the club lounge made grabbing a quick bite super easy. The staff really do make everything so much more enjoyable, the valet Outi was also so considerate, offering directions, towels and water for whatever excursion we were going on that day. The hotel also offers a complimentary photography session which makes for a nice keepsake and the photographer Lauren was great.

Date of stay: October 2019
Trip type: Traveled as a couple
Thank Cassandrak1991
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed October 21, 2019

My Family of 7 stayed for 5 nights this past July and absolutely loved it. We had a two bedroom residence and a separate regular hotel room. There was plenty of room for everyone and the service was outstanding. The pool is absolutely beautiful. The cabanas a great, we had one for a day. The beach is a bit rough but we enjoyed it. Ate at the lobby cafe, the pool area and the Burger Hut and all meals were very good. Pricey as expected but good. As many other reviews have indicated, the Honolua Store neighboring the Ritz is reasonable and the food is delicious. We stopped in there almost daily for one thing or another. We had a photo sessions which was pretty good. The photographer was good at recommending spots for pics and unique poses and groupings and shots.
There were only two small disappointments on our trip. First was that you are forced to valet your car for a daily fee despite the very large lot only being a short walk from the entrance. That being said, the valet staff was amazing. They were fast, friendly and very helpful. Provided towels to us for our day trips out. Gave some recommendations and directions when needed. They truly provided great service, everyone of them.
The other item was that there is really no benefit with your Marriott status. Being a Titanium Member it would have been nice to get an upgrade or something to acknowledge your status but that didn't happen. All in all the stay was great and we can't wait to go back. Kapalua is great part of Maui.

Date of stay: July 2019
3  Thank 746andres
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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