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“Beautiful ” 5 of 5 stars
Review of The Ritz-Carlton, Kapalua

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The Ritz-Carlton, Kapalua
Ranked #1 of 2 Hotels in Kapalua
Certificate of Excellence
San Pedro Garza Garcia, Mexico
Level Contributor
54 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Beautiful ”
5 of 5 stars Reviewed April 28, 2014 via mobile

We went on Easter holiday and was fantastic!!!
The room, the kids pool, all the flowers and everything was just perfect!!! We loved it!!
It has a huge grass that my daughter couldnt get enough of it .
Its paradise!!!
The people are super nice !!!

Stayed April 2014
Helpful?
1 Thank Tatiambrosio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,723 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (557)
Date | Rating
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jax, fl
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed April 28, 2014

Just arrived home from a 6 night say at this property. The main areas of this hotel are great. lobby, pool, fitness center, etc... However, I can't say that my entire experience was great.This hotel was not inexpensive, my Marriott Platinum status and $350 a night (plus $30 resort fee) got me a ground floor room with no view. When I arrived to my room, there were 2-3 huge spider webs on my patio (with spiders that I wanted nothing to do with), they were still there when I left, 6 days later. There was also a used housekeeping rag on my patio when I checked in, that too was still there when I left. The sushi restaurant on the lobby was closed the first 3 nights I was at the hotel? My bathroom sink drain was broke and took 2 days for housekeeping/maintenance to fix. This property has the potential to be a 5 star property. The property is really beautiful and in a great location. The amenities are first class, but for the money and my "Ritz" expectations, this wasn't my best stay.

Room Tip: my room was 4th floor which was two floors below the lobby and ground floor. higher the floor the be...
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  • Stayed April 2014, traveled on business
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
3 Thank becauseican68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rocky Mount, North Carolina
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed April 26, 2014

Family of 5, first stay at Ritz for 7 nights. Fast, curteous reception at front desk. Suite was very large with microwave, fridge, freezer, toaster, etc. Furniture was dated. Three large TVs although main TV in living area didnt work well - call maintenance - replaced TV - still would not work 80% of time - probably poor cable connection. Grounds were immaculant. Rained every day - very windy - could not enjoy ocean swim. However shuttles would take us to better wind protected beaches. Pools were not really kid friendly. Staff was great! Food was good. Self parking was overpriced. Bed was very comfortable. However there was a loud high pitch wistle that occured every night 2-3 times waking us up (we think it had to do with the plubing but are not certain). Our ocean view, didnt have an ocean view unless we walked out on the balcony (then if we looked to the left we had a nice view). Kapalua is a long ways from many other island activities. We did the road to Hana (great trip) and upon return (after 6 hours of driving) we had 3 hour road jam around Lahaina trying to return to Kapalua. Had a great meal at Merrimans which we found as the only "great" restaurant in the west Maui area. I probably would not recommend the Ritz or stay there again - due to the weather in that area and the distance to other Maui activities.

Room Tip: The suites were very spacious. The pools were good for adults. The views from the Ritz are beautiful...
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  • Stayed April 2014, traveled with family
    • 4 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Samuel999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leamington
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed April 26, 2014

Beautiful!
Very picturesque & elegant.
Gourmet cuisine, excellent room service.
Rooms are large, comfortable and very well decorated.
Walk along the gorgeous beaches.
Party or relax in their large outdoor jacuzzi.
Grocery store, serving hot & cold prepared food selling clothing, trinkets etc. just a five minute walk away.
We had a great time!

  • Stayed February 2014
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank gigetaway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
seattle
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed April 24, 2014

After an exhausting, negative and frustrating experience with Kapalua Villa's we decided to cut our losses and check with Ritz Carlton for accommodations to salvage our vacation. Our good fortune was to be greeted by Front Office Manager, Kevin Bass. Kevin immediately recognized our dilemma (spring break, no reservation) and welcomed us genially. We were given a number room options and chose a beautiful terrace room. Enjoyed pool, beach, spa, breakfast buffet, and frequent reliable shuttle service to Plantation golf, Pineapple Grill, and Napili.

Great hotel, beautiful location and weather during our stay. Outstanding positive attitude all staff from arrival to departure. Looking forward to our next visit.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank vinrouge-seattle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saranac, Michigan
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed April 23, 2014

This is a beautiful resort with lots to do or nothing at all. We stayed 7 nights at the Ritz and the staff were very attentive and informative. The only downfall of the resort is the location. It seemed to have rain and wind all the time. I know there is nothing the Ritz can do about the weather but to enjoy our time there we had to daily go to Lahaina just a few miles down the road to escape the weather. The only negative I give the Hotel is the price to self park your car each day seems extreme given the price you pay for the room. We stayed 7 nights at the Marriott with no parking fees. All in all we enjoyed the Ritz

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Karl J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tracy, California
2 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed April 22, 2014

Great experience for our honeymoon. Exceptional service, great rooms, definitely top notch service. I would recommend booking the breakfast when staying at this hotel. This hotel has great views of the beach and surrounding area. Only draw back is the strong wind and no real beach access compared to neighboring hotels.

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Indo209
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, Kapalua

Property: The Ritz-Carlton, Kapalua
Address: 1 Ritz-Carlton Drive, Kapalua, Maui, HI 96761-9067 (Formerly The Ritz-Carlton, Kapalua)
Phone Number:
Location: United States > Hawaii > Maui > Kapalua
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Kapalua
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton, Kapalua 5*
Number of rooms: 463
Official Description (provided by the hotel):
Nestled on 54 acres, The Ritz-Carlton, Kapalua showcases a stunning, fully-renovated destination resort offering 463 guestrooms, including 107 residential suites, warm wood floors, travertine bathrooms, flat-screen televisions and Hawaiian-inspired artwork. The spa beckons with treatment rooms framed by private garden showers, volcanic stone grottos, heat therapies, and a fitness center with spectacular ocean views. Jean-Michel Cousteau's Ambassadors of the Environment offers all levels activities from land to sea. Also featured are six restaurants, indoor/outdoor meeting space, an inviting children's pool and luxury cabanas. It is enveloped by picturesque Kapalua Resort’s two championship golf courses, dining and a century-old pineapple plantation. ... more   less 
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Also Known As:
Ritz-Carlton, Kapalua Hotel Kapalua
Ritz Carlton Maui
Ritz-Carlton Lahaina
Ritz Lahaina
Lahaina Ritz-Carlton
The Ritz-Carlton, Kapalua Maui

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