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“Beautiful hotel”

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The Ritz-Carlton, Kapalua
Ranked #1 of 2 Hotels in Kapalua
Certificate of Excellence
Reviewed January 14, 2014

It was my first trip to Hawaii and my family had a great time staying at Ritz. It's a beautiful hotel with nice swimming pool. The pool is so good my family spent lots of fun time there. I'd love to take my family back to this place someday.

  • Stayed: August 2013, traveled with family
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1  Thank chriskim56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,692 - 1,698 of 3,430 reviews

Reviewed January 14, 2014

I have stayed in other RC's around the world, but this one falls short. I expected a 5 star and we received a 3 star. We were told that this hotel had recently spent 80 million dollars renovating this Hotel. I could tell that the rooms were newer but the rest of the place is lacking. Stucco falling/bulging on the exterior walls, the stair wells smelled like locker rooms with oil running down the walls. Talk about a noisy Hotel, you could hear every neighbor coming and going with their doors slamming throughout the night. It sounded like the unit above us had furniture races all night long. Our AC unit was so noisy, maintenance had to repair it. The TV and Cable system is leftover from the 80’s. The smoke detector has flashing green lights that light up the room at night along with a red light from the emergency light. Why would these be mounted above the bed is beyond me. The pool was heated one day, but most of the time it was chilly. They were defiantly under staffed around the pool area with over two hundred people and two bartenders. The Bar in the Lobby area is also understaffed, the bar can easily seat 20 people, but there are only 6-7 chairs HuH !! I will say that the staff is friendly. The Christmas Buffet was way over priced and was somewhat small for charging over $90.00 per person. Dining is this place will break the bank, we ended up traveling elsewhere for lunch and diner. The room charge $879.00is another outrageous fee along with all the taxes, We traveled as a family and will not return to Ritz-Carlton Kapalua, they have over priced themselves out of the market for my taste.

Room Tip: If you have a family, stay in a Condo,(we have on other occasions) eating out will kill you, really...
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  • Stayed: December 2013, traveled with family
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6  Thank 62coop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 12, 2014

If you are planning to go to Maui, make sure that you have a good partner or group. I've just came back from my honeymoon and I can affirm that we had the time of our lives. Ritz Carlton is definitely the best option on the island. The staff are great, always smiling and happy to serve you. Just make sure you get the "Club Lounge" level. It's awesome to have food 24hrs and the breakfast is amazing.
I highly recommend to use the concierge services, they're great and very very sweet.

Room Tip: I highly recommend the top floor with the ocean view.
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  • Stayed: January 2014, traveled as a couple
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Thank Renata F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 12, 2014 via mobile

An amazing facility with extraordinary beaches, incredible views, the best possible service, and very well maintained rooms.

A distance away from traffic and crowds, a great place to visit for a restful time in some of the prettiest surroundings anywhere.

Having a car permits easy transportation to lots of reasonably nearby sights and terrific activities.

A unique and spacious resort in a wonderful location. Spectacular.

  • Stayed: May 2013
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2  Thank Bills2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 9, 2014

Stayed at the Ritz-Carlton during Christmas, the room was spacious with views over the pool area toward the ocean. The resort is quite large and the staff offered some great activities including snorkelling with turtles in Kapalua Bay and Stand Up Paddle boarding. The only downside was the dining at the resort, very disappointed with the Terraces Christmas Evening buffet, luckily we had a car and found some great restaurants nearby in the Kapalua area and further south in Napali and Kahana. The staff were exceptional and offering ideas and suggestions all the time. One of the best beaches was Kapalua Bay, swimming with turtles off the beach. Overall a great time away.

Room Tip: It is a big resort so be prepared to walk a lot.
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  • Stayed: December 2013, traveled with family
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Thank sunshinecoaster72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 8, 2014

Awesome vacation! The staff at the Ritz were outstanding. Everyone greeted us with upmost respect and went out of their way to make sure our stay was everything we expected. The grounds are beautiful and were well kept. Awesome views all the way around. We tried several of the restaurants they had on site, and found all of them amazing. I can't say enough about this awesome place and the hospitality we received from everyone. I would highly recommend the Ritz-Carlton, Kapalua to everyone. Thanks for such a wonderful experience.

Room Tip: We were on the West side on the 5th floor overlooking the golf course and also still had an ocean vi...
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  • Stayed: January 2014, traveled with family
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1  Thank Cindy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 7, 2014

While I found the facilities a touch worn due to the proximity of the ocean and related storms, what shined was the staff and a no problem attitude. I stayed there for three or so days in November 2013 and enjoyed the hotel. The beach is a slight walk, so it is not a quick dash to the beach. It was the staff that made the stay a breeze.

Room Tip: Lower floors closer to pool and hot tubs. They are also farther to walk, and the resort is large. A...
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  • Stayed: November 2013, traveled with friends
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Thank EricSquires
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, Kapalua

Address: 1 Ritz-Carlton Drive, Kapalua, Maui, HI 96761-9067 (Formerly The Ritz-Carlton, Kapalua)
Phone Number:
Location: United States > Hawaii > Maui > Kapalua
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Kapalua
Price Range: $562 - $1,678 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Kapalua 5*
Number of rooms: 463
Official Description (provided by the hotel):
Nestled on 54 acres, The Ritz-Carlton, Kapalua showcases a stunning, fully-renovated destination resort offering 463 guestrooms, including 107 residential suites, warm wood floors, travertine bathrooms, flat-screen televisions and Hawaiian-inspired artwork. The spa beckons with treatment rooms framed by private garden showers, volcanic stone grottos, heat therapies, and a fitness center with spectacular ocean views. Jean-Michel Cousteau's Ambassadors of the Environment offers all levels activities from land to sea. Also featured are six restaurants, indoor/outdoor meeting space, an inviting children's pool and luxury cabanas. It is enveloped by picturesque Kapalua Resort’s two championship golf courses, dining and a century-old pineapple plantation. ... more   less 
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Also Known As:
Ritz-Carlton, Kapalua Hotel Kapalua
Ritz Carlton Maui
Ritz-Carlton Lahaina
Ritz Lahaina
Lahaina Ritz-Carlton
The Ritz-Carlton, Kapalua Maui

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