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“Can't wait to go back!” 5 of 5 bubbles
Review of The Ritz-Carlton, Kapalua

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The Ritz-Carlton, Kapalua
Ranked #1 of 2 Hotels in Kapalua
Certificate of Excellence
Baldwinsville
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Can't wait to go back!”
5 of 5 bubbles Reviewed October 18, 2012

We had an incredible stay at the Ritz. Pampered from the first step onto the curb where we were greeted with beaded leis and a tropical drink (which we were too tired to accept). Rooms were great, restaurants good (but check out the Honolua General Store a short walk up the road for breakfast, a deli, liquor store and more). Beaches were great - take the beach front walk all the way to Kapalua Cove which is the most sheltered beach for swimming. And you must must must watch the sunset and have dinner at Merrimans in Kapalua Cove. The hotel shuttle will take you over and back, although it is walkable. Definitely do the spa and the Banyon tree restaurant four courses with wines. This place is quiet and more of an adult retreat than a family spot.

Room Tip: Beachfront deluxe is the way to go, the higher the better for views over the trees. The golf course...
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  • Stayed September 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Jackie328i
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,089 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (598)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
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English first
Mansfield, Texas, United States
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed October 16, 2012

Our first stay at the Ritz (using Marriott points) was absolutely amazing. Superb service throughout the resort, but especially at the pool. Charles took care of us from the very start and treated us like royalty. He even upgraded our cabana for us! Watching the baseball playoffs with a view of the ocean on an outdoor sectional was the highlight of our trip (I'm totally serious). We got the same treatment indoors with an upgrade to a huge two room, two bathroom suite for our five night stay. Highly recommended--we will definitely be back. Just watch out for the Maui onions--they literally put them on everything. I heard it's a tourist thing and that the locals don't really eat them. Otherwise, everything was fantastic. Make sure you meet Charles at the pool--love him!

Room Tip: If you are a Platinum Marriott Rewards member, they will honor that and upgrade your room for you...
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Blythecats
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California, United States
Level Contributor
1 review
5 of 5 bubbles Reviewed October 16, 2012

Came in with a headache from partying the prior night. Staff are cool and always there to help. I had an ocean view room of which everything is just amazing. Food is great but a little pricey. Would stay again.

  • Stayed October 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Dinky L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grass Valley, CA
Level Contributor
58 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 bubbles Reviewed October 16, 2012

We stayed at the Ritz only 1 night for our anniversary. The staff was VERY warm and friendly. We were greeted with a smile, a lei and a drink upon check in.
A bit later after we checked in, there was a knock at the door and we were given a plate of chocolate covered strawberries with “Happy Anniversary” written in chocolate. It was a very nice surprise.
The room was beautiful and the bed was very comfortable. The beach is a bit of a walk and can be very windy. The food is very pricy, but it is the Ritz and you pay for the name.
The fine detail cleaning could have been better, like around the baseboard etc.
It was great for 1 night, but much preferred it when we moved down to the Marriott on Kaanapali beach the next day.

  • Stayed August 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TomOates
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Clemente, California
Level Contributor
54 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed October 16, 2012

Wow, factor, at this Hotel. We stayed in September with our dear mother, a special trip. Great service, and the rooms were well appointed, with fabulous view of the Ocean, and beautiful Garden area. We got the package, where breakfast was included, just lovely and delicious. And the service and ambiance was real special. Out Mother just loved it, and the staff, could not have been nicer. Only down side, was that the beach was not good for swimming, because of the tides, but very beautiful to walk to, sit, enjoy and read a great book.
the pool area was lovely, with a great bar for those special hawaiian drinks.
We will be back.
Bob and Elizabeth, San Clemente, CA.

Room Tip: Not on the beach, but great beach to walk to, and enjoy.
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  • Stayed September 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Bob K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed October 15, 2012

My boyfriend took me to Maui for my birthday. Everyone was so pleasant, maid service twice a day. The most romantic dinner at our cabana , private butler. Service was excellent. Would definitely recommend the Ritz Carlton and would absolutely come back, perhaps for our honeymoon ;), ;).. An unforgettable vacation .

  • Stayed October 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Ec129
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cleveland
Level Contributor
74 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 bubbles Reviewed October 15, 2012

This was our fourth stay at this hotel, and we will continue to return. We had a lovely ocean view room on the club level. The club offered several different selections per day with lots of food items, including fresh tuna pita sandwiches, chicken salad, soba noodles with shrimp, fresh salads, iced tea and other beverages and many different small bites for dessert The staff was friendly and the buffet breakfast was really good. We love the beach and the pool is impeccably maintained ~ even when crowded, you feel very special and we've never felt crammed in like at many other hotel pools. The pool staff is very kind, passing out iced towels and pineapple slices to cut through the heat of a few 90-degree days.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank AmyLynn230
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, Kapalua

Property: The Ritz-Carlton, Kapalua
Address: 1 Ritz-Carlton Drive, Kapalua, Maui, HI 96761-9067 (Formerly The Ritz-Carlton, Kapalua)
Phone Number:
Location: United States > Hawaii > Maui > Kapalua
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Kapalua
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton, Kapalua 5*
Number of rooms: 463
Official Description (provided by the hotel):
Nestled on 54 acres, The Ritz-Carlton, Kapalua showcases a stunning, fully-renovated destination resort offering 463 guestrooms, including 107 residential suites, warm wood floors, travertine bathrooms, flat-screen televisions and Hawaiian-inspired artwork. The spa beckons with treatment rooms framed by private garden showers, volcanic stone grottos, heat therapies, and a fitness center with spectacular ocean views. Jean-Michel Cousteau's Ambassadors of the Environment offers all levels activities from land to sea. Also featured are six restaurants, indoor/outdoor meeting space, an inviting children's pool and luxury cabanas. It is enveloped by picturesque Kapalua Resort’s two championship golf courses, dining and a century-old pineapple plantation. ... more   less 
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Also Known As:
Ritz-Carlton, Kapalua Hotel Kapalua
Ritz Carlton Maui
Ritz-Carlton Lahaina
Ritz Lahaina
Lahaina Ritz-Carlton
The Ritz-Carlton, Kapalua Maui

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