I wanted to share my unfortunate experience. My boyfriend and I were driving into Wellington, about an hour away and I called to see if they had any cabins available. I spoke with a women, at 5: 20pm, who said yes they had space and that she would hold the cabin for us until 6: 30pm. I said great, but then I asked if she could hold it till 7pm just in case we ran into traffic...She said, well if you have a credit card I can hold it all night for you. ..So, I gave her my credit card#. About 45 minutes later around 6: 10pm, we decided to stop earlier because we were tired and called to cancel. She told me she was going to charge my credit card a cancellation fee. I tried to dispute by saying that it hadn't even been an hour, well before.6: 30pm,.the original time she said she could hold it for, and that she never advised there would be a cancellation fee. She then told me to "Shut Up!" and that I was putting words into her mouth, told me that I was being unreasonable, and said "whatever you're being charged!" then hung up the phone on me. I had no opportunity to attempt to reason with her. I tried putting a hold on my credit card but she had already put the charge through. I tried calling her back about an hour later to advise her that I would be filing a complaint with consumer affairs and she said "Whatever" and hung up on me again. I was in shock at her immature way of dealing with a customer by just hanging up the phone. We never stayed at their park so I honestly can't speak about the facility but the customer service was poor enough for me to write a negative review.