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Reviewed 4 weeks ago via mobile

We stayed at White Rocks for the first time in 2015 - two adults, two young teens, and have holidayed there every summer since. We can’t wait to go this summer! Lovely clean hotel - and adjacent bungalows, excellent food- with lots of choice. Beautiful beachfront location (situated on glorious white rocks!) but not for the infirm. It’s a steep walk down to the beach which is quite rocky in places. The beach is supposedly private, but is sometimes frequented by ‘visitors’ on occasion which isn’t particularly welcome on such a small beach area. The beach really should remain private for those staying in an expensive hotel, as sun-beds on the beach are limited. The pool is higher up from the beach and very hot during the height of the summer, but mostly used by families with younger children. Beach/sea activities are available on the nearby beach - a short walk or swim away!! However, last year the hotel offered private rental of a lovely rib (speedboat). We went out with another family for a few hours and had a fantastic time visiting nearby beaches and swimming in the glorious, warm sea. Well worth the money!!
Evening entertainment is only once a week with a two man band but quite charming. Argostoli (the capital) is only 5 minutes away in a taxi if you want a bit more activity
and choice of things to do. Still quite laid back though.....so a highly recommended place to visit if you want/need to unwind

Date of stay: July 2018
Trip type: Traveled with family
1  Thank Q6614QGnadined
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhiteRocksHotel, Other at White Rocks Hotel Kefalonia, responded to this reviewResponded 4 weeks ago


Dear Reviewer,

We are delighted that you have enjoyed our rib boat hire available this season as well at the White Rocks Hotel Kefalonia private beach. We are pleased that you have appreciated our serene seafront, our laid back atmosphere and our dining services. We kindly inform you that we have upgraded both our pool as well as our dining experiences and we are looking forward in welcoming your family back this season.

Kind regards
the White Rocks team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

I would have given this hotel five stars but I am so very upset about our bill. My partner needs to drink kefir on a daily basis so we removed some cans from the fridge to accommodate it. When we checked out we were told that we have to pay for the items that were removed even though they are still totally one hundred per cent usable. How can this possibly be good customer service? Other guests please be aware of this. The manager said if you had removed chocolate it would not be in a reusable state but it was cans not chocolate!!!

Date of stay: June 2019
Trip type: Traveled as a couple
3  Thank Helen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhiteRocksHotel, Other at White Rocks Hotel Kefalonia, responded to this reviewResponded 4 weeks ago

Dear Mrs Helen K.

Thank you for taking the time to write your review. Kindly note that the hotel maintains a health, safety and quality standard. Guests are always informed at check-in and at all our point of sales.

Kindly note that we do not offer self-catering services and accommodation, therefore food and drinks are not to be brought in or consumed in the hotel.

The in-room refreshment bar is a standard mini-bar serving the purpose of keeping drinks cool. Storing sensitive food as milk or medication is not advised. Bar items are reasonably priced and re-stocked daily by the hotel staff. We charge for items removed from the stock whether consumed or not as certain temperatures may affect the consistency of food, beverages or wine thus damage them irreversibly.

Thank you for your understanding and for respecting the hotel’s health, safety and quality policy.

Kind regards
The White Rocks team


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Reviewed 4 weeks ago

Last day of what has been a truly relaxing holiday. We found the staff to be welcoming and helpful. Restaurant staff especially the manager always made you feel very at home. Views amazing and we will definitely back. Thank you

Date of stay: June 2019
Trip type: Traveled as a couple
Thank 23alwaysaway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhiteRocksHotel, Other at White Rocks Hotel Kefalonia, responded to this reviewResponded 4 weeks ago

Dear Reviewer,

Thank you very much for your kind words. We are delighted that you have had a truly relaxing holiday. We are very pleased that you have appreciated our sea views, our professional staff as well as our MaitreD' Hotel.

Looking forward in welcoming you again in the near future.

Best Wishes
from the White Rocks team

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Reviewed 5 weeks ago via mobile

Another weeks holiday at the White Rocks and our 4th Visit.
The hotel and surroundings never fail to take your breath away it really is a beautiful place.
Previous stays we have used the bungalows but on this stay we used the hotel , 3 rd floor road view.
The rooms fantastic, very clean comfy beds and a great bathroom. It’s a road view so what can you say we were not on the balcony long so it didn’t bother us and although a bit of traffic noise it’s nothing really.
The pool is still as nice as I remember and the new sun beds are very comfy, if you can’t get by the pool there’s other beds to use within reach of the pool.
Beach again is great a bit stoney but what a view.
Now about these changes.
If your a first time visitor then they won’t resonate with you and you will have a fantastic holiday.
As a returning guest you pick up on things, yes nothing stays the same forever and all things have to evolve however not all change is good.

There’s obviously been a few retirements or people moving on and it shows, we did notice that some staff seemed subdued as if being permanently scrutinised and didn’t seem to be able to relax.
When charging drinks to your room you are permanently being harassed to sign for your drinks. You pay a good price to stay at this hotel and we enjoy sitting in an evening watching the fantastic views and having a few drinks prior to dinner rather than trek into Lassi where the drinks are a bit cheaper. It’s personal preference of course but for us the comfort and views from the hotel out weigh a few euros savings. But all this sign here sign there is annoying to say the least. Why not just give us a bill after every round of drinks and then sign all at once or pay cash?.. it’s as if your being judged as a risk of doing a runner. It’s a small thing but annoying.
We enjoy the dressing up a bit for dinner it signals this place out from other places. However if your going to have rules then stick to them, a tee shirt is not a shirt with a collar and there’s definitely been a change at the restaurant. I feel this is due to a bit of cost cutting by not having a permanent maitre d. In previous years things were different and you were made to feel a bit more special.
The food is just as good as I remember but no lamb for a whole week was surprising.

Drinks
The white wine at the pool bar has been changed to a Local drink and I must admit I will drink most things but that wine is only palatable watered down with ice.
There’s obviously some confusion at the lungomere bar. One night I asked for a wine list and was presented with one and told you can also have all the wines by the glass.
A few nights later we were told sorry there’s no wine list but you can have a bottle of the white Rocks red or white. I said I read the wine list the other day and was told I must be confused!
Well I don’t see how I was confused as I bought and have paid for a bottle of red from a nearby vineyard the Gentilini.

Anyway that’s my review it’s an honest one.
As I say as a first timer your going to love it,
Returning guests will notice the changes.

We will be back again at some stage as if you want a relaxing week with nothing but fantastic views and little stress then it’s still a great place,

The criticisms are there to help the hotel going forward and not a whinge ( much )

Date of stay: June 2019
Trip type: Traveled as a couple
1  Thank 478garyb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhiteRocksHotel, other at White Rocks Hotel Kefalonia, responded to this reviewResponded 4 weeks ago


Dear Reviewer,

Thank you for taking the time to write your review and for appreciating our breathtaking sea views and interior design after your recent stay with us. This year we are celebrating 45 years in the hospitality business and we have launched the following new experiences and services: New suites with private infinity pool, new team of Chefs, fiber to room technology allowing complimentary quick and secure internet, all day dining services, boat and gazebo hire. We do offer a wine list for both restaurants and local wine by the glass for the guests who wish to have a refreshing aperitif wine by the pool. Alternatively guests at the pool can choose prosecco, rose or white bottled wine. Thus we are sorry that you feel that your expectations were not met. Please allow us to express our apologies. We always strive to provide a superior service and we are sorry that you left the hotel thinking otherwise. We take guest comments seriously and we continuously review our operations. We will also pass your comments to the relevant department.

We thank you for sharing your thoughts, we wish you all the best and we remain at your disposal should you wish to give the opportunity to serve you in the near future.

Kind regards
The White Rocks team

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Reviewed June 11, 2019

the parc is absolutely beautifull and no noise of the traffic,we had excellent breakfasts and a big room with modern design and a wonderfull view. All services were lovely with kind persons. Céphalonia is a very nice island

Room tip: Bungalow B 20 with elliptic engine
Date of stay: June 2019
Trip type: Traveled as a couple
Review collected in partnership with this hotel
Thank Meander58192104286
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhiteRocksHotel, other at White Rocks Hotel Kefalonia, responded to this reviewResponded 4 weeks ago

Dear Reviewer,

We cannot thank you enough for your kind words. We are delighted that you have appreciated our services after your recent stay at the White Rocks Hotel Kefalonia. We hope that we will be able to serve you again in the near future.

Best wishes from all the White Rocks team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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