Visited today for lunch.
On arriving we were told to sit where we liked.
There were 2 staff front of house.
There were only a small party of people in the lower area and 2 women with a young child who arrived just before us, and they only ordered chips.
The service was slow, the 2 staff seemed more concerned on getting set up for the evening and doing a table plan than concentrating on customers already there. Bearing in mind this was 1.30pm. The chap spent almost the whole time we were there on the phone, the girl who served us didn’t ask us how our food was before we’d finished, and on clearing our table simply asked “shall I take these away” rather than was everything ok with your meal?
We were not asked if we’d like dessert or coffee or any more drinks.
Getting attention to pay was even a struggle. I’m surprised people don’t do a runner to be honest.
We were only asked if everything was ok when we were paying. A bit late then.
This is my second visit in a month (with daughters) when things were very different, a lovely young man served us who was most polite and attentive, and the food was better quality.
It’s a lovely place with delicious food, but we felt invisible to say the least.
We both work in the tourist trade and if it were busy we’d understand, but this was very offhand service from both staff members, and for £35 for 2 mains and 2 drinks there is plenty more choice in Truro.
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