What a beautiful Hotel and surroundings. Excellent value for money. The Hotel is very clean and well kept and close to all amenities. The staff were so accommodating and friendly. Would definitely recommend a stay. More
What a beautiful Hotel and surroundings. Excellent value for money. The Hotel is very clean and well kept and close to all amenities. The staff were so accommodating and friendly. Would definitely recommend a stay. MoreShow less
Thank you so much for your nice words and for sharing your impressions with other travelers on Tripadvisor.
It would be a real pleasure for us to welcome back soon and we remain
With best regards,
We have stayed here several times now - food always amazing / cleanliness - 1st Class / staff friendly and very polite - I recommended this hotel to my sister & we were delighted when our rooms were closed by - this was their 1st time - but stated that it was just a perfect holiday.
Dear Stujax01, first of all we'd like to thank you for having chosen our Hotel Lopesan Costa Meloneras one more time for your holidays. Thank you for having gone to the trouble of sharing your experience with us and with other users. If you decided to holiday in Gran Canaria again, it would be our pleasure to see you and your sister stay with us again. Kind regards, Public Relation Department
... if it had not been for the noise, but let me start with all the good parts: beautiful garden and pool area - yes, you can tell that it is not brand new, but it is well kept and a lot of effort is spent on keeping the garden beautiful and the infinity pool is simply state of the art; the food is great - I disagree slightly with the preceding comments there, as considering the size of the hotel, the buffet and its display is in mho pretty great, but then I have a three year old and you should see my kitchen ; my husband and I spent half a day in the spa, which is very nice and the mani pedi I got was without fault (beware spa is not included, but reduced pricing for hotel guests); now to my only (but important) issue: whilst it is great that they have evening entertainment, it is not so great if it disrupts your sleep and unfortunately the music was so loud that despite closing windows it kept us awake for quite some time every night (until 11pm when it usually would stop). So, if like us you want to catch up on some sleep and like to go to bed early (even) during your vacation ask for a room away from the music.
Thank you for choosing us for your last visit to Gran Canaria. It gives us great satisfaction to know that you enjoyed your stay at the hotel. Thank you for sharing your experience with other holidaymakers and for your comments giving us ideas for our future. We hope that we will see you again at the hotel.
Amazing garden and pool area.
Loved the lobby, the terrace the drinks.
Few, well behaved children (no screaming kids around).
Breakfast and dinner buffet (half board) with big variety but nothing special. Ok for a hotel of this size.
Desert however was disappointing, has to be improved.
Coffee as well.
Didn't like the fact that you have to pay extra for the safe. Reminded me of Ryanair.
Thank you for the time it took to comment and rate your experience with us. It is very useful for us to receive feedback from our clients so that we can discern the road map ahead that we should be following. If you are thinking of staying in the hotel again, do not forget to visit our website in order to enjoy exclusive discounts.
With kind regards,
Firstly I would say this is a beautiful hotel with lush gardens and pool area. Fabulous infinity pool although all pools were very cold. Food and service both good. However the small things that frustrate me for a hotel of this class are the following : you are charged to use the room safe, the “free” WiFi is useless and anyone with teenagers would know that this is an essential so you have to purchase the WiFi and lastly you are charged to change your pool towels. Whilst none of these charges are huge I would rather pay slightly more for more holiday so that it is all included and I am not met with further unexpected expense.
Dear Sharon F,
Thank you very much for having chosen the Lopesan Costa Meloneras for your recent stay in the south of Gran Canaria and also for your overall positive valuation on Tripadvisor.
We regret that you are not agreed with our price Policy ,of course we will take note of your constructive criticism and we will transfer it to the relevant departments.
we would be delighted to welcome you back soon.
With best regards,
Just returned from a week with my 11 year old son and husband. Great hotel and facilities. Beautiful gardens and plenty of quiet shady areas for sitting/lounging. Several pools meant lots choice and all offering something a bit different (quiet pool, large infinity pool with man made 'beach', kids pool). Reserving sunbeds not allowed between 8-10am, which is great (they remove towels reserved and left unattended during this time). 1 EURO to change towels daily also OK, especially when it saves on environment damage (if this is what it actually contributes to). Hotel prices were very reasonable too; great cocktails (cheaper than outside) and cheaply priced, and large on-site supermarket were a surprise and a great bonus. We also used on-site mini-golf and tennis (astro turf) and liked both of these. Didn't use day entertainment as we were so relaxed, we didn't need it. Evening entertainment a bit poorer, some OK and some a bit poor for such a large hotel, but we didn't really mind this. Buffet breakfast and dinner gets very busy, but the up side is the food is always fresh and a good choice (we went in half term and I imagine very busy indeed in peak season) Overall, great hotel, facilities and experience -we would recommend and return again.
Dear Mr. Katie3434,
Thousands of visitors stay with us each year, but we still feel as happy as the first day when a client lets us know that their time in the hotel was satisfactory. We would like to thank you for the trust that you placed in us. We hope that there are still some corners of Gran Canaria for you to discover and that you do so together with us again.
With kind regards,