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Reviewed July 16, 2018 via mobile

Just back from a week at Villa Del Conde. Had a wonderful time and thoroughly enjoyed ourselves.

Positives

•The rooms were large, clean and comfortable. The walk in wardrobe is fantastic! Travel cot for my 11 month old was comfortable too.
•We has a large terrace rather than a balcony which we loved.
• Breakfasts have a brilliant variety and the staff were so good with my baby daughter. High chairs are good and the bottle steriliser is very good. There were no instructions for the steriliser and the staff didn’t know how to use it, however it was very similar to our tommee tippee electric steriliser so it was easy to work out.
• Pools and grounds were stunning
• The spa was fab, especially the gravity pool and private jacuzzi.
• Kettle provided on request for making bottles

Negatives
• Whilst we were warned about some building works there were 3 days of near constant (during daytime) pneumatic drilling and loud machinery noises. As our terrace was right next to this it made using the terrace impossible during the day. My daughter took naps during the day and we had hoped to enjoy the sun whilst she napped but it was too loud to enjoy this. I know that the work needs to be done but it felt overwhelming at times.
• There was also a lot of noisy gardening (leaf blowers) going on which was very distracting too. Again I am aware the work needs done to maintain the beautiful grounds but it felt that there was a lot of noise going on around our room at all times.

Overall we had a fantastic trip and it made my first trip with my daughter a very positive one.

Date of stay: July 2018
Trip type: Traveled with family
1  Thank SCoops1988
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
villadelconde, Guest Relations Manager at Lopesan Villa del Conde Resort & Thalasso, responded to this reviewResponded July 24, 2018

Dear Guest,

We hope that you had a pleasant return journey and that you enjoyed this marvelous island during your holidays.

With respect to your comments, the only thing left for us to do is to thank you for your words. It gives us great pleasure to know that you enjoyed staying in our hotel. Comments such as yours encourage us to continue and to keep working hard.

We are entirely at your disposal for any questions that may occur to you.

Kind regards,’

Guest Relation Department
Hotel Lopesan Villa del Conde

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 15, 2018

This is the third visit and the quality continued to impress. Staff are all excellent and the facilities are top class. The food is great quality and plentiful, as are the drinks. You can have any type of holiday you want - sunbathing, activity, spa, or a relaxing one. Evening entertainment is free and great quality. We had our 11 month old granddaughter with us and the staff all made her time special.

Date of stay: July 2018
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank 181keithd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
villadelconde, Manager at Lopesan Villa del Conde Resort & Thalasso, responded to this reviewResponded July 16, 2018

Dear Keith, Thank you for giving us a perfect rating. We are very happy to know that you enjoyed your stay with us 110%. For our part, we can only commit to continuing to improve going forwards so that you can continue enjoying your time in our hotel in the future. With kind regards,

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Reviewed July 13, 2018

One pf the best luxury resort on the Canary Islands. Expensive, but definitely worth the money.
It is a full complex where you can spend the whole stay without leaving the resort. Children park, tennis court, numerous swimming pools, artificial beach etc.
The quality of the food at the hotel restaurant is good, but can be tedious after 3-4 diners. However there is another restaurant where you can pay for different menus, or you can even check out others outside the complex.
I stayed there with my wife and 20 months daughter and will loved it

Date of stay: March 2018
  • Trip type: Traveled with family
    • Value
    • Cleanliness
    • Service
Thank Consty225
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
villadelconde, Manager at Lopesan Villa del Conde Resort & Thalasso, responded to this reviewResponded July 13, 2018

Dear Consty225, Thousands of visitors stay with us each year, but we still feel as happy as the first day when a client lets us know that their time in the hotel was satisfactory. We would like to thank you for the trust that you placed in us. We hope that there are still some corners of Gran Canaria for you to discover and that you do so together with us again. With kind regards,

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Reviewed July 9, 2018

A really nice big and luxury hotel. Nice swimmingpools and a breakfest to die for. Rooms is clean and fresh. The food in the hotel restaurants is a little boring though, take teh chef to a course where he learns to variete the food a bit more.

Date of stay: January 2018
2  Thank 287michaelp287
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
villadelconde, Guest Relations Manager at Lopesan Villa del Conde Resort & Thalasso, responded to this reviewResponded July 11, 2018

Dear Mr. Michael,

Thank you for giving us a perfect rating.

Our desire is that everything should be perfect so that our guests’ only concern is enjoying both the hotel and this beautiful island.

With respect to your comments, the only thing left for us to do is to thank you for your words. It gives us great pleasure to know that you enjoyed staying in our hotel.

For our part, we can only commit to continuing to improve going forwards so that you can continue enjoying your time in our hotel in the future.

With kind regards,

Guest Relation Department
Lopesan Villa del Conde & Thalasso

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Reviewed July 8, 2018

Just returned from a ten day stay with friends, hotel was excellent, rooms were very clean and very comfortable, staff were all very attentive and very professional especially the restaurant staff. Food was superb and with plenty of choice at breakfast and dinner and at a very high standard. Pool areas were clean and pools were cool and refreshing. Plenty of sun beds available all throughout the day. Only criticism was the standard of the evening entertainment which was dire and certainly not befitting a 5 staff hotel , if they sort that then perfection is not far away.

Room tip: Zone F with a pool and sea view
Date of stay: June 2018
Trip type: Traveled as a couple
Thank David B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
villadelconde, Manager at Lopesan Villa del Conde Resort & Thalasso, responded to this reviewResponded July 10, 2018

Thank you, David, for the time it took to comment and rate your experience with us. It is very useful for us to receive feedback from our clients so that we can discern the road map ahead that we should be following. If you are thinking of staying in the hotel again, do not forget to visit our website in order to enjoy exclusive discounts. With kind regards,

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