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All reviews walk in wardrobe dressing room star hotel half board quiet pool ovo restaurant plaza area sea view beautiful hotel gran canaria house band thalasso spa breakfast and dinner resident band separate shower evening entertainment room safe
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Reviewed October 25, 2017

After 14 days in half board in the Lopesan Villa del Conde, we fully understand why so many people return to this hotel : every year or even two times or tree times a year. The atmosphere in the restaurants, the gardens, around the different pools, the reception, the Plaza... is extremely warm, quiet and professinal and make your stay absolutely enjoyable and comfortable. For a little older public, a heavenly vacation. But we saw also families with small childrens having a extra good time. We do not hesitate to recommend this hotel, certainly to nice, gentlemanlike and cultivated people.

Room tip: Rooms away from the Plaza and the bar are quieter.
Date of stay: October 2017
  • Trip type: Traveled as a couple
    • Location
    • Rooms
    • Service
1  Thank Simonne L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
villadelconde, Public Relations Manager at Lopesan Villa del Conde Resort & Thalasso, responded to this reviewResponded October 29, 2017

Dear Simonne L,

First of all we would like to express our sincerest gratitude that you have chosen again our hotel and also for sharing your opinion with other travelers on the website Trip Advisor.
We are very happy to know that you had such a good time with us and we are especially glad about your positive valuation of our environment and the service.
Your detailed description and the professional analysis of your travel experiences are not only valuable for other travellers, but also a wonderful feedback to share with all members of our team.
Once more, we wish to thank you for your feedback and would be delighted to welcome you back at our hotel.

Best regards
Public Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 24, 2017

We've just returned and would not hesitate to recommend this hotel. Breath taking foyer with grounds of a botanical garden. Beautiful spacious room, spotlessly clean and very polite obliging staff. The only difficulty, and this was anticipated, was the selection of vegetarian food available at dinner. It's bad enough in UK restaurants where you are generally offered either pasta or risotto, so to expect anything more from a culture where meat and fish are very much part of the diet was asking a lot. Nevertheless, the hotel did try but it would of been perfect to have had a main course in the evenings. We were half board and all the food at both breakfast and dinner was beautifully prepared. Next time we visit I will notify them in advance and have no doubt they will accommodate me. One of the shining lights for us was the entertainments organiser, Gabriel. He was not only very warm and friendly but extremely thoughtful and professional.
We are both very much looking forward to returning in the not too distant future.

Date of stay: October 2017
Trip type: Traveled as a couple
1  Thank Alison G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
villadelconde, Public Relations Manager at Lopesan Villa del Conde Resort & Thalasso, responded to this reviewResponded October 29, 2017

Dear Alison G,

First of all we would like to express our sincerest gratitude that you have chosen again our hotel and also for sharing your opinion with other travelers on the website Trip Advisor.
We are very happy to know that you had such a good time with us and we are especially glad about your positive valuation of our environment and the service.
Your detailed description and the professional analysis of your travel experiences are not only valuable for other travellers, but also a wonderful feedback to share with all members of our team.
Once more, we wish to thank you for your feedback and would be delighted to welcome you back at our hotel.

Kind regards
Public Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 22, 2017

I stayed here for 1 week with my boyfriend after booking an indulgent escape from Jet2. We got a private transfer to the hotel, which took about 30 minutes from the airport. On arrival, reception was really useful and offered us a welcome drink. We also were given complimentary wifi and use of the safe, which I think is due to the indulgent escape. The wifi worked perfectly for us all week, whether we were in the room or by the pool.

Our room was in the block next to reception on floor 6. We had paid extra for a sea view room and we were not disappointed! I think we were quite lucky as we only had neighbours on the left hand side, so we couldn't hear any noise at all. The room itself was huge to us. It had a large bathroom with a shower, bath, toilet and 2 sinks. It also had a separate walk in closet, and 2 full length mirrors. There was also a hair dryer which worked perfectly, so you do not need to take your own. Our balcony had a magnificent view of the grounds and the sea. My boyfriend and I liked to sit out there after sunbathing and watched the sun go down. It has 2 chairs and a table and also had a drying rack, a welcomed extra!

We were bed and breakfast, which ran from 8 - 11 every day. It didn't matter which time you went as there was always a massive selection and it was so lovely. I would recommend asking to sit outside, as it overlooks the wonderful courtyard and also gets you some of the morning sun. The staff were all pleasant and were there to help you.

The grounds of the hotel are magnificent. There are a large selection of pools, including a quiet pool for adults. There is a made beach, which you can also sunbath on. There were heaps of sun beds so there was no need to try and rush for sun beds, and you were't allowed to reserve them before 10am. We found that there were so many free sun beds that we were happy to move for lunch and then come back to different ones later.

As we were only breakfast, we didn't eat in the hotel at all. We didn't drink there either. We found that you could walk to the town in just over 5 minutes using the promenade walk, and we found loads of lovely restaurants down there. We would highly recommend the K1 bar, as well as Grand Italia and La Pampa grill. There is a large selection of restaurants and bars, so there is no need to worry if you are not half board! There is also a little supermarket in town as well, where we got lots of water and alcohol for the week.

All in all, a wonderful week and I am so sad to be at home! I would definitely recommend staying here.

Room tip: I would definitely recommend a sea view room on a higher floor.
Date of stay: October 2017
  • Trip type: Traveled as a couple
    • Location
    • Sleep Quality
    • Service
4  Thank LucyTay1995
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LopesanHotelGroup, Public Relations Manager at Lopesan Villa del Conde Resort & Thalasso, responded to this reviewResponded November 22, 2017

First of all we would like to thank you very much for having chosen the Hotel Lopesan Villa del Conde for your recent stay in Gran Canaria and also for your participation in Tripadvisor.

We are glad to hear that we could match up with your expectations and would like to. Thank you for your nice comments, we will continue working to improve our service and accomplish the client's requirements.

We do not want to miss this opportunity to assure you that the satisfaction of our customers is our priority.

Either way we would like to thank you again for participating and we would be delighted to welcome you again at our hotel,

With best regards

Public Relation Villa del Conde.

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Reviewed October 21, 2017

Date of stay: October 2017
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Jet2holidays
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
villadelconde, Public Relations Manager at Lopesan Villa del Conde Resort & Thalasso, responded to this reviewResponded October 29, 2017

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed October 19, 2017

The hotel and its grounds are really great, it has 6 pools which are all immaculate. The food is a very good quality, in the buffet every evening the chefs cook the food freshly in front of you and to your order which is great. There is also a non buffet restaurant which serves the same food as the buffet but with a full waiter service.

We had a room with a sea view which was nice and spacious. One problem was sound transmitted through the walls from other guests. If you are very noise sensitive this may be a problem. We got a room move because of this to one of the smaller block and it was a big improvement.

The staff are all very friendly and professional. I cannot fault them in any way. The above
room move was handled very smoothly.

The hotel is a large resort, more like a small village, however I think this makes it more interesting and it is really very luxurious.

If you are a Booking.com customer there is no shuttle bus and you have to get a taxi from the airport - very straight forward, the taxi rank is just metres from the arrivals exit door, our taxi cost 43 EUR and English spoken no problem. ( Car parking is free at the hotel if you want to bring a hire car )

Room tip: Rooms further away from reception are quieter
Date of stay: October 2017
  • Trip type: Traveled with family
    • Location
    • Rooms
    • Service
1  Thank davidkillip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
villadelconde, Public Relations Manager at Lopesan Villa del Conde Resort & Thalasso, responded to this reviewResponded October 24, 2017

Dear davidkillip,

First of all we would like to express our sincerest gratitude that you have chosen again our hotel and also for sharing your opinion with other travelers on the website Trip Advisor.
We are very happy to know that you had such a good time with us and we are especially glad about your positive valuation of our environment and the service.
Your detailed description and the professional analysis of your travel experiences are not only valuable for other travellers, but also a wonderful feedback to share with all members of our team.
Once more, we wish to thank you for your feedback and would be delighted to welcome you back at our hotel.

Best regards
Public Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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