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All reviews walk in wardrobe dressing room star hotel ovo restaurant quiet pool half board plaza area sea view gran canaria beautiful hotel house band thalasso spa breakfast and dinner resident band room safe separate shower evening entertainment
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Reviewed August 9, 2017

The hotel is wonderful. The rooms and balconies are of a generous proportion. Very clean. Food is of a high quality. The waiting staff are so sweet and friendly. As were the ladies who attended to the cleaning of our room . They did a turn down service every night with a chocolate on ones pillow these little touches so effective The evening entertainment was of a reasonable standard. Variety was their aim.. The pools were pristene. No problem getting beds. Just two tiny quibbles. the internet was tempremental and seeing one has to pay!!! for it frustrating But to be fair reception lent me a router. which resolved the issue. The other was on arrival the lady on reception her English was so difficult to understand neither clear or concise and lacking in hotel info. But again got round that too would i go back a resounding yes. It was a perfect weeks break.

Date of stay: July 2017
  • Trip type: Traveled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank mamabearLeeds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
villadelconde, Public Relations Manager at Lopesan Villa del Conde Resort & Thalasso, responded to this reviewResponded August 10, 2017

Dear mamabear, Thank you for choosing us for your last visit to Gran Canaria. It gives us great satisfaction to know that you enjoyed your stay at the hotel. Thank you for sharing your experience with other holidaymakers and we would like to inform you that we have forward your comment to our manager to take in consideration. We hope that we will see you again at the hotel. Kind regards

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Reviewed August 9, 2017

We have had more than a few visits to this outstanding hotel. The staff are an absolute asset to the organisation. Great rooms, very comfortable beds, spacious bathrooms. The spa facilities were a highlight especially the quality of treatments. Food in the restaurant / breakfast buffet was tremendous in terms of quality & variety. The choice of pools means there's something for everyone (families, couples etc.) Nightly entertainment was very enjoyable & the seating in outdoor areas most attractive & comfortable.
Trees & outdoor gardens are SO beautiful! A brilliant hotel!

Date of stay: August 2017
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank patmcmen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
villadelconde, Public Relations Manager at Lopesan Villa del Conde Resort & Thalasso, responded to this reviewResponded August 10, 2017

Dear Patmcmen, Thousands of visitors stay with us each year, but we still feel as happy as the first day when a client lets us know that their time in the hotel was satisfactory. We would like to thank you for the trust that you placed in us. We hope that there are still some corners of Gran Canaria for you to discover and that you do so together with us again. With kind regards

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Reviewed August 8, 2017

we had the perfect holiday, in every way, relaxing, superfood , nice payable wines, superfriendly staff, professional shows in the evening... staying in half pension is perfect, this way we could also explore the island a bit or make long walks on the promenade... 8 days was too short, we wanted to stay longer :-)

Date of stay: July 2017
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank 220mireille
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
villadelconde, Public Relations Manager at Lopesan Villa del Conde Resort & Thalasso, responded to this reviewResponded August 10, 2017

Thank you for the time it took to comment and rate your experience with us. It is very useful for us to receive feedback from our clients so that we can discern the road map ahead that we should be following. If you are thinking of staying in the hotel again, do not forget to visit our website in order to enjoy exclusive discounts. With kind regards,

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Reviewed August 7, 2017

We stayed here for 11 nights in June. It was amazing. The hotel was immaculate, and with 5 pools no problem getting a good bed. The food was excellent , with plenty choice , and both main restaurants were so clean , well set out and relaxing. I have to give a special shout out to the staff at both breakfast an evening meals - they were so attentive , friendly and efficient , and always smiling. The room was large, clean and cool.And the main 'plaza' was perfect for relaxing with coffee/ wine/ cocktails/ beer. The entertainment was first class , we didnt stay every night to watch the full show but it always looked and sounded very proffessional and entertaining.The hotel location was perfect with shops, pubs , restaurants , cafes etc just 10 minutes walk each way out of the hotel , and such a beautiful walk it is along the sea front. Prices are a little more in this area (about what you would pay in the UK) but definitely worth it .Thank you so much to everyone at the hotel for making our holiday so special - we will definitley be back.

Date of stay: June 2017
4  Thank Crissy666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
villadelconde, Public Relations Manager at Lopesan Villa del Conde Resort & Thalasso, responded to this reviewResponded August 10, 2017

Dear Crissy666 Our main objective is offering excellent service to our clients. We hard day after day to be able to achieve this and there is no better reward than reading an opinion as positive as the one which you have written. Thank you. We hope to maintain this connection in the future and have the pleasure of a visit from you in the future. Kind regards

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Reviewed August 6, 2017 via mobile

The 2 weeks stay with our kids (6&9 years old) was perfect in all aspects. Food is fantastic, room are big, junior suites are impressive even for very demanding travelers. Special Thanks for Mr. Wenceslao Medina working on the reception who made our stay even more perfect. I highly reccemend the hotel for vacations.

Date of stay: August 2017
Trip type: Traveled with family
Thank MDfoxxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
villadelconde, Public Relations Manager at Lopesan Villa del Conde Resort & Thalasso, responded to this reviewResponded August 9, 2017

Dear MDfoxxx,

Our main objective is offering excellent service to our clients. We work hard day after day to be able to achieve this and there is no better reward than reading an opinion as positive as the one which you have written. Thank you.

We hope to maintain this connection in the future and hope to get the change of one our your visits again.

Best regards,

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