This hotel is in a lovely location, you won't be disappointed with the views. It is a little bit tired inside and out but has a fairly homely feel about it and generally speaking the staff tried fairly hard to please everyone. The food was excellent, plenty of variety and some things were cooked really nicely, my girlfriend is gluten free and this was catered for pretty well. We had a good week overall but feel it essential to make potential visitors aware of a few negative things that happened and therefore what to look out for.
The knowledge of the resort was lacking by the activities coordinator, any activities had to be arranged through her, however my girlfriend nearly missed an expensive horse riding session after being given incorrect directions. On her late arrival , she was also informed she should have been there 15 minutes early for fitting etc. Again we weren't told this. I had similiar experience with a paragliding session, having paid the money I was left hanging as to which paragliding supplier I had to turn up at, as there were several. It felt as if the important bit was extracting the money from the residents, details like directions were not really important. This theory was confirmed when we were harassed on a daily basis for more money, e.g to go on a pub crawl, we declined the offer of mystery free drinks etc and a tour of the town. We were later informed by those that did go that there were no freebies, no surprise there and a few euros saved. Later in the week, the in-house pub-style-quiz we had been told about all week, turned out to be a nonsense when the staff asked everyone for an entrance fee, which ironically turned out to amount to more than the prize fund anyway! Needless to say most of the 40 residents, had a good laugh about it and declined the offer. This was offered again to us the following night at a reduced rate, they just didn't get the message and the whole hotel disappeared indignantly in to town.
Be aware that some deals include the use of a mountain bike for three days, on our first night we were told which days these would be. In our case, the final three days, this was news to us and was not made clear that we couldn't pick our days, or indeed spread them out so they don't run in a concurrent block. We felt this was inflexible and should have been advertised.
On another note, every door in the hotel squeaked and banged continuously, I am not being over-critical here, it was ridiculous, everyone complained about it. It made it very difficult to sleep before the last resident had gone to bed, or sleep beyond the first person up. The door outside our room was finally fixed two days before our return, funnily enough this was the same day that one of the staff who stayed there complained about it too. The other 50 or so doors continued to crash but it did provide some respite!
Our most serious complaint came to a head on the last night. A large group of residents, probably around twenty were in the habit of getting rowdy as the nights wore on. I have no objection to anyone having a good time/late night/few drinks. After a few mid-week disturbances, this finally came to a head. We were woken around 1am by a terrible racket, people were shouting, banging, chanting, generally causing havoc. They were climbing on the roof of the hotel, throwing things into the pool (all sorts....), then for the second time in the week the hot tub was out of action, I'll leave that one to the imagination as to why. Over breakfast we discovered that some residents had used the corridors as toilets. The racket continued for quite a while that night, frankly I would compare it to a zoo. Considering that there were families with young children staying there and an older couple, furthermore some people had to get up at 5am to catch transfer coaches, we were disgusted as well as exhausted. We voiced our complaint and (not coincidentally) the area manger was there (having been called in the early hous of the morning to try and sort it out). She appeared to take it very seriously and whilst we accept that Alpine Elements can't be responsible for a few bad residents or their behaviour, the problem here was that the situation escalated through the week, lttle was done and on the final night, one young staff member was left to confront twenty rowdy drunks. Not an enviable task for anyone. We feel that that the behaviour should have been controlled earlier in the week and that that there should be staff staying at the hotel with the authority and experience to deal with these situations, in all honesty it was a police matter. Some of these residents were repeat visitors, so we doubt the sincerity of the claim that these people will not be allowed to holiday with Alpine Elements again. We have since received a minor discount voucher from Alpine Elements, for any future bookings.
Morzine was lovely, we did some great activities in a beautiful setting. Maybe we will go back there but almost certainly not to La Renardiere. The staff are all very young and pleasant, helpful where they can be, I think with a bit more direction from someone senior the whole experience could be improved.
- Also Known As:
- Hotel-Chalet La Renardiere Hotel Morzine-Avoriaz