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“Fandabeydozie”
Review of The Ridge Hotel

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The Ridge Hotel
Ranked #35 of 50 Hotels in Morzine
Worthing, United Kingdom
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Fandabeydozie”
Reviewed July 17, 2013 via mobile

Another excellent time at the ridge hotel morzine, best staff ever chef is 5 star food so presented and so tasty, all so clean relaxed and just great value for the price steph the bike mechanic top guy n amazing how helpfull everyone is thanks you guys from the bottom of my heart Rachel thatcher xxxxxxxxxx. See you all real soon cx be safe

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank aresie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlpineElementsTeam, Guest Relations Manager at The Ridge Hotel, responded to this review, October 28, 2013
Dear aresie,

Thank you for taking the time to write your lovely review. We are very glad to hear that you enjoyed the food during your stay and that our staff were friendly and helpful. We hope to see you again in the future!

Sarah Stewart
Customer Care Advisor
Alpine Elements
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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102 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Any
English first
Bristol, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 16, 2013

we stayed here as a couple with one child and from the start we had no problems at all. the staff were always helpful and nice, the food was lovely and our room was perfectly adequate. this was only my second ski trip so i'm not really up on how chalets/hotels "should" be, but compared to my self catering experience in val d'isere last year (a day of skiing followed by cooking something unappetising from a horrendously overpriced supermarket in a tiny excuse for a kitchen), this was a vast improvement. and it was cheaper and in the school holidays too. we stored our gear in the heated ski/boot room which was perfectly fine. the shuttle bus took us to the plenney lift and back, or there is a bus stop literally outside the hotel where the bus takes you to and from ardent (where you can get the bubble lift). we had no difficulty at all getting to the pistes and managed to ski in a variety of areas over the week. the atmosphere in the hotel was relaxed and friendly, catering for all types of groups. the beds were comfy and we all slept well and the shower was really powerful and always hot. we had a really fab week and would not hesitate to return here. really good value for money, was expecting a lot lot worse after reading some of the reviews. as for the skiing, portes du soleil was wonderful. the snow was excellent and there were a variety of pistes to suit myself and my son, who are not that experienced and my partner who does all the scary black slopes. morzine is a lovely town, and not too far to walk in the evening.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jessica w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlpineElementsTeam, Manager at The Ridge Hotel, responded to this review, April 19, 2013
Thank you very much for your review. I am very pleased that you have enjoyed your experience with us from start to finish and look forward to welcoming you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Peterborough, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 9, 2013

We just returned from a weeks stay at the Ridge Hotel, we had read the previous reviews and went with an open mind as to what to expect. Go prepared for basic and you'll not be disappointed. The staff are excellent, friendly and helpful. The minibus shuttle to and from the Pleny lift daily is a bonus. The food is fine, not always as hot as it could be but have no complaints as to the quality and they would always provide an alternative if they could. Bar prices were expensive, make the most of happy hour. Afternoon tea is provided from 4.30 to 5.30, usually a welcome bit of cake and hot drink. The biggest pain is the lack of storage, a couple of coat hooks or extra hangers in the wardrobe would have made a big difference, although speaking with one of the staff she explained that they rent the hotel for the season and so are unable to make any changes to the furniture or fixtures. The bathroom is also on the small side, be prepared to squeeze onto wc and into shower! We hired a ski locker at Felix Ski in Morzine so we did not have to carry our stuff back and forward each day, this made the 15/20 minute walk into Morzine enjoyable, the kids especially loved it when the suspension bridge swayed as we walked over it!

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Talbot187045
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlpineElementsTeam, Manager at The Ridge Hotel, responded to this review, April 19, 2013
Thank you for your kind review and comments. I am pleased to know that you have enjoyed your recent experience with us. Your feedback is highly appreciated. We look forward to welcoming you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brighton, United Kingdom
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 8, 2013

We stayedin the Ridge in March when we went snowboarding in Morzine - yes people are right it is not in Morzine but you can see the border sign from the window so really???? The walk into Morzine is actually quite nice and refreshing and only takes about 15 minutes with snowboards! The hotel put on a bus every morning and evening to take you to the slopes and the local bus to take you to Avoriaz is literally on the doorstep so you really can't complain.
The food was amazing - although there was no choice (we went with Alpine elements) - what we got was so good we really didnt mind and the team there were able to offer alternatives if we didnt like something.
The rooms were small....but tbh we were on holiday to have some fun not stay in the room. They could have done with more storage oppertunities or drawer space as this was limited especially with 2 adults and their snowboard gear! Somewhere to hang your gear would have been good.
The staff there were excellent I can really not say a bad word about them.....nothign was too much trouble and they were all really friendly and helpful.
We would definatly stay here again

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sarah M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlpineElementsTeam, Manager at The Ridge Hotel, responded to this review, April 19, 2013
Thank you for taking the time to post your review regarding your recent holiday with Alpine Elements. I am pleased that you have enjoyed holiday and we will take your comments on board. We look forward to welcoming you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gloucester, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 6, 2013

Family of four (2 adults 2 teens) without a mega budget, staying in Prolays & Ranfolly room which is in the annex.
The Prolays room is a big room, with massive sliding doors overlooking the mountain, with a big wrap round balcony.
The room obviously used to be a lounge of an apartment which has been altered slightly to include a twin bedded bedroom. It still has kitchen facility’s fridge, oven, hob & dishwasher (but no utensils / cutlery).
The Ranfolly is what used to be the bedroom for the apartment and is of average size with twin beds & ensuite.
The annex is where you have your evening meals and your breakfast, the main hotel building has the bar.
The breakfast has a fair selection of cereal’s and toast, jam, warm bread and fresh filter coffee on tap, you also get a hot cooked option each day of hash brown/sausage/bacon/egg (scrambled/fried)/ beans/ tomatoes.
The afternoon tea (served in the bar area) is instant coffee/ tea/ hot choc, cake and warm bread - as much as you like.
The evening meals - three courses - no option but we all enjoyed every meal, it was very good, (in fact the lack of choice made us all try and enjoy food we wouldn’t normally have ordered.)
The bar is well stocked and of average cost (€6.50 a pint) however there is a happy hour (and half)! between 17:30 – 19:00 and the pint cost €4.00). (We bought beer and soft drinks from the supermarket in Morzine and kept it in the fridge in our room).
Wednesday is the staff day off but the only thing you don’t get is an evening meal
The hotel and annex are clean and well kept, any problem (only one for us - a blocked shower tray plug) was swiftly sorted out without any hassle.
The ski hire shop is right next to the hotel, the bus stop for the Ardent lift (for Avoriaz area) stops outside the ski shop and takes about 10 - 15mins to get to the lift, the bus is every half an hour or so - easy, the hotel actually run a mini-bus for the Plenny lift (for the Lets Gets area) from 08:45 - 10:00 in the morning and then 16:00 -17:30 for the return journey, which is really good.
You can walk into Morzine which takes 10- 15 mins (15 – 20 in ski gear!) crossing a pedestrian suspension bridge (watch out its slippery!) which finishes at the Super Morzine lift (for the Morzine area), as long as it’s not really busy if you ask the driver of the minibus they will drop you there as well.
Overall we all had a really good holiday and I would without reserve recommend this accommodation and thank the staff for help making it a great holiday!

Room Tip: I think we had the best rooms in the hotel.
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dave M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlpineElementsTeam, Manager at The Ridge Hotel, responded to this review, April 19, 2013
Thank you for your detailed review and comments and your feedback is highly appreciated. We are delighted that you enjoyed your family holiday with Alpine Elements and thank you for recommending us. We hope to welcome you back in the very near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
England
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed March 28, 2013

We went on a package with Alpine Elements.

This should be called a "Chalet Hotel" to help people set their expectations. As others have said think Travel Lodge (but with worse rooms). It is just outside Morzine as my photo shows, but is 6 minutes to the Super Morzine gondola and ten to the centre. The company quote 5 mins to the suspension bridge which is accurate - it takes another minute to cross the bridge. The hotel has good views across the valley. The public areas have nice art, tv, pool table etc - a real contrast to the rooms.

The rooms are very basic. This is not minimalist design. No lamps, only over head spot lights. The bathrooms are tiny - large people would struggle. The heating only just worked. The walls were thin and laminate flooring throughout made it noisy. Other reviewers complain about the light but there are shutters that block out all light.

We asked to change rooms as the one we had was poor - mouldy walls and curtains, radiator not working, noisy toilet and it was above the bar. The new room was "prepared" but beds were unchained. No attention to detail was a theme of our stay.

The food is ok, nothing special, some shortcuts were taken, eg brought in pastry cups. You are a bit quashed in the dinning room which was dark. The cutlery and glasses were always dirty and some chipped. Bread was plentiful but poorly presented. All food carried outside from another building. No choices, Breakfast was a shambles everyday - very little choice. Many things constantly ran out- eg coffee, juice, mugs. You could order cooked breakfasts sometimes they never arrived. Some yoghurts were out of date.

Staff very friendly but under trained. Very amateurish operation. Someone make them use trays! Something was dropped every night. They need a more experienced or professional manager to work on the details that a hotel nice.

They run a minibus to the lifts and there is a bus stop just by the hotel which takes you to a quiet gondola right in the heart of the slopes so is a good way of getting to the slopes quickly. There is an on site hire shop which I didn't use.

In short, more basic than what they charge for. Good for groups who don't care about the accommodation. I won't travel with them again.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mmaatttt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlpineElementsTeam, Manager at The Ridge Hotel, responded to this review, April 24, 2013
Hi Mmaattt

We are sorry to hear that you have had a disappointing experience with Alpine Elements. I would appreciate the opportunity to discuss the problems that you experienced during your stay. The points you have mentioned have either been changed or we are currently addressing for future seasons.

Please contact me at your earliest convenience so that we can listen to your comments and possibly find a way to restore your confidence in Alpine Elements.

My contact details are:
Clare Smith
Head of UK Operations
csmith@alpineelements.co.uk
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 27, 2013

i agree with most of the comments
after reading all the negative comments i have to say that i was surprised at just how good this place is, the staff were all excellent and couldn't do enough for us.
the food was excellent and nothing was to much bother for the young staff.
as a mature traveller i have been around a fair bit and have never felt the need to write a review before, but felt that these young people deserve credit for making sure that every one in the hotel had a great time, they worked so hard and were so friendly
i would have absolutely no hesitation in recommending this hotel i have stayed in far worse and paid an allfull lot more then this place
the main reason to go here is for the skiing and trust me you will not be disappointed with the miles of slopes here

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank daveclark186338
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ridge Hotel

Property: The Ridge Hotel
Address: Route de Montriond, 74110, Morzine, France
Location: France > Auvergne-Rhone-Alpes > Haute-Savoie > Morzine
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service
Hotel Style:
Ranked #35 of 50 Hotels in Morzine
Hotel Class:2 star — The Ridge Hotel 2*
Number of rooms: 30
Official Description (provided by the hotel):
The Hotel enjoys superb mountain views and a fantastic location on the 'Sunny Side' of resort at the Morzine / Montriond border. It is close to the Super Morzine Gondola, and a 5-7 min walk to the suspension bridge which accesses the bars, shops and Gondola.We run private minibuses to shuttle you to and from the slopes during the day if you prefer not to walk. They are especially good for those that want to ski the Pleney slopes at the other end of town, but not so necessary for those that want to ski Super Morzine and the main Portes du Soleil area.The Ridge enjoys fantastic panoramic views looking out over the whole of Morzine and up into the mountains. The hotel has 30 ensuite bedrooms and a lovely modern, contemporary design with a rather chic looking bar and restaurant. There is a large sun terrace offering the same wonderful views of Morzine. ... more   less 
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