My wife and I have just visited friends, who live and work in the Morzine area. To repay their hospitality, I said that we would take them for lunch at Les Airelles. We have been there before on several occasions over the last few years and the food and service is excellent. I particularly like the hot stone speciality.
Unfortunately our friend was not too good on the Sunday morning so did not ski with us. After a nice ski, we arrived at the restaurant in time for our booking. However the owner was straight away complaining that we must order on time. As our friend was feeling better, his wife had shot off to collect him and bring him back meaning we were later than the booked time of 13.45
The owner continued to complain that he could not take an order after the time and that it was costing him money etc etc. At that point, we should have left as we were made to feel very uncomfortable. His attitude was most unwelcoming but given our previous experiences, we were looking forward to the meal. We said we would order for our friends and wait for them to get back.
The extremely pleasant waitress took our order for 6 of the specialities and shortly after the owner returned to have another go at us not realising that we had actually ordered.
The food was brought to the table and our friends duly arrived about 5 to 10 minutes later which was not a problem when you are cooking the food yourself!! However on their arrival, the owner again had to make his feelings known about our timing and our friends who speak perfect French were extremely offended.
It comes to something when the staff apologise for the owners but that's exactly what happened. It was like a scene from Faulty Towers.
The food was excellent and our waitress was lovely. It's a shame that the owners of this hotel and restaurant do not appear to have the same customer service attributes. At the end, I paid the 250 euro bill which was followed by more abuse from the owners mother. Apparently if you are English you are not very welcome and our friends were told not to return.
Well no need to worry about that, they won't and neither will we!
Beware of the guard dog and his mother - otherwise great. (Oh and don't be late, it's a capital offence)
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- Also Known As:
- Les Airelles Hotel