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Chalet Papy
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Reviews (30)
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13 - 18 of 30 reviews
Reviewed January 22, 2012

Agree with the report below. I was a little worried about Alpine Elements before we went, having read the reports, but I can honestly say all went well with no problems whatsoever. Challet host, Carla (I think that was her name), was great, nothing was too much trouble. Reps were OK but they seemed to have little experience, especially the head rep who had only been there a couple of days. However they were able to answer most questions. The skiing at Morzine was great, and the queues at the lifts were very short, although we were out of peak season, not sure what they would be like during half term! As reported the chalet was basic but it was clean and the bed rooms had plenty of room, however there were no wardrobes, which for us was not a problem. However it would have been good to have a few hooks to hold our damp coats etc. on. Would go to the same chalet agin next year and would be happy to use Ogoski and Alpine Elements again.

Room Tip: We had a room on the first floor and had to share a toilet.
  • Stayed: January 2012, traveled with friends
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1  Thank Fingers21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlpineElementsTeam, Guest Relations Manager at Chalet Papy, responded to this reviewResponded October 28, 2013

Dear Fingers21,

Thank you for your review and we are happy to hear that you enjoyed your short break. We are looking at ways that we can provide more storage and hanging space for our guests in the rooms and the chalet for all of the ski gear and we do hope that you enjoy another holiday at Chalet Papy.

Sarah Stewart
Customer Care Advisor
Alpine Elements

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 19, 2012

We booked a 3 night stay through Igoski travelling with Easyjet early Sunday morning to give us a taste of skiing. Alpine Elements could not have been more helpful. We got the first plane out of Gatwick at 5.50am, whilst on the coach from Geneva they organised skis, boots, lift passes, lessons etc, we checked into Chalet Papy where we were greeted with homemade cake then we collected our kit from Skiset just a 10 min walk from the chalet and we were on the mountain ready for our first lesson at 2.30pm. The chalet maid was great, providing us with a 3 course meal and wine in the evenings except for Tuesday night which was her day off.
The chalet is very basic and there is only 1 toilet on each floor.Not something I would normally consider acceptable but bearing in mind everyone wanted to get on the slopes early there really isnt very much time spent in the chalet. The beds were basic and we did say on our feedback form that there was insufficient pillows, towels and no hairdryer. The ceiling in the rooms on the second floor are very low too so not particularly suitable for tall people but otherwise the chalet is quite acceptable and the rooms on the first floor with ensuite showers are probably a better option. The location is very close to the centre of Morzine and is ideal for getting on the slopes, if you hire your equipment from Skiset you can use their cellar for storage overnight. Then you can catch the petite train from outside Skiset to the Pleney lift or walk to the Super Morzine lift. All very convenient.
Overall this was a very enjoyable trip, the chalet was clean and acceptable. Alpine Elements do seem to have a high turn over of staff and whilst everything got done it did seem a little hectic and sometimes staff lacked local knowledge.




but you are really are not in the chalet that oten.
.

Room Tip: Choose rooms on the first floor or opt to share rooms on the same floor as friends if possible.
  • Stayed: January 2012, traveled with family
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1  Thank likeluxuryBoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 7, 2011

I traveled to Chatel Papy for a 3 day break, which its self was brilliant as my first boarding holiday. On arrival the Chalet girl Katie was extremely welcoming and was brilliant throughout our stay, she cooked a great array of food which was all good quality with lots of wine. I could not fault Katie one bit.

The Chalet its self was basic, but what I expected. I was happy with the room as we were lucky enough to have a key to lock it, unlike others. The downfall for me was having to share showers and toilets, on our floor there was one toilet and two shower rooms which were clean and user friendly. There was a bit of a lack of space for our boards and boots.

It was great to walk to the Super Morzine, if you are hiring gear I would suggest you use a company near to this as its a rather long walk to the company IGOSKI use which is right at the bottom of thre Pleny. If you are intending to head up that way then they were very friendly and helpful.

If you are happy with having somewhere to rest your head and have a bite to eat then I would say that Chalet Papy was just what the doctor ordered. Just remember that it is basic and doesnt pretend to be anything else.

  • Stayed: March 2011, traveled as a couple
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2  Thank KatStock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 7, 2011

This is the worst place i have ever stayed. It's damp,smells and the food is just awful.You don't get a choice for breakfast, it's beans on toast or nothing one day.One little pancake another. This sort of breakfast will not give you the energy levels you need for a good day ski. One evening there was no wine with dinner and they would not walk over the road to get some. I did get a response from Alpine elements but it was full of excuses. Previous reviews rave on about katie,what smiles and how helpful she was??? er! Alpine elements must have wrote the nice reviews as there is nothing nice about this chalet or company i can say! Katie has now left, so beware. If you stay here....you will regret it so good luck.

  • Stayed: March 2011, traveled with friends
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1  Thank Mike201065
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlpineElementsTeam, Manager at Chalet Papy, responded to this reviewResponded October 1, 2012

We are very sorry that you had a bad stay at the Papy.
The chalet has had a complete overhaul in 2011 to a high standard by the owner. Since the refurbishments the reviews are a lot more positive and we hope that maybe you would consider returning to the Papy to see the improvements that have been made. Our Catering and Service programme is an extremely high consideration of ours and we put a lot of effort into our menus and staff training. We do get isolated cases of staff not performing to our standards and for this we are usually very reactive. I am only sorry that it seemed to affect your week, and can assure you that standards are now very high for the Papy.

With kind regards
Clare Smith
Head of Operations UK

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Reviewed March 24, 2011

We stayed at Chalet Papy for a three night break. Katie was an excellent Chalet host, always friendly and cooked some good food, however the Chalet itself leaves a lot to be desired.
We had no key to lock our room during the day, which for us is the most basic of needs. The bathroom was off limits the whole stay due to a power outage, however we did have a shower in our room. There was only one toilet on our floor between 3 rooms of guests, the curtain pole had been snapped off in our room, although we did have working(ish) shutters. The walk to the lifts was too far for us(about 15mins) - every day in ski boots took its toll. Finally we phoend alpine elements before arriving to let them know of a food allergy, and this had not been passed onto Katie, thankfully she checked as this could have been dangerous. I would not recommend the Chalet itself to stay at - go elsewhere!

Big thanks to Katie who was far too good for this place!

  • Stayed: March 2011, traveled as a couple
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Thank boozeedoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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